Wednesday 22 February 2012

John Vine report published

John Vine CBE QPM is the Independent Chief Inspector of the UK Border Agency (UKBA). His report on the Brodie Clark affair was published on Monday 20 February 2012. Like the Home Affairs Committee report Inquiry into the provision of UK Border Controls published a month earlier on Thursday 19 January 2012, it is a historic document. It criticises the Executive and yet, there it is, in a brave move of the Home Secretary's, it’s been published by the Executive.

If you went to bed on 20 February 2012 having learnt about Mr Vine’s report only from reading the Guardian live blog (starting at 4:12 p.m.) and from hearing Yvette Cooper talking about it on the radio, then you probably slept badly with thoughts of something sacred (England) having been defiled (by the invention of Tony Blair and Gordon Brown) disturbing your sleep and perhaps remembering that Hopkins poem, “No worst, there is none. Pitched past pitch of grief,/More pangs will, schooled at forepangs, wilder wring ...”.

Your mood will not have been improved in the morning by the woodentop predictability of the Daily Mail, with their Britain's 'Mickey Mouse' border controls let 500,000 into the country without any checks for FIVE YEARS headline and so you will have sat down to write your blog, entered the bilious title which wrote itself – John Vine signs death certificate – Home Office RIP – and then ... and then thought perhaps it might be a good idea to read the report first.

It's long. There's a lot in it. There's a lot to think about.

First things first, Mr Vine's report describes an exemplary piece of detective work. He has abided by his terms of reference, the work was done quickly and apparently thoroughly and he writes clearly. He hasn't been cross-examined in an open court of law, of course, but prima facie some of his findings look pretty damning.

Writing about the "intelligence-led" trial in Chapter 4 of his report, he successfully debunks UKBA, who obviously haven't got a clue how to run a trial. At para.4.103 he fingers UKBA for claiming that the trial had been a success on the basis of certain drug seizures they made, without being able to prove that they made the drug seizures because of the trial. If drugs companies conducted trials in the same way, we'd all be dead.

No-one knows what "intelligence-led" means, least of all the poor old Home Secretary – regular readers will remember this interchange when she gave evidence in front of the Home Affairs Committee:
Q33 Michael Ellis: ... can you elaborate on what is meant by intelligence-led security measures? ...

Theresa May: Indeed. The basis on which the pilot was to operate was that it was to enable a greater focus on those who were at higher risk. Intelligence-led, led also at the discretion of the officers at the border so that they would be assessing within the two categories of EEA nationals and the biometric chips, and EEA national children ...
Mr Vine's dissection of the Secure ID business in Chapter 3 of his report is minute. "Secure ID" is a misnomer and denotes checking travellers' fingerprints.

Mr Vine is at some pains to show how the failure of immigration officers to do their Secure ID checks can be explained by their inadvertently confusing "Level 2" and "Scenario 2" (para.4.39) or by their failure to understand that Damian Green MP's approval for the suspension of Secure ID checks was a "provisional" approval (para.3.67).

But in the end he has to give up and decide that the immigration officers at Heathrow, in particular, jolly well knew they were flouting ministerial instructions when they suspended Secure ID.

Why would they do that? Are they all rogues?

Maybe not. Maybe they suspended Secure ID because they knew it was a waste of time that they didn't have to waste.

Brodie Clark said when he gave evidence to the Home Affairs Committee that fingerprint checks are the least reliable security/identity checks available and that they are the ninth and bottom priority. Mr Vine doesn't disagree. Indeed he quotes Brodie Clark in this connection saying that there have only been seven "hits" from Secure ID (3.13) since it was introduced in 2009-10.

