Showing posts with label Jacqui Smith. Show all posts
Showing posts with label Jacqui Smith. Show all posts

Wednesday, 22 February 2012

John Vine report published

John Vine CBE QPM is the Independent Chief Inspector of the UK Border Agency (UKBA). His report on the Brodie Clark affair was published on Monday 20 February 2012. Like the Home Affairs Committee report Inquiry into the provision of UK Border Controls published a month earlier on Thursday 19 January 2012, it is a historic document. It criticises the Executive and yet, there it is, in a brave move of the Home Secretary's, it’s been published by the Executive.

If you went to bed on 20 February 2012 having learnt about Mr Vine’s report only from reading the Guardian live blog (starting at 4:12 p.m.) and from hearing Yvette Cooper talking about it on the radio, then you probably slept badly with thoughts of something sacred (England) having been defiled (by the invention of Tony Blair and Gordon Brown) disturbing your sleep and perhaps remembering that Hopkins poem, “No worst, there is none. Pitched past pitch of grief,/More pangs will, schooled at forepangs, wilder wring ...”.

Your mood will not have been improved in the morning by the woodentop predictability of the Daily Mail, with their Britain's 'Mickey Mouse' border controls let 500,000 into the country without any checks for FIVE YEARS headline and so you will have sat down to write your blog, entered the bilious title which wrote itself – John Vine signs death certificate – Home Office RIP – and then ... and then thought perhaps it might be a good idea to read the report first.

It's long. There's a lot in it. There's a lot to think about.

First things first, Mr Vine's report describes an exemplary piece of detective work. He has abided by his terms of reference, the work was done quickly and apparently thoroughly and he writes clearly. He hasn't been cross-examined in an open court of law, of course, but prima facie some of his findings look pretty damning.

Writing about the "intelligence-led" trial in Chapter 4 of his report, he successfully debunks UKBA, who obviously haven't got a clue how to run a trial. At para.4.103 he fingers UKBA for claiming that the trial had been a success on the basis of certain drug seizures they made, without being able to prove that they made the drug seizures because of the trial. If drugs companies conducted trials in the same way, we'd all be dead.

No-one knows what "intelligence-led" means, least of all the poor old Home Secretary – regular readers will remember this interchange when she gave evidence in front of the Home Affairs Committee:
Q33 Michael Ellis: ... can you elaborate on what is meant by intelligence-led security measures? ...

Theresa May: Indeed. The basis on which the pilot was to operate was that it was to enable a greater focus on those who were at higher risk. Intelligence-led, led also at the discretion of the officers at the border so that they would be assessing within the two categories of EEA nationals and the biometric chips, and EEA national children ...
Mr Vine's dissection of the Secure ID business in Chapter 3 of his report is minute. "Secure ID" is a misnomer and denotes checking travellers' fingerprints.

Mr Vine is at some pains to show how the failure of immigration officers to do their Secure ID checks can be explained by their inadvertently confusing "Level 2" and "Scenario 2" (para.4.39) or by their failure to understand that Damian Green MP's approval for the suspension of Secure ID checks was a "provisional" approval (para.3.67).

But in the end he has to give up and decide that the immigration officers at Heathrow, in particular, jolly well knew they were flouting ministerial instructions when they suspended Secure ID.

Why would they do that? Are they all rogues?

Maybe not. Maybe they suspended Secure ID because they knew it was a waste of time that they didn't have to waste.

Brodie Clark said when he gave evidence to the Home Affairs Committee that fingerprint checks are the least reliable security/identity checks available and that they are the ninth and bottom priority. Mr Vine doesn't disagree. Indeed he quotes Brodie Clark in this connection saying that there have only been seven "hits" from Secure ID (3.13) since it was introduced in 2009-10.

