Thursday, 19 September 2013

Public administration page-turners

Two more books for the bedside table:
Published in 1952 and still essential reading:
Why would anyone want to read these books?

Here's one reason.

The UK National Health Service (NHS) used to boast the biggest computer project in the world. That was their National Programme for IT (NPfIT), a project started in 2002.

In September 2011 the coalition government decided to cancel (or "dismantle") NPfIT, see for example Labour fury as £12bn NHS IT project ditched. By that stage NPfIT had cost £6.4 billion and the expectation of any commensurate benefits had evaporated.

Two years later what do the National Audit Office (NAO) tell us about this cancelled/dismantled failure?
The full cost of the National Programme is still not certain. The Department's most recent statement reported a total forecast cost of £9.8 billion. However, this figure did not include ... 

Public administration page-turners

Two more books for the bedside table:
Published in 1952 and still essential reading:
Why would anyone want to read these books?

Monday, 16 September 2013

Biometrics, Aadhaar and the Apple iPhone 5S

(Hat tip: Ram Krishnaswamy)

For seven years DMossEsq has been boring the world with scare stories about biometrics. "Biometrics don't work", he's been telling anyone not agile enough to get away from him first, "not well enough to do the job they're meant to do, not in the mass market, not with large populations".

Even the other day when those fashionable and lovable exploiters of third world labour Apple announced details of the iPhone 5S, with its fingerprint verification, he couldn't stop himself writing about the problems of false non-matches.

These warnings just wash over people. It's all theoretical. "Computer says no" is a line in a very rude TV comedy show, it doesn't happen in real life.

Really?

Try this.

The much-lauded biometric ration card system is believed to be fool proof and expected to bring the public distribution system (PDS) in step with the digital era. However, ironically, the feedback from the ground indicates that it is rejecting the poor and the impoverished it was intended to benefit.

The biometric authentication system installed at the PDS outlets fails to establish the identity of many genuine beneficiaries, mostly workers, as their daily grind in the agricultural fields, construction sites or as domestic help have eroded the lines on their thumb resulting in distorted impressions.

‘MATCH NOT FOUND’

The ridges and the patterns that are unique to each individual cannot be detected by the scanner and the screen repeatedly blinks a message stating “match not found”.
India is gradually introducing Aadhaar, a biometrics-based identity management scheme which is meant among other things to reduce corruption in the food security system. "PDS outlets" can give subsidised rice to genuine claimants, who use Aadhaar to prove their entitlement, and withhold it from scammers.

At least they can if the biometrics work.

But they don't.

So the PDS shops initially refuse rice to genuine claimants. And then, like normal human beings, they relent, give them the rice anyway, otherwise they'd starve to death or start a riot, and damn the system – "Mr. Vombatkere said that if the beneficiary has to depend on the munificence of the officials to get their quota and not as their right, then the purpose of introducing the biometric system is defeated".

All that money spent on Aadhaar.

Wasted.

That's not a theoretical PDS agent, in the picture alongside, giving theoretical rice to a theoretical claimant. They're all real. Like the failure of mass market biometrics.

Remember, you're entitled to the money in your bank account. It's yours.

But suppose you had to use biometrics to prove that. And suppose the iPhone said "no". Or rather "match not found". Then maybe it wouldn't be so theoretical after all.

----------

The trainspotters and stamp collectors among you will remember that the strength of Aadhaar is derived, according to the Unique Identification Authority of India (UIDAI), from using not one but two biometrics – fingerprints and iris scans.

How come the match-not-found people whose fingerprints fail the biometric test for rice can't be identified by their iris scans instead?

You didn't seriously suppose, did you, that the UIDAI were going to waste money installing iris scanners in tens of thousands of outlets?

----------

As DMossEsq says, "you can solve the false non-matching problem, all you have to do is reduce the matching threshold. But then you get a false matching problem, impostors are able to claim your rice or use your bank account".

Would you like to know more?

How high is your boredom threshold?

Biometrics, Aadhaar and the Apple iPhone 5S

(Hat tip: Ram Krishnaswamy)

For seven years DMossEsq has been boring the world with scare stories about biometrics. "Biometrics don't work", he's been telling anyone not agile enough to get away from him first, "not well enough to do the job they're meant to do, not in the mass market, not with large populations".

Even the other day when those fashionable and lovable exploiters of third world labour Apple announced details of the iPhone 5S, with its fingerprint verification, he couldn't stop himself writing about the problems of false non-matches.

These warnings just wash over people. It's all theoretical. "Computer says no" is a line in a very rude TV comedy show, it doesn't happen in real life.

Really?

Sunday, 15 September 2013

Universal Credit – one for The Old Vic

Last Wednesday, 11 September 2013, the Public Accounts Committee took evidence on Universal Credit from DWP, the NAO and the Cabinet Office.

Media coverage of this electric event has been minimal. We know all about the different colours available for the Apple iPhone 5S. Nothing about the unmasking of misfeasance in public office on a monumental scale.

Where the media fail, perhaps another institution could succeed?


