Wednesday 26 March 2014

The magic of modern public administration

Here's a new TLA for you (three-letter acronym) – "VRA".

"VRA" is voice risk analysis. VRA software listens in on phone calls and tells you whether someone is lying.

If you'll believe that, you'll believe anything.

As the Guardian tell us:
Voice risk analysis has been mired in controversy since scientists raised doubts over the technology soon after it reached the market. In 2007 two Swedish researchers, Anders Eriksson and Francisco Lacerda, published their own analysis of VRA in the International Journal of Speech, Language and Law. They found no scientific evidence to support claims for the device made by the manufacturer.

Lacerda, head of linguistics at Stockholm University, told the Guardian that VRA "does nothing. That is the short answer. There's no scientific basis for this method. From the output it generates this analysis is closer to astrology than science. There was very good work done by the DWP [the Department for Work and Pensions] in the UK showing it did not work ...".
So what?

Here in the UK you get a 25 percent discount on your Council Tax if you live on your own. Some people lie. DWP don't think VRA will identify them. Neither do Messrs Eriksson and Lacerda. Nor, it can safely be asserted, do DMossEsq's millions of readers.

But according to the Guardian article at least 24 local authorities in the UK do believe in magic. Redcar, for example, Middlesbrough, West Dorset and Wycombe among them. "South Oxfordshire ... says that [their VRA] system helped reduce the number of people claiming the single person discount by 3% ...".

Their system is supplied by one of the UK's big government contractors, Capita, who say that: "The technology was never used in isolation. It is only used in cases which are deemed 'high risk', when earlier stages of the review have indicated that more than one person may be living at the property".

The Local Government Association say that: "No one is going to be prosecuted for benefit fraud on the result of voice analysis tests alone".

If VRA doesn't identify suspected fraudsters in the first place and it doesn't provide sufficient evidence to prosecute them, then its contribution to South Oxfordshire's 3 percent reduction is, as Lacerda says, to use the technical term, "nothing". Or as False Economy, a trade union-funded campaign group, put it: "Capita is a firm with a long rap sheet of expensive failure. Neither they nor their technological snake oil should be trusted".

"Astrology"? "Snake oil"? Remind you of anything? The belief in the efficacy of biometrics is akin to the belief in astrologyPublic administration and the McCormick spectrum?

Mass consumer biometrics is a stage prop in the security theatre that the authorities produce and VRA performs, by analogy, in anti-fraud theatre. It may look modern. Technology may impress some people. The authorities may seem to be "doing something". But they're not. Apart from wasting our money.

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Updated 1.4.14
Truth or lie - trust your instinct, says research

We are better at identifying liars when we rely on initial responses rather than thinking about it, say psychologists.

Generally we are poor at spotting liars - managing only slightly better than flipping a coin.

But our success rate rises when we harness the unconscious mind, according to a report in Psychological Science ...

The magic of modern public administration

Here's a new TLA for you (three-letter acronym) – "VRA".

"VRA" is voice risk analysis. VRA software listens in on phone calls and tells you whether someone is lying.

If you'll believe that, you'll believe anything.

As the Guardian tell us:
Voice risk analysis has been mired in controversy since scientists raised doubts over the technology soon after it reached the market. In 2007 two Swedish researchers, Anders Eriksson and Francisco Lacerda, published their own analysis of VRA in the International Journal of Speech, Language and Law. They found no scientific evidence to support claims for the device made by the manufacturer.

Lacerda, head of linguistics at Stockholm University, told the Guardian that VRA "does nothing. That is the short answer. There's no scientific basis for this method. From the output it generates this analysis is closer to astrology than science. There was very good work done by the DWP [the Department for Work and Pensions] in the UK showing it did not work ...".
So what?

Monday 24 March 2014

RIP IDA – April is the cruellest month

No need to say it, it goes without saying, it should be obvious to all but, just in case it isn't obvious to all, IDA is dead.

IDA is the Cabinet Office Identity Assurance programme. And it's dead.