Let's take a bit of time out here for some numbers. In the first 18 months of the coalition government, the period ending 31 October 2011, two days before Brodie Clark was suspended, the following payments were made by UKBA to contractors involved with computerised border security systems including fingerprint-checking:
Atos ............................... 67,461,976
CapGemini .............................. 90,000
CSC (Computer Sciences Corporation) 140,023,212
Detica ................................ 821,034
Fujitsu ........................... 175,743,106
IBM ............................... 155,438,327
Morpho .............................. 1,227,389
PA Consulting ....................... 3,428,522
QinetiQ ............................... 582,868
Serco ............................. 103,590,132
Steria ............................. 19,084,494
VF Worldwide ....................... 67,416,851

Total ............................ £734,907,911


Source: http://data.gov.uk/dataset/financial-transactions-data-ho
Did those seven hits Brodie Clark talks of cost £105,000,000 each? A cheap mind might say so. Money is the only currency some people can deal in.

But Mr Vine offers us something subtler and more human. He contrasts the pestilentially inflexible computer system which made it hard for immigration officers to collate the statistics of their drugs seizures (4.98) with the benefit of human beings with the gift of judgement, specifically an immigration officer faced with a traveller with impeccable credentials who turned out to have 93 packets of cocaine inside him (Figure 12, p.66).

The computer wouldn't have discovered that cocaine. The traveller's papers were in order. The immigration officer did. He disobeyed instructions and questioned the traveller. He had a hunch. He had a certain amount of autonomy and discretion. And presumably a sound understanding of his duty and an admirable commitment. Which one does the Daily Mail want? Which one do you want?

If you are persuaded that border security depends on people and not on senseless automata then, the more you read John Vine's report, the more you understand what that belief means. It means that forms won't always be filled in correctly. It means that the people at head office will add up the figures and get a different total. It means that one man's "provisional" is another man's "unqualified". No computer would confuse "Level 2" with "Scenario 2", but then no computer will find those 93 packets of cocaine.

Chapter 2 of Mr Vine's report is devoted to the Warnings Index (WI). The WI checks have had to be suspended too often, usually for good reasons (2.21) ...
For example, on 15 July 2011, 100% checks were suspended for one hour and 20 minutes and the reason for this was recorded as “Coaches blocking roundabout”, whilst on 16 July 2011, the reason recorded was “Coaches tailed back to motorway”.
 ... but not always for good reasons. Figure 6 on p.23 of Mr Vine's report lists suspensions of WI checks by port, ending with 106 suspensions at "Other ports combined". Mr Vine attaches a footnote, footnote no.13, one for the history books, explaining that these other combined ports include three holiday destinations. One of them is Disneyland Paris, side-splittingly referred to in the Daily Mail headline above. The three holiday destinations reported just one suspension each, which sounds statistically insignificant. It's just that the suspension went on in each case for four years, Yvette Cooper please note.

It's not good. In fact, it's bad. But look why it's bad. It's profiling.

Some clot decided that no-one coming home from Disneyland Paris was likely to be a security threat and stuck to it for four years. If you believe in the efficacy of targeting, though, this is the kind of result you must expect. This, and the rogue "Operation Savant" uncovered by Mr Vine and dealt with in Chapter 5 of his report.

It does have funny consequences. Also in Chapter 5, Mr Vine records the procedure at Portsmouth, where immigration officers didn't bother to "open the chip" in ePassports, except to annoy French travellers.

But in general, think twice before agreeing that profiling is a good idea.

It sounds targeted or intelligence-led or risk-based, it sounds advanced and scientific. The suggestion is of a crack team of 26 PhDs in the UKBA command and control bunker using advanced pattern-recognition to detect, hidden away in a mineful of data, the geometry of an organised crime or a planned act of terrorism. But as no-one knows the shape of organised crime or terrorism it's baloney.

Mr Vine says in his introduction that "there is nothing I have discovered which could not have been identified and addressed by senior managers exercising proper oversight" (p.6). Which senior managers does he mean?

Go back to the Home Affairs Committee report. The Committee say:
14. ... The UK Border Agency is described as "an executive agency of the Home Office" but it is in fact an integral part of the Department. While it has its own management and budgetary structure, the UK Border Agency is still under the aegis of the Home Office and it no longer formulates its own policy—that is the responsibility of Home Office Ministers, on the advice of Home Office and UK Border Agency officials.

