Saturday 30 November 2013

midata – the service you can trust

midata had one of its "turns" recently.

There was a sudden rash of publicity.

Ctrl-Shift News published Midata Learnings on 20 November 2013. "Learnings" is the new word for lessons and a review of the research work done by the midata Innovation Lab (mIL) is full of them:
In her speech at the Showcase event, held at the Department of Business, Innovation and Skills, Jo Swinson discussed the notion of ‘affordances’ – how an item designed to do one thing can usually be used to do many other things too. You don’t just sit on chairs for example. You may stand on one in order to change a light bulb.
Then the Department for Business Innovation and Skills (BIS) announced the release of The midata innovation opportunity. One of the learnings from mIL, according to the Executive Summary, is that:
Initiatives like the midata Innovation Lab can greatly accelerate the development of new concepts and approaches by creating an environment where diverse stakeholders can collaborate, learn from each other and experiment.
What new concepts, you want to ask, but you already know the answer – affordances.

And then from Mount Olympus there was a pronouncement from Mydex.

You will remember that Mydex believes that midata is historically inevitable, that resistance is futile, and that resistance is anyway irrational – midata is good for us.

They've revealed this learning to us before and yesterday they repeated it in The role of the individual in "digital by default" public services:
In conclusion and in summary I hope I've made the case that the deliberate and conscious introduction of a measure of personal control over personal data in this information age is
  • inevitable, desirable and essential
  • feasible, and an immediate priority ...
  • immensely valuable to local public services ...
Some mysteries remain. How do you distinguish personal data from other data? In what way does the individual have control over his or her personal data?

But one thing is clear, according to Mydex. Beveridge got it wrong. His recipe for the welfare state omitted an essential ingredient – the personal data store (PDS).

And what do Mydex supply?

As luck would have it, PDSs – the missing link, "the key building block for this next stage is called Mydex".

Mydex believes that local authorities should connect with their parishioners via PDSs. That is no more than the historically inevitable correction of Beveridge. Moreover:
By connecting with them you have already fully equipped them for the GDS ID assurance process which will be required for next generation online public services rolling out within months.
Unmentioned by BIS (apart from a glancing reference on p.7 of their report bottom right), Mydex make it clear that midata is an essential part of the Government Digital Service's identity assurance programme, IDA:
Some people – thinking here for example Cabinet Office’s Government Digital Service – make doing it right seem easy, but these are rare and valuable people [as opposed to all the other common and worthless people].
IDA has been pronounced dead by some, including DMossEsq. Mydex believe that identity-assured public services will be rolled out "within months". We shall see, therefore, within months, who is right.

Mydex remind us that there are five so-called "identity providers" who have been appointed for the UK:
Along with the Post Office, Verizon, and Experian Mydex is one of five services contracted by GDS to provide ID assurance for digital by default public services.
Why can't they bring themselves to mention Digidentity, the fifth "identity provider"?

Bad blood between them?

Maybe.

Certainly relations with Experian, the credit referencing agency, can't be cordial. "Why would a Council connect to Mydex?", Mydex asks:
There are a host of practical reasons why local public services would connect to Mydex.

It’s easy to do. It’s a clean, standard API, easier that connecting to Facebook Connect or a credit agency’s data checking service, and without the downside of leeching data to third parties, contributing to the dubious economy of mechanically extracted aggregation of data about people you’re trying to serve, which sees them compared to bland archetypes and subjected to Kafkaesque scoring algorithms. Instead of all that the local authority can connect directly to real people [or at least to real PDSs], in all their diversity and complexity, with a single standard connection.
No-one wants to deal with a Kafkaesque leech.

And we don't have to, because when it comes to Mydex:
The end to end service is ISO27001 certified and tScheme compliant. Mydex is a founder member of the Personal Data Ecosystem Consortium and the Open Identity Exchange which GDS has entrusted with running government’s ID assurance pilots. The Mydex connection is available via GCloud.
Your attention may be drawn to the G-Cloud reference. Two historical inevitabilities in one. Not only the historical inevitability of PDSs but also the historical inevitability of cloud computing previously conveyed to us from another peak in the Olympus range, Stephen Fry.

Well spotted. But you have a little more work to do yet.