----------

Anyone remember this?
Press release
Providers announced for online identity scheme

13 November 2012

Successful providers chosen to design and deliver a secure online identity registration service.

The Post Office, Cassidian, Digidentity, Experian, Ingeus, Mydex, and Verizon are the successful providers chosen to design and deliver a secure online identity registration service for the Department for Work and Pensions.

The identity registration service will enable benefit claimants to choose who will validate their identity by automatically checking their authenticity with the provider before processing online benefit claims ...

Notes to Editors:
...

2. In May 2012 DWP issued an invitation to tender to 44 suppliers.

3. The value of the 18-month framework contracts is £25m.

4. The Identity Assurance programme is a Government-wide initiative led by the Cabinet Office which will in time be available to all UK citizens who need to access online public services.

...

6. Universal Credit, which will go live nationally in October 2013, replaces the current complicated paper based benefits payment system we have now with a new online application that meets the needs of claimants and employers in today’s digital world.

7. One further provider is expected to sign up in the next few weeks - completing the eight chosen to design and deliver a secure online IDA service for Universal Credit.
Once upon a time there were seven "identity providers" – the Post Office, Cassidian, Digidentity, Experian, Ingeus, Mydex, and Verizon. Then there were eight – as per note 7, PayPal signed up later. Then there were five – Cassidian, Ingeus and PayPal pulled out. 39 of the original 44 (note 2) aspitants are gone.

Universal Credit did not go live in October 2013 (note 6). To date, no benefit claimants can choose an "identity provider" to verify their identity and there are no online benefit claims services. No sign of it so far, how long before the Cabinet Office provide identity assurance across all Government departments to all UK citizens (note 4)? They haven't said.

As Whitehall press releases go, Providers announced for online identity scheme must count as one of the most misleading ever. Is there an appropriate award? The Nostradamus Trophy?

There can't be much of that £25 million left 17 months later and there's only a month to go before the contracts come up for renewal (note 3).

With their exclusivity period at an end, will the surviving five "identity providers" face competition from Google? Or Facebook?

Not with only £25 million on the table, they won't. Will that become £250 million for the next 18 months? Or will the government stop paying the "identity providers" and leave us to pay for our dematerialised ID cards ourselves?

Will the surviving five renew their contracts? Or will they prudently cut their losses and depart the field with their reputations relatively intact?

In which case, what will the UK's political parties fill up their May 2015 manifestos with under the heading of "modernisation"?

RIP IDA – April is the cruellest month

No need to say it, it goes without saying, it should be obvious to all but, just in case it isn't obvious to all, IDA is dead.

IDA is the Cabinet Office Identity Assurance programme. And it's dead.

----------

Anyone remember this?
Press release
Providers announced for online identity scheme

13 November 2012

Successful providers chosen to design and deliver a secure online identity registration service.

The Post Office, Cassidian, Digidentity, Experian, Ingeus, Mydex, and Verizon are the successful providers chosen to design and deliver a secure online identity registration service for the Department for Work and Pensions.

The identity registration service will enable benefit claimants to choose who will validate their identity by automatically checking their authenticity with the provider before processing online benefit claims ...

Notes to Editors:
...

2. In May 2012 DWP issued an invitation to tender to 44 suppliers.

3. The value of the 18-month framework contracts is £25m.

4. The Identity Assurance programme is a Government-wide initiative led by the Cabinet Office which will in time be available to all UK citizens who need to access online public services.

...

6. Universal Credit, which will go live nationally in October 2013, replaces the current complicated paper based benefits payment system we have now with a new online application that meets the needs of claimants and employers in today’s digital world.

7. One further provider is expected to sign up in the next few weeks - completing the eight chosen to design and deliver a secure online IDA service for Universal Credit.
Once upon a time there were seven "identity providers" – the Post Office, Cassidian, Digidentity, Experian, Ingeus, Mydex, and Verizon. Then there were eight – as per note 7, PayPal signed up later. Then there were five – Cassidian, Ingeus and PayPal pulled out. 39 of the original 44 (note 2) aspitants are gone.