22. ... If we are to accept the version of events as recounted by Ministers and senior Home Office staff then it creates the impression that Mr Clark was running the UK Border Force without effective checks or balances from either his superiors or immediate colleagues despite the fact that the Border Force is not a separate organisation, nor even part of an independent agency, but is part of the mainstream responsibility of the Home Office and comes directly under the responsibility of the Permanent Secretary and the Board of the Department.
So that's who Mr Vine thinks should have exercised proper oversight. The problems aren't all the responsibility of Brodie Clark and a few senior UKBA staff at Heathrow. Responsibility is shared right up into the heart of the Home Office, right up to Dame Helen Ghosh, the Permanent Secretary. And the problems didn't start last year when she started. Dame Helen inherited a lot of the mess from Sir David Normington, her predecessor as Permanent Secretary, who remains as silent about her travails as his ex-boss, Sir Gus, now Lord O'Donnell.

What's the solution? Split the Border Force from the rest of UKBA? That's obviously what Dame Helen and Theresa May have decided to do. A mistake. Especially if they accompany that move with a lot of opprobrium heaped undiscriminatingly on the heads of all their staff. There are success stories. Like the introduction of checks on lost and stolen passports. Success stories which it might be nice if Mr Vine had included in his report.

It could work, though, if UKBA stop wasting lorry-loads of public money on glitzy technology and plausible consultants and contractors and spend a bit instead on the human beings that border security really relies on.

Is there any hope of that happening? On past experience, no. But just maybe the Financial Times story about the deployment of smart gates at UK airports being delayed in advance of Mr Vine's report could herald a break with past experience – maybe UKBA will abort the deployment of smart gates and cut back on their staff cutbacks.

John Vine report published

John Vine CBE QPM is the Independent Chief Inspector of the UK Border Agency (UKBA). His report on the Brodie Clark affair was published on Monday 20 February 2012. Like the Home Affairs Committee report Inquiry into the provision of UK Border Controls published a month earlier on Thursday 19 January 2012, it is a historic document. It criticises the Executive and yet, there it is, in a brave move of the Home Secretary's, it’s been published by the Executive.

Saturday, 4 February 2012

John Vine report delayed

Hat tip: Anonymous

Home Office Publications:

Report by the independent chief inspector of the UK Border Agency - WMS

This written ministerial stement (sic) was laid in the House of Commons on 31 January 2012 by Theresa May, and in the House of Lords by Lord Henley.

Secretary of State for the Home Department (Theresa May): Following the resignation of Brodie Clark, a senior UK Border Agency official, last November, I asked John Vine, the independent chief inspector of the UK Border Agency, to carry out an independent investigation into border checks conducted by the UK Border Agency. Mr Vine has asked for more time to complete his investigation. Once I have received his final report I will update the House after constituency recess on both the findings of the report and on the action the government will take.

Tuesday, 31 January 2012

John Vine report delayed

Hat tip: Anonymous

Home Office Publications:

Report by the independent chief inspector of the UK Border Agency - WMS

This written ministerial stement (sic) was laid in the House of Commons on 31 January 2012 by Theresa May, and in the House of Lords by Lord Henley.

Secretary of State for the Home Department (Theresa May): Following the resignation of Brodie Clark, a senior UK Border Agency official, last November, I asked John Vine, the independent chief inspector of the UK Border Agency, to carry out an independent investigation into border checks conducted by the UK Border Agency. Mr Vine has asked for more time to complete his investigation. Once I have received his final report I will update the House after constituency recess on both the findings of the report and on the action the government will take.

Tuesday, 31 January 2012

Tuesday, 31 January 2012

John Vine, Brodie Clark, Keith Vaz, Theresa May, Damian Green and Helen Ghosh

Today's the day. The deadline for John Vine, Independent Chief Inspector of the UK Border Agency, to submit his report on the Brodie Clark affair to the Home Office.

Will the public be allowed to see it? This matter concerns our border security and it concerns the safety of the 2012 Olympics. It's a matter of public interest.

But don't get your hopes up. Look what happened to the Home Affairs Committee.

