Friday, 16 October 2015

Manzoni: reform and the efficiency of the Civil Service

Apparently yesterday was the third birthday of the Government Digital Service's award-winning GOV.UK, the public face of UK government on-line.

While Steve Uriah Foreshew was cheering on the remainder of the depleted crew, John Manzoni was speaking to Reform about "reform and the efficiency of the Civil Service".

Mr Manzoni is Chief Executive of the civil service and he and Matt Hancock, Cabinet Office Minister, have entertained us before with their views on GDS.

"In the Government’s Major Projects portfolio there are 150 major projects worth £400 billion", Mr Manzoni told Reform, "everything from building aircraft carriers, to engineering new digital services like Verify, to protect citizens identity online". Aircraft carriers, yes, they appear in the Major Projects Authority's 2014-15 report. But GOV.UK Verify (RIP) doesn't.

Mr Manzoni will have cheered up the oarspersons in the GDS lifeboat with "GOV.UK is the model and the vehicle for what we need to do. It has brought nearly 1,900 websites into a single portal, saving significant amounts of money each year". If they ever make landfall, there's more to do – "this is just the start".

What more is there to do?

Thursday, 8 October 2015

GDS, blue badgeholders

There was a cri de cœur the other day on the Government Digital Service (GDS) Twitter feed.

We've been here before. The national Blue Badge Scheme, you will remember, "provides a range of parking and other motoring concessions for people who are registered blind or have severe mobility problems". And clearly the on-line application system had given Ms Haworth a hard time.

GDS never tackled Blue Badge. It isn't one of the 25 exemplars included in their grandly titled "government transformation" programme.

Blue Badge is still a Directgov application, on https://bluebadge.direct.gov.uk/directgovapply.html and we've been here before as well. GDS claimed for years that GOV.UK, the award-winning public face of the UK government on-line, had replaced both Directgov and Business Link.


That claim was false for years and it still is, as Ms Haworth among others can testify.

But there has been progress – the misleading claim to have replaced Directgov and Business Link has now at last been removed from GOV.UK's home page.