Universal Credit did not go live in October 2013 (note 6). To date, no benefit claimants can choose an "identity provider" to verify their identity and there are no online benefit claims services. No sign of it so far, how long before the Cabinet Office provide identity assurance across all Government departments to all UK citizens (note 4)? They haven't said.

RIP IDA – 16 June 2014

No need to say it, it goes without saying, it should be obvious to all but, just in case it isn't obvious to all, IDA is dead.

IDA is the Cabinet Office Identity Assurance programme. And it's dead.

----------

Hat tip-and-a-half: Brian Krebs

Operating until recently sometimes out of New Zealand and sometimes out of Vietnam, Mr Hieu Minh Ngo is currently locked up in New Hampshire as a guest of the Justice Department and looks like spending the next 45 years in prison in the US.

An entrepreneurial young man – he's only 24 now, 69 when he gets out – Mr Ngo had two illicit web-based businesses, superget.info and findget.me, which have between them sold the personal details of more than half a million Americans. Their 1,300 customers make money fraudulently by using this information to take out loans in the victim's name, for example, or to make false tax refund requests.

Mr Ngo's companies bought this information from a legitimate company, Court Ventures, which, in turn, bought it from another legitimate company, US Info Search.

How did the information cross the line between the legitimacy of Court Ventures and the criminality of superget.info and findget.me? Rather suspiciously – Mr Ngo paid Court Ventures with monthly wire transfers from Singapore.

So far we've had new Zealand, Vietnam, Singapore and the US. We can throw in Guam, too – the US Secret Service contacted Mr Ngo and offered him some illegal business which required him to leave Vietnam, where they couldn't arrest him, and come to Guam, where they could and did.

It's all quite exotic for us Brits. Interesting in its way. But nothing to do with us, surely.

Wrong.

In March 2012, Court Ventures was bought by our very own Experian. Mr Ngo carried on paying his monthly bills by Singapore wire transfer for over nine months before the Secret Service approached Experian and told them what was happening.

This whole story comes from Brian Krebs, who operates krebsonsecurity.com and who has taken part in the investigation of Mr Ngo. He first wrote about it in October 2013, Experian Sold Consumer Data to ID Theft Service. He returned to it a fortnight ago, Experian Lapse Allowed ID Theft Service Access to 200 Million Consumer Records. And a very embarrassing story it is, too – Experian didn't identify the problem themselves either during the due diligence period before buying Court Ventures or for the first nine months that they owned the company. Their own procedures failed. They had to be told by the Secret Service.

The matter is still under investigation, Experian can't say all they would no doubt like to, in their defence, but they have given this statement to Mr Krebs:
Experian acquired Court Ventures in March, 2012 because of its national public records database. After the acquisition, the US Secret Service notified Experian that Court Ventures had been and was continuing to resell data from US Info Search to a third party possibly engaged in illegal activity. Following notice by the US Secret Service, Experian discontinued reselling US Info Search data and worked closely and in full cooperation with law enforcement to bring Vietnamese national Hieu Minh Ngo, the alleged perpetrator, to justice. Experian’s credit files were not accessed. Because of the ongoing federal investigation, we are not free to say anything further at this time.
15 criminal charges have been brought in New Hampshire – Mr Krebs provides the charge sheet – and Mr Ngo has pleaded guilty and will be sentenced on 16 June 2014.

Meanwhile, the story has moved on from New Hampshire to Washington DC, where Senator Rockefeller's Committee on Commerce, Science, & Transportation is investigating all aspects of the "data broker" industry.

On 18 December 2013 the Committee took evidence from, among others, Mr. Tony Hadley, Experian's Senior Vice President of Government Affairs and Public Policy. Mr Hadley makes his opening statement starting at 1:30:35. Committee member Senator McCaskill confronts him with the Ngo case starting at 2:22:45.

See what you make of it.

Bear in mind that, over here in the UK, Experian is currently one of the five remaining "identity providers" appointed by the Government Digital Service to provide identity assurance (IDA) for GDS's plans for public services to become digital by default.

They're not just one of the UK's "identity providers". They're easily the leading UK "identity provider". Without them, IDA dies.