Along with the three investigations into the Brodie Clark affair launched by the Home Office, the Home Affairs Committee looked into it and published their report a couple of weeks ago, Inquiry into the provision of UK Border Controls:
2. The precise facts of the case are disputed and the Home Office has denied us access to original documents that would have helped us to clarify the sequence of events ...

9. The Home Office has refused to provide us with a copy of the HOWI Guidance, a document we believe to be of importance as it has been discussed extensively in oral evidence to this Committee, as well as in the House itself ...

18. ... We have requested a copy of the slide presentation from the Home Office, which again has been refused. Without access to the slide, we are unable to comment on ...

27. Despite agreeing to make both the Home Office Warnings Index Guidelines and the periodic updates available to us when she came before us on 8 November, the Home Secretary has since refused to provide us with these documents ... notwithstanding any internal departmental investigations, these documents would have assisted our inquiry in confirming witness accounts and we would normally expect a Government of any party to acquiesce to such a request from a Select Committee. We recommend that the Home Secretary deposit copies of all the documents that have been made available to the three internal investigations in the Library of this House. This will allow this Committee to reach an informed conclusion of our own and would be consistent with the Government's commitment to transparency and accountability ...
The House of Commons, in the form of the Home Affairs Committee, can go hang. Parliament may call itself "supreme", but the Executive is unmoved. They will spend our money on useless technology – £491,304,533.51 and counting – and (constructively) dismiss anyone who dares to tell us that it is useless and there is nothing that Parliament can do about it.

John Vine, Brodie Clark, Keith Vaz, Theresa May, Damian Green and Helen Ghosh

Today's the day. The deadline for John Vine, Independent Chief Inspector of the UK Border Agency, to submit his report on the Brodie Clark affair to the Home Office.

Will the public be allowed to see it? This matter concerns our border security and it concerns the safety of the 2012 Olympics. It's a matter of public interest.

But don't get your hopes up. Look what happened to the Home Affairs Committee.

Tuesday, 10 January 2012

Theresa May, Damian Green, Keith Vaz, Roger Gale, Yvette Cooper, Alan Johnson, Jacqui Smith, John Reid, Charles Clarke, David Blunkett, Helen Ghosh, John Vine, Brodie Clark, Gus O'Donnell, David Normington, James Hall, Jackie Keane and IBM

John Vine's job becomes more interesting by the day.

In the Sunday Times* of 8 January 2012, Isabel Oakeshott and Mark Hookham wrote:
Border staff give up fingerprinting of Eurotunnel stowaways
Border staff have stopped fingerprinting illegal immigrants caught trying to enter Britain through the Channel Tunnel.

Documents seen by The Sunday Times reveal how stowaways discovered in cars, lorries and coaches inside the Eurotunnel compound at Coquelles, north of Calais, no longer have their fingerprints routinely taken.

The revelation will renew pressure on Theresa May, the home secretary, who was last year embroiled in controversy over the secret relaxation of British border controls.

That scandal led to the resignation of the UK Border Agency (UKBA) chief, Brodie Clark.

Damian Green, the immigration minister, has defended the abandonment of the “lengthy” process of taking fingerprints, saying UKBA staff were better served searching vehicles instead ...

Roger Gale, the Conservative MP for North Thanet who wrote to the Home Office to demand an explanation ...

In a letter to Gale, Green confirmed that ...

Yvette Cooper, the shadow home secretary, described Green’s letter as “astonishing” and said: “By not even bothering to fingerprint anyone, the government is sending a signal that this is not a serious offence and people should feel free to keep trying.”
"No, Ms Cooper", Mr Vine may say, "by not even bothering to fingerprint anyone, the government is sending a signal that this technology doesn't work, it's a waste of time and the Border Force has better things to do than play charades.

"You say you're astonished. But why?

"Do you realise, Ms Cooper, that the fingerprint technology used at the border isn't the traditional police technology in which the world has grown confident over the past century and more? It's flat print fingerprinting. It's quick, it's clean, there's no expert required and it doesn't work. Why do you insist on defending a technology you know nothing about?

"Please don't give me that look, Ms Cooper. It's not just you. Alan Johnson fell for it. So did Jacqui Smith. And John Reid and Charles Clarke and David Blunkett. Not to mention Theresa May. Why did she go in to bat for a technology that doesn't work?