Let's take a bit of time out here for some numbers. In the first 18 months of the coalition government, the period ending 31 October 2011, two days before Brodie Clark was suspended, the following payments were made by UKBA to contractors involved with computerised border security systems including fingerprint-checking:
Atos ............................... 67,461,976
CapGemini .............................. 90,000
CSC (Computer Sciences Corporation) 140,023,212
Detica ................................ 821,034
Fujitsu ........................... 175,743,106
IBM ............................... 155,438,327
Morpho .............................. 1,227,389
PA Consulting ....................... 3,428,522
QinetiQ ............................... 582,868
Serco ............................. 103,590,132
Steria ............................. 19,084,494
VF Worldwide ....................... 67,416,851

Total ............................ £734,907,911


Source: http://data.gov.uk/dataset/financial-transactions-data-ho
Did those seven hits Brodie Clark talks of cost £105,000,000 each? A cheap mind might say so. Money is the only currency some people can deal in.

But Mr Vine offers us something subtler and more human. He contrasts the pestilentially inflexible computer system which made it hard for immigration officers to collate the statistics of their drugs seizures (4.98) with the benefit of human beings with the gift of judgement, specifically an immigration officer faced with a traveller with impeccable credentials who turned out to have 93 packets of cocaine inside him (Figure 12, p.66).

The computer wouldn't have discovered that cocaine. The traveller's papers were in order. The immigration officer did. He disobeyed instructions and questioned the traveller. He had a hunch. He had a certain amount of autonomy and discretion. And presumably a sound understanding of his duty and an admirable commitment. Which one does the Daily Mail want? Which one do you want?

If you are persuaded that border security depends on people and not on senseless automata then, the more you read John Vine's report, the more you understand what that belief means. It means that forms won't always be filled in correctly. It means that the people at head office will add up the figures and get a different total. It means that one man's "provisional" is another man's "unqualified". No computer would confuse "Level 2" with "Scenario 2", but then no computer will find those 93 packets of cocaine.

Chapter 2 of Mr Vine's report is devoted to the Warnings Index (WI). The WI checks have had to be suspended too often, usually for good reasons (2.21) ...
For example, on 15 July 2011, 100% checks were suspended for one hour and 20 minutes and the reason for this was recorded as “Coaches blocking roundabout”, whilst on 16 July 2011, the reason recorded was “Coaches tailed back to motorway”.
 ... but not always for good reasons. Figure 6 on p.23 of Mr Vine's report lists suspensions of WI checks by port, ending with 106 suspensions at "Other ports combined". Mr Vine attaches a footnote, footnote no.13, one for the history books, explaining that these other combined ports include three holiday destinations. One of them is Disneyland Paris, side-splittingly referred to in the Daily Mail headline above. The three holiday destinations reported just one suspension each, which sounds statistically insignificant. It's just that the suspension went on in each case for four years, Yvette Cooper please note.

It's not good. In fact, it's bad. But look why it's bad. It's profiling.

Some clot decided that no-one coming home from Disneyland Paris was likely to be a security threat and stuck to it for four years. If you believe in the efficacy of targeting, though, this is the kind of result you must expect. This, and the rogue "Operation Savant" uncovered by Mr Vine and dealt with in Chapter 5 of his report.

It does have funny consequences. Also in Chapter 5, Mr Vine records the procedure at Portsmouth, where immigration officers didn't bother to "open the chip" in ePassports, except to annoy French travellers.

But in general, think twice before agreeing that profiling is a good idea.

It sounds targeted or intelligence-led or risk-based, it sounds advanced and scientific. The suggestion is of a crack team of 26 PhDs in the UKBA command and control bunker using advanced pattern-recognition to detect, hidden away in a mineful of data, the geometry of an organised crime or a planned act of terrorism. But as no-one knows the shape of organised crime or terrorism it's baloney.

Mr Vine says in his introduction that "there is nothing I have discovered which could not have been identified and addressed by senior managers exercising proper oversight" (p.6). Which senior managers does he mean?

Go back to the Home Affairs Committee report. The Committee say:
14. ... The UK Border Agency is described as "an executive agency of the Home Office" but it is in fact an integral part of the Department. While it has its own management and budgetary structure, the UK Border Agency is still under the aegis of the Home Office and it no longer formulates its own policy—that is the responsibility of Home Office Ministers, on the advice of Home Office and UK Border Agency officials.