Over in the US, Experian hold data on 200 million Americans. Experian are acting as "identity providers" to Obamacare. When the New Hampshire judge sentences Mr Ngo to an estimated 45 years behind bars, there's going to be some consternation. There hasn't been much coverage of the case in the UK if any but, on 16 June 2014, the ripples are going to lap up on these shores.

And when they do, can Experian survive as an "identity provider" to IDA? Should they? Will they want to?

GDS themselves are lukewarm to the point of being uninterested in security. That leaves the "identity providers" to shoulder the burden alone. No major retail bank is prepared to put itself forward as an "identity provider". No UK mobile phone network operator ditto. The "identity providers" GDS would probably like to retain – Google and maybe Facebook – are unacceptable. It's Experian or no-one.

Experian is one of the best-performing shares in DMossEsq's pension scheme. It is with considerable pain, therefore, that the verdict handed down round here at DMossEsq Towers is, no-one. RIP IDA.

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Updated 15.6.14

It's the big day tomorrow, 16 June 2014 – Hieu Minh Ngo appears in court to be sentenced and the judge may have something to say about how Experian managed to provide him, unknowingly until the US Secret Service alerted them, with the wherewithal to commit fraud.

Updated 27.6.14

Computer Weekly say German government terminates Verizon contract over NSA snooping fears.

What fears? Verizon are quoted as saying: “Our view on the matter is simple: the US government cannot compel us to produce our customers’ data stored in data centers outside the US and, if it attempts to do so, we would challenge that attempt in court”. Clearly the German government disagrees and has terminated the contract anyway.

The US lawyers Mayer Brown disagree. And so do Facebook, who are quoted as saying that they put up a "forceful" defence against disclosing "nearly all data from the accounts of 381 people who use our service" but had to comply in the end.

Verizon is one of the five remaining "identity providers" accredited by the Government Digital Service (but not tScheme) for their hopeless identity assurance service (IDA).

But for how long?

Can Verizon be good enough for the UK but not good enough for Germany?

Updated 28.6.14

The judge was meant to deliver his decision in the matter of Mr Hieu Minh Ngo on 16 June 2014. Here we are 12 days later and the scrofulous DMossEsq still hasn't reported it. What's going on?









Updated 10.3.15

As we were saying, "on 18 December 2013 the Committee took evidence from, among others, Mr. Tony Hadley, Experian's Senior Vice President of Government Affairs and Public Policy". Has anything happened since then?

Yes, hat tip ElReg, the Data-broker Accountability and Transparency Act has been drafted.


RIP IDA – 16 June 2014

No need to say it, it goes without saying, it should be obvious to all but, just in case it isn't obvious to all, IDA is dead.

IDA is the Cabinet Office Identity Assurance programme. And it's dead.

----------

Hat tip-and-a-half: Brian Krebs

Operating until recently sometimes out of New Zealand and sometimes out of Vietnam, Mr Hieu Minh Ngo is currently locked up in New Hampshire as a guest of the Justice Department and looks like spending the next 45 years in prison in the US.

An entrepreneurial young man – he's only 24 now, 69 when he gets out – Mr Ngo had two illicit web-based businesses, superget.info and findget.me, which have between them sold the personal details of more than half a million Americans. Their 1,300 customers make money fraudulently by using this information to take out loans in the victim's name, for example, or to make false tax refund requests.

Mr Ngo's companies bought this information from a legitimate company, Court Ventures, which, in turn, bought it from another legitimate company, US Info Search.

How did the information cross the line between the legitimacy of Court Ventures and the criminality of superget.info and findget.me? Rather suspiciously – Mr Ngo paid Court Ventures with monthly wire transfers from Singapore.

So far we've had new Zealand, Vietnam, Singapore and the US. We can throw in Guam, too – the US Secret Service contacted Mr Ngo and offered him some illegal business which required him to leave Vietnam, where they couldn't arrest him, and come to Guam, where they could and did.

It's all quite exotic for us Brits. Interesting in its way. But nothing to do with us, surely.