From: David Moss
Sent: 15 September 2013 10:34
To: Kevin Spacey CBE
Subject: Universal Credit – one for The Old Vic?

Attachments: uncorrected transcript - universal credit (223 KB)

Artistic Director

15 September 2013

Dear Mr Spacey


I attach a script for your consideration.

It’s 52 pages long.

52 pages of insight into how the Legislature in the UK is subverted by the unaccountable Executive. The politicians want to spring the poverty trap created by a dysfunctional welfare system. Their will is converted into stratospheric payments to IT contractors. All in the name of public service.

It’s a story of misfeasance in public office. Incompetence. And insouciance about hundreds of millions of pounds of taxpayers’ money going up in smoke. Why bother to pay tax?

It’s an epic business failure. It’s a whodunnit. It’s a courtroom drama. It’s a gladiatorial contest.

52 pages of drama. All paid for already by the taxpayer – no additional cost to the Old Vic for the script. And there’s plenty more where that came from. Masses more.

The set is simple. The characters are complex. Public interest could/should be huge.

One for The Old Vic?

Yours sincerely

David Moss

Universal Credit – one for The Old Vic

Last Wednesday, 11 September 2013, the Public Accounts Committee took evidence on Universal Credit from DWP, the NAO and the Cabinet Office.

Media coverage of this electric event has been minimal. We know all about the different colours available for the Apple iPhone 5S. Nothing about the unmasking of misfeasance in public office on a monumental scale.

Where the media fail, perhaps another institution could succeed?


Wednesday, 11 September 2013

Public services under a cloud

Cloud computing is like a utility. Cheap. Think of your gas and electricity and phone and water bills.

Like the internet, it's always available. Resilient. Disaster-proof. No power cuts. Ever.

Except for the past two days, when some suppliers accredited to the UK government CloudStore found they couldn't log on, see below.

CloudStore is hosted by Memset. And since 1 June 2013, it's been the responsibility of the Government Digital Service, who promise that cloud computing is the key to the future of public services delivered efficiently by innovative SMEs. If they can log on, at least.

Does anyone know how this impossible-to-happen service interruption happened?






Public services under a cloud

Cloud computing is like a utility. Cheap. Think of your gas and electricity and phone and water bills.

Like the internet, it's always available. Resilient. Disaster-proof. No power cuts. Ever.

Except for the past two days, when some suppliers accredited to the UK government CloudStore found they couldn't log on, see below.

iPhone 5S fingerprint technology – eye-catching

Apple unveils two iPhones — and a password at your fingertip, it says in the Times today. According to the Telegraph, Apple iPhone 5S and 5C: fingerprint sensor and plastic make iPhone 5 debut. Etcetera, throughout the media.

You could have announced the end of the world yesterday. No-one would have noticed.

In fact, Sir David Attenborough did. "I think that we've stopped evolving", he told the Radio Times. And all anyone wanted to know is how easily they can photograph themselves with the iPhone 5C.

No matter how trivial the detail, media coverage was breathlessly serious.

Except, perhaps, for Murad Ahmed in the Times. For him, maybe there is some sign of a sense of humour. Maybe there is hope:
At events held at the company’s headquarters in Cupertino, California, and Berlin yesterday, analysts said the new fingerprint technology was the most eye-catching advance.
Which brings us to biometrics.

Suppose the fingerprint recognition in the iPhone 5S doesn't work. Suppose that 20 percent of 5S owners queue up outside Phones4U, complaining that they've bought a product that won't let them use it – the computer says I'm not me and it won't let me unlock the home screen – and they all want their contracts cancelled and their money back.

Suppose someone finds a way to steal your fingerprints from the iPhone 5S and use them to authenticate their own purchases, fraudulently. It's not as though you can just go out and get a new set of fingerprints ...

That's not a disaster for Apple alone.

What will the news footage of those queues do for US-VISIT, the US border control system that relies on fingerprint recognition? What will it do for Aadhaar, the Indian identity management scheme that ditto? What will it do for Safran's share price? What will it do for payments systems which rely on fingerprint recognition to authenticate transactions?

Sweaty fingers and scared eyes. It's in their DNA. That's the evolutionary response that will be shared by all the owners with a horse in the Apple Stakes.

If the fingerprint technology is up to the job and can authenticate you as the legitimate user of this iPhone 5S, then it can also allow you to open the front door to your house. As the Wall Street Journal said in Apple's Latest iPhone Puts Focus Back on Fingerprint Security. Last word to them:
"If I go jogging with my iPhone and I come back to my house and my thumb is all sweaty and I can't get in my apartment door, that would kind of suck".

iPhone 5S fingerprint technology – eye-catching

Apple unveils two iPhones — and a password at your fingertip, it says in the Times today. According to the Telegraph, Apple iPhone 5S and 5C: fingerprint sensor and plastic make iPhone 5 debut. Etcetera, throughout the media.

You could have announced the end of the world yesterday. No-one would have noticed.

In fact, Sir David Attenborough did. "I think that we've stopped evolving", he told the Radio Times. And all anyone wanted to know is how easily they can photograph themselves with the iPhone 5C.