Take a look at the claim that Mydex is tScheme-compliant.

What does it mean?

tScheme is a standards body set up to measure trust. If we're going to have digital-by-default public services, we need to know who can be trusted. tScheme has established a way of measuring trust and keeps a list of those services that achieve the required standards. The latest list includes Experian. But not the Post Office, Verizon or Digidentity. And not Mydex.

IDA is an ecosystem with only one species surviving – Experian.

Not only have Mydex not been approved by tScheme. They haven't even applied for approval. We know that because tScheme keep a list of applicants. And there's only one name on it – Verizon.

And in that glancing reference in the BIS report, who's in charge of research and analysis for IDA at mIL? Mydex? No. Verizon. (Assisted, for no discernible reason, by the BBC.)

What you can lesson from all this is that trust is an affordance in short supply at IDA. Unsurprisingly, as IDA's dead. And midata with it.

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Updated 9.12.14

There was dear old William Heath, just over a year ago, please see above, predicting confidently that the "next generation" of on-line public services would be "rolling out within months" with "identity assurance" supplied by GDS, the Government Digital Service.

Completely wrong, of course.

What we've actually got is on-line public services without GDS's identity assurance – applying to register to vote, for example. Either that, or on-line public services that people can't avail themselves of because the identity assurance doesn't work. For example, how many farmers are going to fail to get their 2015 CAP payments because of GDS's obtuse GOV.UK Verify scheme?

Nothing daunted, Mr Heath continues to believe that he knows the laws of history. midata is historically inevitable, he told us 18 months ago, like some latter-day Marxist. And, never mind the incorrect predictions in the meantime, the latest edition of Old Heath's Almanack treats us to the five stages on the "high road" to the digitisation of public services, please see 5 stages of evolution in UK digital public services.

"Start with paper". That's the first stage, apparently. Then there's "computerise" and "start afresh". With paper? No. With another computer. Then there's the tricky ingredient in the recipe – "add identity". If only. But no, there's still no identity assurance (RIP).

That's four stages along the high road. And the fifth? You already know. It's inevitable, remember – midata.

Specifically, it's Mydex, Mr Heath's company, providing us all with "personal data stores" so that we can "plug in the individual".

According to Mr Heath, that third stage, start afresh, has "already produced audited savings of £200m, with a true figure surely nearer UK £1bn". Surely? You mean the auditors are wrong? By a factor of 5-to-1? He's just being frivolous, isn't he.

And for the fourth stage, add identity, he says "target savings might be £10bns in the lifetime of the next Parliament". What kind of a prediction is "might be"? Answer, a loose one – far too flabby a prediction for the high road. Tens of billions of pounds of frivolity.

And when you plug in the individual, what happens then? "Target savings might be the best part of £100bn over two Parliaments". Another "might be". Enough frivolity now to make a big dent in the national debt. Is this in addition to the £10 billion that Mr Heath has already promised us? It's not clear. A minor detail, no doubt, if you're the Nostradamus de nos jours.

There are an estimated four million people in this country at the moment too poor to eat properly.

Let them eat digitisation? After all, the UK is one of the five most digitised countries in the world. That's what the Cabinet Office say, and they're holding a two-day conference starting today to prove it, please see D5 London 2014: leading digital governments. Don't miss it. You can watch the conference being live-tweeted. Feast yourself.

Let them eat midata? Funnily enough, everyone at the high road branch of the food bank will be able to do just that from April Fool's Day next year: "price comparison website Gocompare is to launch a 'midata current account tool' from 1 April next year". Yum.

Tories seek to avert rift with Church of England over food bank report, it said in yesterday morning's Guardian. Silly old Church of England. Silly old Tories. People don't really want food. They want an "API economy". That's what Mr Heath says.

An API, of course, is an applications program interface, and who's going to give everyone an API economy?

None other than Mr Heath's Mydex Community Interest Company: "Mydex CIC could roll out 55m Personal Data Stores free to individuals today", and worth every penny.

midata – the service you can trust

midata had one of its "turns" recently.

There was a sudden rash of publicity.