22. ... If we are to accept the version of events as recounted by Ministers and senior Home Office staff then it creates the impression that Mr Clark was running the UK Border Force without effective checks or balances from either his superiors or immediate colleagues despite the fact that the Border Force is not a separate organisation, nor even part of an independent agency, but is part of the mainstream responsibility of the Home Office and comes directly under the responsibility of the Permanent Secretary and the Board of the Department.
So that's who Mr Vine thinks should have exercised proper oversight. The problems aren't all the responsibility of Brodie Clark and a few senior UKBA staff at Heathrow. Responsibility is shared right up into the heart of the Home Office, right up to Dame Helen Ghosh, the Permanent Secretary. And the problems didn't start last year when she started. Dame Helen inherited a lot of the mess from Sir David Normington, her predecessor as Permanent Secretary, who remains as silent about her travails as his ex-boss, Sir Gus, now Lord O'Donnell.

What's the solution? Split the Border Force from the rest of UKBA? That's obviously what Dame Helen and Theresa May have decided to do. A mistake. Especially if they accompany that move with a lot of opprobrium heaped undiscriminatingly on the heads of all their staff. There are success stories. Like the introduction of checks on lost and stolen passports. Success stories which it might be nice if Mr Vine had included in his report.

It could work, though, if UKBA stop wasting lorry-loads of public money on glitzy technology and plausible consultants and contractors and spend a bit instead on the human beings that border security really relies on.

Is there any hope of that happening? On past experience, no. But just maybe the Financial Times story about the deployment of smart gates at UK airports being delayed in advance of Mr Vine's report could herald a break with past experience – maybe UKBA will abort the deployment of smart gates and cut back on their staff cutbacks.

John Vine report published

John Vine CBE QPM is the Independent Chief Inspector of the UK Border Agency (UKBA). His report on the Brodie Clark affair was published on Monday 20 February 2012. Like the Home Affairs Committee report Inquiry into the provision of UK Border Controls published a month earlier on Thursday 19 January 2012, it is a historic document. It criticises the Executive and yet, there it is, in a brave move of the Home Secretary's, it’s been published by the Executive.

Thursday 9 February 2012

Digital by default – the Government Digital Service, Digital Delivery Identity Assurance, Digital Engagement and Assisted Digital

Amazon.  eBay.  PayPal.  Google.  Facebook.  The Cabinet Office looks at these phenomena and sees a lot of hugely efficient money-making machines with global reach and a high-volume, popular, voluntary and growing take-up.

Then the Cabinet Office looks at Whitehall's tax-farming agency, HMRC, and at its big spenders, DWP and the NHS, and it sees ... something different, something sadder, something old-fashioned, halting and with a big hole where the dynamism and the optimism ought to be.

Putting to one side the obvious point – in fact forgetting entirely – that providing public services is a categorically different job from retail,  the Cabinet Office wants to look modern, it wants to partake in the glory of that spontaneous popularity enjoyed by Amazon et al, and it would no doubt like to experience the same energy and "buzz" as the web Titans.

But  the Cabinet Office just isn't Google. As soon becomes embarrassingly apparent.

Google provides web search facilities. But they didn't call themselves "W-Search Facilities". They called themselves "Google".

The Cabinet Office have been trying for years to develop a government digital programme. And what did they call it? To start with, the "G-Digital Programme".

It's flat-footed. The Cabinet Office want people to want to use Whitehall's services, the way people want to use Facebook, but no-one's nostrils are going to flare when they're hit by the pheromones of the "G-Digital Programme", the desire to know more is resistible ...

... which must have been pointed out to the Digital Engagement team, because some stolid worthy had the bright idea of writing "The Club" at the bottom of the G-Digital Programme webpage. Inviting, you see. Companionable. The sort of group people would want to join.

Which deadpan comedian called the digital engagement team the "Digital Engagement" team? Why not "S.W.A.T."? Or the "Whitehall Giants"? Or "Martha's Sappers"?

Talking of whom, Martha Lane Fox has provided the G-Digital Programme with a slogan – "digital by default".

And with that she has provided them with a problem, because millions of Brits have never used the web. How are they going to access all the public services that become digital by default? How are they going to avoid exclusion by default?