"How many degrees of freedom, would you say, does a biometric need, to be able to identify every member of a population of 60 million? What's the minimum false positive identification rate we need, in your experience, to keep the border safe, what's the correspondingly high false negative identification rate and how many extra Border Force staff do you need every day, to conduct the hundreds of thousands of redundant secondary inspections? In your opinion, would you say that biometrics is currently under statistical control? What precisely is your take on the admissibility of flat print fingerprint evidence in a court of law?

"You don't know, do you, and neither does Ms May, but the thing is, Ms Cooper, no-one actually expects you politicians to understand the technicalities.

"That's what officials are for.

"The real question is, why have all those officials at the Home Office stood by for years and watched as you politicians have committed yourselves more and more irrevocably to biometrics?

"Well not Brodie Clark, he hasn't, he's told Keith Vaz that flat print fingerprinting is a waste of time.

"But the rest of them. O'Donnell's getting a peerage. Normington's become First Civil Service Commissioner. James Hall's retired. They've all got away, and meanwhile some of the more vindictive types want to strip Brodie Clark of his pension.

"It's a monumental mess of a legacy for Helen Ghosh to sort out. Telling Jackie Keane she's been wasting her time won't be easy. Neither will telling IBM their services are no longer required. Still. Icy calm under fire. That's what they're bred for, these permanent secretaries.

"Think of me this afternoon with the cold towel round my head, Ms Cooper, I've got to write a report about Brodie Clark being suspended for doing what UKBA are now doing as a matter of policy. Piece of cake for you politicians, I imagine, but for an ex-copper ...".

----------
* If you don't have a subscription to the Times, you can read the same article in the Telegraph, where it's attributed to someone called "Daily Telegraph Reporter".

Theresa May, Damian Green, Keith Vaz, Roger Gale, Yvette Cooper, Alan Johnson, Jacqui Smith, John Reid, Charles Clarke, David Blunkett, Helen Ghosh, John Vine, Brodie Clark, Gus O'Donnell, David Normington, James Hall, Jackie Keane and IBM

John Vine's job becomes more interesting by the day.

In the Sunday Times* of 8 January 2012, Isabel Oakeshott and Mark Hookham wrote:
Border staff give up fingerprinting of Eurotunnel stowaways
Border staff have stopped fingerprinting illegal immigrants caught trying to enter Britain through the Channel Tunnel.

Documents seen by The Sunday Times reveal how stowaways discovered in cars, lorries and coaches inside the Eurotunnel compound at Coquelles, north of Calais, no longer have their fingerprints routinely taken.

The revelation will renew pressure on Theresa May, the home secretary, who was last year embroiled in controversy over the secret relaxation of British border controls.

That scandal led to the resignation of the UK Border Agency (UKBA) chief, Brodie Clark.

Damian Green, the immigration minister, has defended the abandonment of the “lengthy” process of taking fingerprints, saying UKBA staff were better served searching vehicles instead ...

Roger Gale, the Conservative MP for North Thanet who wrote to the Home Office to demand an explanation ...

In a letter to Gale, Green confirmed that ...

Yvette Cooper, the shadow home secretary, described Green’s letter as “astonishing” and said: “By not even bothering to fingerprint anyone, the government is sending a signal that this is not a serious offence and people should feel free to keep trying.”
"No, Ms Cooper", Mr Vine may say, "by not even bothering to fingerprint anyone, the government is sending a signal that this technology doesn't work, it's a waste of time and the Border Force has better things to do than play charades.

"You say you're astonished. But why?

"Do you realise, Ms Cooper, that the fingerprint technology used at the border isn't the traditional police technology in which the world has grown confident over the past century and more? It's flat print fingerprinting. It's quick, it's clean, there's no expert required and it doesn't work. Why do you insist on defending a technology you know nothing about?

"Please don't give me that look, Ms Cooper. It's not just you. Alan Johnson fell for it. So did Jacqui Smith. And John Reid and Charles Clarke and David Blunkett. Not to mention Theresa May. Why did she go in to bat for a technology that doesn't work?