Ctrl-Shift News published Midata Learnings on 20 November 2013. "Learnings" is the new word for lessons and a review of the research work done by the midata Innovation Lab (mIL) is full of them:
In her speech at the Showcase event, held at the Department of Business, Innovation and Skills, Jo Swinson discussed the notion of ‘affordances’ – how an item designed to do one thing can usually be used to do many other things too. You don’t just sit on chairs for example. You may stand on one in order to change a light bulb.
Then the Department for Business Innovation and Skills (BIS) announced the release of The midata innovation opportunity. One of the learnings from mIL, according to the Executive Summary, is that:
Initiatives like the midata Innovation Lab can greatly accelerate the development of new concepts and approaches by creating an environment where diverse stakeholders can collaborate, learn from each other and experiment.
What new concepts, you want to ask, but you already know the answer – affordances.

Friday 29 November 2013

GDS now Lane Foxless

Martha-now-Lady Lane Fox is the salesman who sold the government the revolutionary idea of digital-by-default and laid down the constitution of the Government Digital Service (GDS) to deliver it.

She is now stepping down from her rôle as the UK's Digital Champion.

Ex-Guardian man Mike Bracken, the executive director of GDS and revolutionary envoy, writes on the GDS blog, Thank you, Martha:
If you’re a regular reader of this blog then you’ll know how often we refer to Martha’s report. It’s impossible to understate its importance to GDS.
Does he mean that?

Or is he really trying to say that it's impossible to over-state the importance of her report?

----------

Update 13:18:

"understate" has now been changed to "overstate" on the GDS blog. There's a copy of the 29-11-2013 12:41 version here.

GDS now Lane Foxless

Martha-now-Lady Lane Fox is the salesman who sold the government the revolutionary idea of digital-by-default and laid down the constitution of the Government Digital Service (GDS) to deliver it.

She is now stepping down from her rôle as the UK's Digital Champion.

Wednesday 27 November 2013

Civil Service Awards 2013 – rarest bug

Whereas DMossEsq normally tries to entertain all his millions of readers at once, this post is highly technical and may only appeal to the computer programmers, book-keepers and legal draftsmen among you.

The only game in town, all attention recently has been on this year's Civil Service awards:
The Civil Service Awards, now in their eighth year, celebrate and promote innovation and creativity across government. They are a unique way of rewarding and thanking civil servants for outstanding achievements.
Awards have been made in 17 categories:
  • The Analysis and Use of Evidence Award
  • The Communication Award
  • The Employee Engagement and Skills Award
  • The Dame Lesley Strathie Award for Operational Excellence
  • The Growth Award
  • The Policy Award
  • The Project and Programme Management Award
  • The Procurement Award
  • The Innovative Delivery Award
  • The International Award
  • The Professional of the Year Award
  • The Leadership Award
  • Excellence in Civil Service Reform Award
  • Diversity & Equality Award
  • The Head of the Civil Service Award
  • PAC Award for Outstanding Value for Money
  • PAC Award for most Improved Government Body
Innovative delivery? Leadership? Excellence in Civil Service Reform? How many awards would the Government Digital Service win, we were all wondering?

None.

Perhaps with GDS's declared policy of "routing round" Whitehall, Whitehall has decided now to "route round" GDS?

Maybe the awards committee thought that GDS hadn't done anything for the past 12 months.

Who knows?

The awards link above is to the civilservice.gov.uk beta website and GDS still get their name in anyway because, bottom left, it says: "This site is provided by GDS. In comment sections we ask that you stick to our [sichouse rules. Where opinions or assumptions are expressed, these represent the views of the individual and not necessarily those of the government.".

GDS have their standard cookies warning message under the content, and a "Don't show this message again" button, bottom right.

Press the button and the cookies message should disappear, leaving the screen otherwise unchanged. The cookies message does, indeed, disappear but a completely different page of content is then displayed:
The Prime Minister joined us at the truly inspirational Civil Service Awards. We would like to take this opportunity to congratulate each and every winner. Hearing the stories behind each award was stirring and it brought home to us the tireless effort – both team and individual – that goes into delivering exceptional public services.
is replaced with
Nominations for the Civil Service Awards are now closed ... We received over 500 great examples of Civil Service excellence, thank you to everyone who took the time to nominate ...See whose [sic] made the shortlist at http://awards.civilserviceworld.com/civil-service-awards/shortlist
That's a bug.