It's not a new problem. It arose six years ago when the Cabinet Office came up with Transformational Government -- Enabled by Technology. They didn't solve the problem then and they still haven't. It may be insoluble.

Non-web users would need help to access digital public services. Where could that help come from? Libraries? Maybe. Post offices? Maybe not.

For the moment, there's no solution in sight. But, next best thing, there is a blog – Assisted Digital. A blog with just two posts on it.

"Assisted digital"? How could they? How did anyone think it was a good idea to call the non-existent service to plug the gap between people and the public services they need "assisted digital"? There is only one name possible in the circumstances – "Dignitas".

The analogy between delivering books (Amazon) and delivering benefits (DWP) is misleading.

It is that analogy that turns us, the public, from being "patients" and "parents" and "travellers" into "customers" in the language of Cabinet Office communications. And it is that analogy that leads us to the notion of a digital Dignitas.

It leads to nonsense. The analogy should be abandoned.

Digital by default – the Government Digital Service, Digital Delivery Identity Assurance, Digital Engagement and Assisted Digital

Amazon.  eBay.  PayPal.  Google.  Facebook.  The Cabinet Office looks at these phenomena and sees a lot of hugely efficient money-making machines with global reach and a high-volume, popular, voluntary and growing take-up.

Then the Cabinet Office looks at Whitehall's tax-farming agency, HMRC, and at its big spenders, DWP and the NHS, and it sees ... something different, something sadder, something old-fashioned, halting and with a big hole where the dynamism and the optimism ought to be.

Martha Lane Fox, one of the unwritten bits of the British Constitution

Whitehall say that between nine and ten million people in the UK have never used the web. They also say that they intend to provide all public services over the web, and only over the web. How can they possibly have argued themselves into this position?

For once, Whitehall's answer is clear, ...
Tom Loosemore: This journey started with Martha Lane Fox’s report demanding that Government ‘revolutionise’ its online services ...

Francis Maude: Established in response to Martha Lane Fox’s report ... our core purpose is to ensure the Government offers world-class digital products that meet people’s needs.

GDS Projects: The Single Government Domain team are responsible for designing, developing and testing a single domain for government as recommended by the Martha Lane Fox report.

Digital Engagement: The Government Digital Service is the new name for the organisation created by the merging of Directgov and the Cabinet Office Digital Delivery and Digital Engagement teams, following the recommendations of the Martha Lane Fox review ...

David Mann: HMRC is way ahead of the game in terms of creating a ‘wholesale’ model for delivery of government services online, an approach strongly advocated by Martha Lane Fox ...

James Stewart: Martha Lane Fox’s report made delivering high quality APIs a key objective of our work ...

Ex-Guardian man Mike Bracken: The mission for GDS, outlined by Martha Lane Fox, requires us all to collaborate ...
... "Martha Lane Fox told us to".

This is a novelty in public administration. When did Ms Lane Fox's dicta take on the mantle of statute law? The constitutional historians must be scratching their heads – nowhere in any of the books covering Henry VIII clauses is there any reference to the MLF Prerogative. Not yet, at least.

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Added 12.12.12:
Government Digital Service Invitation To Tender
APPENDIX B – SERVICE DESCRIPTION

1.                  BACKGROUND TO GOVERNMENT DIGITAL SERVICE

1.1               The Government Digital Service (GDS/the Authority) is a new organisation that has been created through a merger of the Cabinet Office Digital Delivery and Digital Engagement teams with Directgov, the "one-stop shop" for online government. It is the aim of GDS to be the centre for digital government in the UK, building and championing a 'digital culture' that puts the user first and delivers the best, low-cost public services possible.

1.2               GDS is responsible for implementing the recommendations set out in the 2010 review of Directgov, undertaken by Martha Lane Fox. These recommendations called for the overhaul of 750 separate government websites, to be replaced by a single Internet "front-door" to public services on the web.

Martha Lane Fox, one of the unwritten bits of the British Constitution

Whitehall say that between nine and ten million people in the UK have never used the web. They also say that they intend to provide all public services over the web, and only over the web. How can they possibly have argued themselves into this position?