"How many degrees of freedom, would you say, does a biometric need, to be able to identify every member of a population of 60 million? What's the minimum false positive identification rate we need, in your experience, to keep the border safe, what's the correspondingly high false negative identification rate and how many extra Border Force staff do you need every day, to conduct the hundreds of thousands of redundant secondary inspections? In your opinion, would you say that biometrics is currently under statistical control? What precisely is your take on the admissibility of flat print fingerprint evidence in a court of law?

"You don't know, do you, and neither does Ms May, but the thing is, Ms Cooper, no-one actually expects you politicians to understand the technicalities.

"That's what officials are for.

"The real question is, why have all those officials at the Home Office stood by for years and watched as you politicians have committed yourselves more and more irrevocably to biometrics?

"Well not Brodie Clark, he hasn't, he's told Keith Vaz that flat print fingerprinting is a waste of time.

"But the rest of them. O'Donnell's getting a peerage. Normington's become First Civil Service Commissioner. James Hall's retired. They've all got away, and meanwhile some of the more vindictive types want to strip Brodie Clark of his pension.

"It's a monumental mess of a legacy for Helen Ghosh to sort out. Telling Jackie Keane she's been wasting her time won't be easy. Neither will telling IBM their services are no longer required. Still. Icy calm under fire. That's what they're bred for, these permanent secretaries.

"Think of me this afternoon with the cold towel round my head, Ms Cooper, I've got to write a report about Brodie Clark being suspended for doing what UKBA are now doing as a matter of policy. Piece of cake for you politicians, I imagine, but for an ex-copper ...".

----------
* If you don't have a subscription to the Times, you can read the same article in the Telegraph, where it's attributed to someone called "Daily Telegraph Reporter".

Monday, 28 November 2011

Managing the minister

There's a right way of doing these things. And a wrong way. Whitehall got it right in November 2008. And all wrong in November 2011.

2008 – the right way
November 2008. You remember. Gordon Brown is sub-Prime Minister and is busy saving the world. The economy is in meltdown and Sir Gus O'Donnell is Cabinet Secretary, Permanent Secretary at the Cabinet Office and Head of the home civil service, responsible for all senior appointments. Sir David Normington is Permanent Secretary at the Home Office. Bob Quick is Assistant Commissioner at the Met, Damian Green is Shadow Immigration Minister, Christopher Galley is chief Tory Mole at the Home Office, and Jacqui Smith is Home Secretary.

Information had been leaking from the Home Office for some time, allowing Damian Green to ask embarrassing questions in the House. How, for example, had 11,000 illegal immigrants been licensed by the Security Industry Authority to work as security guards?

Sir David discussed the matter with Sir Gus and between them they decided to call in the police. Why? According to the Independent, Sir Gus said it was because:
... when we started the inquiry the reason for it was we were worried certain information was getting out that was potentially very damaging to national security.

To have access to some other things that had come out in the newspapers, the kind of person (who) would have access to that material might also have access to some quite sensitive stuff ...
On 19 November 2008, Christopher Galley was arrested on suspicion of misappropriating some quite sensitive stuff and released on bail. He was subsequently charged with ... absolutely nothing.

Then, on 27 November 2008, Damian Green was arrested on suspicion of conspiring to commit misconduct in a public office and aiding and abetting, counselling or procuring misconduct in a public office.

He was detained for nine hours without a lawyer being present. His home was searched, his constituency office was searched and his House of Commons office was searched. His computers, and hard copy documents, were taken away.

How did Assistant Commissioner Quick's men get into the Palace of Westminster? By asking the Serjeant-at-Arms to let them in. Did they have a search warrant? No. What about Mr Speaker? He is Gatekeeper. Where was he? Good question. Was it the first time the Palace had been invaded in this way since 1642? Yes. Damian Green was subsequently charged with ... absolutely nothing.

As the BBC remind us:
Director of Public Prosecutions Keir Starmer said there was a "high threshold before criminal proceedings can properly be brought", and that he had considered the "freedom of the press to publish information and ideas on matters of public interest". He said the information leaked was not secret information or information affecting national security and there was "insufficient evidence for a realistic prospect of conviction against Mr Galley or Mr Green".
The Home Secretary knew nothing about these events in advance. Did she lose her rag when she found out? No.