Not only that, but the address has changed and if you go back to the old address the cookies message is still there despite the user telling it to go away.

That's a mistake. A mistake not made by any other professional expert web developer in the world. Probably. If only there had been an eighteenth category, a Rarest Bug category, GDS might have won an award after all.

Civil Service Awards 2013 – rarest bug

Whereas DMossEsq normally tries to entertain all his millions of readers at once, this post is highly technical and may only appeal to the computer programmers, book-keepers and legal draftsmen among you.

GDS and international relations

GDS, the Government Digital Service, is always written about as though it's a young organisation, practically new, but actually it's been around for long enough now to have missed deadlines, annoyed people, faced criticism and to have acquired all the other attributes of any mature organisation, including a nostalgic past.

They're a gregarious lot, GDS. They're always welcoming delegations from overseas or attending functions abroad.

And in the good old days they used to employ someone to stick pins in a map showing all the places they'd dealt with. Too sad, it's just a distant memory now, but like the holiday snaps in the attic, the faithful old map is still there on the web. They don't make 'em like that any more. You had to be there:

GDS visitors map
There was sometimes a bit of a write-up on these meetings on the GDS blog. After a trip to Estonia, for example, ex-Guardian man Mike Bracken's postcard said: "We came to see how a small country of 1.3 million has developed a culture and system of Governance and public service provision using the Internet and transparency as core principles ... Whilst we met dozens of people at breakneck speed, many of whom we hope to see in the UK soon, over the next week I will be explaining the wider points we have uncovered which reflect directly on our challenge to make public services in the UK digital by default, and how the Estonian experience links to our core principles".

Estonia
You go to Estonia and what happens? You find that your core principles are linked.

Korea comes to you and what happens? According to Liam Maxwell, Her Majesty's Government's Chief Technology Officer: "As demonstrated in last month’s Conference on Cyberspace in Seoul, we have much in common with Korea, but we also have much to learn from each other. Yesterday’s signing commits both of our countries to creating digital public services that put the needs of the citizen first, and I'm excited that we’ll be working more closely together".

The list goes on. But you get the gist. There's no need to multiply the examples.

Korea
It's uncanny. Travel broadens the mind and makes people aware of their similarities, it reveals their shared experience and exposes their common interests which, in the case of Bulgaria, is "digital leaders".

When DMossEsq goes abroad what does he talk about? Digital services. Like you and, no doubt, like GDS. We know that without being told.

But GDS aren't like us. They're part of government. The Foreign and Commonwealth Office (FCO) can use them to send messages discreetly to overseas administrations and those administrations, in turn, can communicate with the British government via GDS. A trip abroad is an opportunity. An opportunity for diplomacy.


Until recently we ordinary members of the public have had very little idea how this diplomacy business works. Now, thanks to the filming of ex-Guardian man Mike Bracken's speech to the Code for America conference, we at last have some insight.

Who knows what the US made of it, or the scores of other countries who have heard it through GDS, but the FCO's message to the audience in the first three minutes of the speech is that the UK government is out of date and needs to be re-designed in order to overcome the "delivery crisis" which it faces.

That's central government.

Around the five-minute mark, the message is that local government is no better.

All branches of the UK government are useless except GDS ("we are the show", 17'39") because they know how to "route round" (18'46", 20'17" onwards) the obstacles created by their colleagues and the useless consultants and contractors they retain, and if it wasn't for GDS's success with GOV.UK we'd be back to the riots we had in the summer of 2011 (21'08").

The clip below is taken from the last two minutes or so of the FCO message.

Democracy faces "profound pressures" (31'07"), picture of the riots again, governments face an existential threat (31'23"), they could become irrelevant (31'30"), people could "route round" them (31'33"), picture of the Reichstag (31'36"), GDS's website isn't there to enable government, it is government (32'00"), government redesigned for survival in the modern world, let them eat cake:


----------

Updated 25.8.15

Diplomatic to the end, Why are senior staff fleeing the Government Digital Service?:
"Diginomica ... has the full scoop on why senior staff are fleeing the organisation", says Mr du Preez, "Manzoni [Chief Executive of the UK Civil Service] just didn't get it" and "it would be useful to have someone running the civil service that understands why a platform approach makes sense for public services".