Wrong.

Sunday 23 March 2014

Who says Public Servant of the Year ex-Guardian man Mike Bracken CBE doesn't have a sense of humour?

Who says Public Servant of the Year ex-Guardian man Mike Bracken CBE doesn't have a sense of humour?

Sunday 16 March 2014

RIP IDA – what we shan't be told on 10 June 2014

No need to say it, it goes without saying, it should be obvious to all but, just in case it isn't obvious to all, IDA is dead.

IDA is the Cabinet Office Identity Assurance programme. And it's dead.

----------

Individual electoral registration (IER) was passed into law last year and will start in England and Wales in a few months time on 10 June 2014. In the weeks leading up to that date the Electoral Commission will conduct a publicity campaign to tell people how it works and to remind us of the benefits we can expect.

What you will read
We may hear that managing our own electoral registration on-line will give us more control. And that it's more efficient. We may be told that democracy will thereby be extended. And that IER is modern and more fitting for a 21st century country than the household registration by post that it replaces.

We may be told that IER will reduce electoral fraud because, for the first time, electoral roll records can be checked against national insurance records. In fact, that's what we've already been told:
The Government’s plan for the introduction of IER includes the intention to compare existing electors’ names and addresses on the electoral registers with records held by the Department for Work and Pensions (DWP) in order to verify the identity of people currently on the registers. This process is known as 'confirmation'.
There might be a few ignorable moanbags complaining that national insurance records are in such a mess that they don't provide the Electoral Commission with much confidence. Some clever dicks may point out that the reliance on social security numbers to identify people in the US has historically been a nightmare. But this benighted awkward squad, incapable of seeing the marvels of modernisation, won't get much coverage.

The Individual Electoral Registration Bill was a Liberal Democrat Bill sponsored by their leader, Nick Clegg, the Deputy Prime Minister. The impact assessment revealed that the data-matching above was illegal. Primary legislation therefore had to be passed to allow it – a Liberal Democrat Bill had the illiberal effect of removing one of the protections built into the carefully crafted unwritten British Constitution.

Anyone complaining that the sharing of records, between the Department for Work and Pensions (DWP) and Electoral Registration Officers, is a dangerous constitutional revolution will be treated as a typical British eccentric. Charming in their way, but not to be taken seriously.

These old gits can point out all they like that democracy's finger has been pulled out of the dyke, releasing the floodwaters of massive data-sharing in which we shall all drown. They will be ignored. Francis Maude has won the day and convinced the administration that the protections afforded by the old laws were just so many myths.

All of those matters may be discussed. That will be the news.

What you won't read
What will not be news and what will not be discussed is the embarrassing point that the identity assurance programme still doesn't exist.

If IDA existed, we would have a reliable way of determining identity and its associated entitlements such as the entitlement to vote.

We wouldn't have to rely on half-baked checks against DWP, whose national insurance number database contains at least nine million records which no-one can account for. That was the figure back in 2007, after the database had been deduped/cleaned up. Before that, there were 20 million suspect records. How many are there now? Who knows.

IDA was "due to be rolled out for initial public services by autumn 2012" but it wasn't and it still hasn't been and it won't have been by 10 June 2014. It should be the linchpin of digital government but it isn't there to protect the new electoral roll at one of its weakest points – the take-on of voter details for the first time. And at the present rate, it never will be there.

At some point the administration will have to admit that IDA is dead. RIP.

When?

Not 10 June 2014. That's for sure.

You'll have to wait much longer than that.

How much longer?

144 hours. Six days. You'll have to wait until 16 June 2014 ...

RIP IDA – what we shan't be told on 10 June 2014

No need to say it, it goes without saying, it should be obvious to all but, just in case it isn't obvious to all, IDA is dead.

IDA is the Cabinet Office Identity Assurance programme. And it's dead.

----------

Individual electoral registration (IER) was passed into law last year and will start in England and Wales in a few months time on 10 June 2014. In the weeks leading up to that date the Electoral Commission will conduct a publicity campaign to tell people how it works and to remind us of the benefits we can expect.