She should have done – John Reid raps Jacqui Smith, as they put it in the Sun ...
HOME Secretary Jacqui Smith was left reeling yesterday by a vicious Commons attack over the Damian Green case by her predecessor John Reid.

Mr Reid said he was "surprised" she was not told cops were about to arrest a shadow minister.

He added: "I cannot think that if I had been told this had been done, after the event, I would have remained as placid as you have."
... but she didn't.

Arguably, Sir David went a bit far rubbing it in, when Jacqui Smith later resigned as Home Secretary. As reported on the civil service live network
The head of the Home Office has praised the secretary of state following her decision to stand down.

Permanent secretary Sir David Normington said Jacqui Smith had shown "exceptional leadership" during the her two year stint as home secretary ...

Sir David said Smith had allowed the department "to come out of our previous difficulties". The department was famously described as "not fit for purpose" by Smith's immediate predecessor, John Reid.

Smith had allowed staff to regain their confidence, Sir David said: "In private she was always challenging us to improve; in public she was always supportive. We could not really have asked for more."
Textbook. Sir David remained in control of his minister at all times. We could not really have asked for more.

2011 – the wrong way
Now roll forward three years.

Sir Gus O'Donnell is the only member of the 2008 cast still in the same job(s). He has appointed most of the members of the new cast.

On the other hand, there is no 2011 equivalent of Sir David Normington causing Sir Gus to come out into the limelight. The Head of the home civil service has remained publicly silent during an embarrassing spat in the home civil service.

John Vine is the Independent Chief Inspector of the UK Border Agency. Previously Chief Constable of Tayside Police, he is a safe pair of hands (SPOH).

Mr Vine goes to Heathrow for an inspection and interviews Brodie Clark, Head of the UK Border Force, and a SPOH.

Mr Vine is worried about the suspension of fingerprint checks and voices his concerns to Rob Whiteman, the Chief Executive of UKBA, recently appointed, presumably on the basis that he is a SPOH. Mr Whiteman offers Brodie Clark early retirement.

Dame Helen Ghosh, the successor to Sir David Normington at the Home Office, is the ultimate SPOH. She vetoes the early-retirement-with-a-bonus package and Brodie Clark is suspended.

Then the Home Secretary, Theresa May, herself no mean SPOH, goes off the deep end denouncing Brodie Clark. According to Rachel Sylvester in the Times, writing on 15 November 2011, clearly briefed by the Home Office:
She took the decision to do this, I am told, against the advice of Home Office civil servants, who thought it would be wiser to hold a swift internal inquiry and establish the full facts before suspending a senior member of staff.
So no doubt about it. Out of control. Butterfingers. How not to do it.

Updated 21 January 2014:
Richard Heaton is Permanent Secretary at the Cabinet Office.

Is he a Normington or a Ghosh?

His minister has just picked a fight with the Americans. Quite unnecessarily. Cabinet Office Minister Francis Maude Decries 'Old Style' Obamacare Insurance Website.

More of a Ghosh, perhaps, than a Normington.

Managing the minister

There's a right way of doing these things. And a wrong way. Whitehall got it right in November 2008. And all wrong in November 2011.

2008 – the right way
November 2008. You remember. Gordon Brown is sub-Prime Minister and is busy saving the world. The economy is in meltdown and Sir Gus O'Donnell is Cabinet Secretary, Permanent Secretary at the Cabinet Office and Head of the home civil service, responsible for all senior appointments. Sir David Normington is Permanent Secretary at the Home Office. Bob Quick is Assistant Commissioner at the Met, Damian Green is Shadow Immigration Minister, Christopher Galley is chief Tory Mole at the Home Office, and Jacqui Smith is Home Secretary.

Information had been leaking from the Home Office for some time, allowing Damian Green to ask embarrassing questions in the House. How, for example, had 11,000 illegal immigrants been licensed by the Security Industry Authority to work as security guards?