Perhaps Mr du Preez is right that Mr Manzoni is just too stupid to understand.

But just suppose that he's wrong. Maybe Mr Manzoni looked at GDS's record and correctly decided that behind the bluster too little has been achieved.

GDS promised to get rural payments working. Mike Bracken spent time every week on the system, praised it for its adoption of agile methods, asserted that it was going to be an early example of GaaP and vaingloriously predicted that the new system would change the UK's relationship with Europe.

In the event, despite his personal involvement in the project, the computer system has had to be withdrawn and farmers are using paper to make their claims.

If GDS can't even get rural payments up and running, Mr Manzoni may have thought, what use are they going to be helping HMRC with the ASPIRE contract on which the UK depends for raising £500 billion in tax every year? And what chance do they have of making GaaP a reality?

He may not be as dim as Mr du Preez suggests.

GDS and international relations

GDS, the Government Digital Service, is always written about as though it's a young organisation, practically new, but actually it's been around for long enough now to have missed deadlines, annoyed people, faced criticism and to have acquired all the other attributes of any mature organisation, including a nostalgic past.

They're a gregarious lot, GDS. They're always welcoming delegations from overseas or attending functions abroad.

Tuesday 26 November 2013

Only 10 more shopping days to the Autumn Statement 2013

5 December 2012, HM Treasury, Autumn Statement 2012, p.58, para.2.9:
The recently published Digital Efficiency Report sets out how departments could save approximately £1.2 billion over the remainder of the current spending review period by continuing to move their transactional services online and become ‘digital by default’.
We have tried to make sense of the alleged savings made by the Government Digital Service (GDS) and their digital-by-default project at least twice before – in The savings to be expected from digital-by-default – a clarification and Cutting costs/making savings, and GDS's fantasy strategy – and failed both times.

When the Chancellor made his Autumn Statement a year ago we were still expecting GDS's identity assurance system to be "fully operational" by March 2013. It wasn't, it still isn't and, without identity assurance, digital-by-default can't start. Her Majesty's Treasury will therefore have received none of the £1.2 billion they were hoping for yet.

Our budget deficit in the UK is around £120 billion and the national debt is heading towards £1,500 billion by the time of the 2015 general election. £1.2 billion of savings would be appreciated, of course, but it's not a big number against that background.

Material savings are supposed to be made by digital-by-default when take-up reaches 82% according to GDS's Digital Efficiency Report, p.11. And when will that be? 11 or 12 years after digital-by-default starts, according to the graph on p.20. And when will digital-by-default start? No-one knows.

In 10 days time the Chancellor will make this year's Autumn Statement.

He is unlikely to complain about the lack of progress made towards the promised £1.2 billion. That wouldn't be politic.

At the present rate of GDS's progress, he would be imprudent to rely on any savings from digital-by-default in this spending round.

Expect the subject not to be mentioned this year.

Only 10 more shopping days to the Autumn Statement 2013

5 December 2012, HM Treasury, Autumn Statement 2012, p.58, para.2.9:
The recently published Digital Efficiency Report sets out how departments could save approximately £1.2 billion over the remainder of the current spending review period by continuing to move their transactional services online and become ‘digital by default’.
We have tried to make sense of the alleged savings made by the Government Digital Service (GDS) and their digital-by-default project at least twice before – in The savings to be expected from digital-by-default – a clarification and Cutting costs/making savings, and GDS's fantasy strategy – and failed both times.

When the Chancellor made his Autumn Statement a year ago we were still expecting GDS's identity assurance system to be "fully operational" by March 2013. It wasn't, it still isn't and, without identity assurance, digital-by-default can't start. Her Majesty's Treasury will therefore have received none of the £1.2 billion they were hoping for yet.

Our budget deficit in the UK is around £120 billion and the national debt is heading towards £1,500 billion by the time of the 2015 general election. £1.2 billion of savings would be appreciated, of course, but it's not a big number against that background.

Material savings are supposed to be made by digital-by-default when take-up reaches 82% according to GDS's Digital Efficiency Report, p.11. And when will that be? 11 or 12 years after digital-by-default starts, according to the graph on p.20. And when will digital-by-default start? No-one knows.