Monday 6 February 2012

Universal Credit, the Whitehall computer game in which real money is used to provide imaginary services to a virtual public

There was Nick Robinson the other day, on BBC Radio 4's Decision Time, asking how policy is made by ministers and their officials. And there was Rachel Lomax, telling him.

Ms Lomax was Deputy Governor of the Bank of England from 2003 to 2008. The poor regulation and ultimate collapse of the UK banking system was nothing to do with her. With immaculate timing, she picked up a non-executive directorship of HSBC on 1 December 2008 and another one subsequently at BAA, the airport operator that cancels half its flights when three inches of snow fall.

The BAA appointment no doubt benefits from her experience as Permanent Secretary at the Department for Transport. She's also "done" the Department for Work and Pensions (DWP), the Welsh Office, the World Bank, the Cabinet Office and the Treasury.

She's been around and, according to her, the answer to Nick's question is that ministers should bring their little policy ideas to their officials and let them, the officials, work out the details, she just hates it when ministers think they know how to achieve their objectives, that never works.

Rt Hon Iain Duncan Smith MP, Secretary of State for Work and Pensions, played it by the Lomax book and took his Universal Credit idea to his officials and let them work out the details. It's not a bad idea, Universal Credit. And what horse designed by a committee did his officials come up with?

Let Steve Dover tell you himself, otherwise you won't believe it. Mr Dover is director of major programmes at DWP and he is quoted in the Guardian today as saying:
The starting point, I said to our telephony collaboration teams based in Newcastle, was just think of a contact centre, but it has got no people in it and think of an operating model that has got no back office, and start from there.
Universal Credit will be claimed over the web, and only over the web, and it will be paid over the web, and only over the web – "New dole system is 'digital by default', like it or not", as they put it in ElReg.

Never mind the fact that something between nine and ten million people in this country have never used the web, the Cabinet Office want all public services to be delivered over the web, and only over the web, even if the nine or ten million people who have never used the web are the nine or ten million people most likely to need Universal Credit and other benefits.

Universal Credit will be introduced in October 2013, says to Mr Dover. It's the way he tells them.

Universal Credit, the Whitehall computer game in which real money is used to provide imaginary services to a virtual public

There was Nick Robinson the other day, on BBC Radio 4's Decision Time, asking how policy is made by ministers and their officials. And there was Rachel Lomax, telling him.

Ms Lomax was Deputy Governor of the Bank of England from 2003 to 2008. The poor regulation and ultimate collapse of the UK banking system was nothing to do with her. With immaculate timing, she picked up a non-executive directorship of HSBC on 1 December 2008 and another one subsequently at BAA, the airport operator that cancels half its flights when three inches of snow fall.

Saturday 4 February 2012

John Vine report delayed

Hat tip: Anonymous

Home Office Publications:

Report by the independent chief inspector of the UK Border Agency - WMS

This written ministerial stement (sic) was laid in the House of Commons on 31 January 2012 by Theresa May, and in the House of Lords by Lord Henley.

Secretary of State for the Home Department (Theresa May): Following the resignation of Brodie Clark, a senior UK Border Agency official, last November, I asked John Vine, the independent chief inspector of the UK Border Agency, to carry out an independent investigation into border checks conducted by the UK Border Agency. Mr Vine has asked for more time to complete his investigation. Once I have received his final report I will update the House after constituency recess on both the findings of the report and on the action the government will take.

Tuesday, 31 January 2012

John Vine report delayed

Hat tip: Anonymous

Home Office Publications:

Report by the independent chief inspector of the UK Border Agency - WMS

This written ministerial stement (sic) was laid in the House of Commons on 31 January 2012 by Theresa May, and in the House of Lords by Lord Henley.

Secretary of State for the Home Department (Theresa May): Following the resignation of Brodie Clark, a senior UK Border Agency official, last November, I asked John Vine, the independent chief inspector of the UK Border Agency, to carry out an independent investigation into border checks conducted by the UK Border Agency. Mr Vine has asked for more time to complete his investigation. Once I have received his final report I will update the House after constituency recess on both the findings of the report and on the action the government will take.

Tuesday, 31 January 2012