The same problem was examined the day before yesterday by Mark Easton, the BBC's home affairs editor.
And 52 members of parliament have put their name to an early day motion to debate the problem.
Meanwhile the Department for Work and Pensions (DWP), who were depending on digital-by-default for the introduction of Universal Credit, have published not one but two documents confirming that benefits will continue to rely on face-to-face meetings, telephone calls and letters in the post – the very opposite of digital-by-default – please see Local Support Services Framework and Universal Credit – Your claim journey.
GDS have responded to the NAO report with a post on their blog today:
Overall, this report is a really positive sign we’re moving in the right direction. But it’s also a helpful reminder of the work we still need to do to support those who are less able to use online services.