Public administration in the UK has problems which could be solved if public services became digital by default. That is the raison d'être of the Government Digital Service (GDS).
Digital by default? What does "digital" mean? According to Tom Loosemore, ex-Deputy Director of GDS, "digital means applying the culture, practices, processes and technologies of the internet era to respond to people’s raised expectations".
The reactionaries in Whitehall have hobbled GDS. That's what Jerry Fishenden and Cassian Young say: "It is convenient for institutionally conservative managers to watch the energy behind transformation dissipate harmlessly in the sandbox where the agile insurgents are left to play with their websites", please see Escaping waterfall government and the myth of ‘digital transformation’.
Digital by default? What does "digital" mean? According to Tom Loosemore, ex-Deputy Director of GDS, "digital means applying the culture, practices, processes and technologies of the internet era to respond to people’s raised expectations".
The reactionaries in Whitehall have hobbled GDS. That's what Jerry Fishenden and Cassian Young say: "It is convenient for institutionally conservative managers to watch the energy behind transformation dissipate harmlessly in the sandbox where the agile insurgents are left to play with their websites", please see Escaping waterfall government and the myth of ‘digital transformation’.
