Wednesday, 3 October 2012

Skyscape, Whitehall have no excuse, the contracts must be unwound

... irresponsible, unwise, imprudent, disgraceful ...
indefensible ...
misfeasance in public office ...

5 questions were posed to the G-Cloud team and the Government Digital Service (GDS). These questions concern Skyscape Cloud Services Ltd.

Skyscape is a new company with just £1,000 of paid up share capital and just one director, who also happens to be the only shareholder.

[Skyscape has subsequently changed its name to UKCloud: "London – August 1, 2016 – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave assured cloud services company, has today renamed and relaunched as UKCloud Ltd (www.ukcloud.com), to reinforce the company’s exclusive focus on supporting the UK public sector in the digital transformation of services".]

You can't get much smaller than Skyscape and yet the company's wares are listed on the G-Cloud on-line shop, CloudStore. You can't get much smaller, and yet GDS have contracted with Skyscape to host GOV.UK, the new central government website. And HMRC have contracted with this one-man company to store the data currently held at local HMRC offices.

All the normal rules are broken by these baffling decisions. National assets are being entrusted to the care of what looks like a tiny, new company. Thus the five questions.

GDS have posted the questions in full on their blog but not answered them yet.

The G-Cloud team have posted an edited version of the questions on their blog and Eleanor Stewart has kindly answered three of them.

Her first answer contains an important lesson for central and local government. They cannot assume just because a company is listed on CloudStore that it is up to the job, it's up to them to satisfy themselves as to the company's strengths:
... as with everything on the G-Cloud framework the customer can determine whether they are happy with any associated risk at the point of selection
Her third answer provides another lesson. Cloud computing is commonly touted as offering all the flexibility that old-fashioned IT lacks. Ms Stewart makes it clear that there are limits to this flexibility:
Your description is a very reduced version of how some quite complex technology works ... technically correct but missing out any subtlety about the processes involved in each action. Cloud Services do indeed allow the movement of data between servers more easily than other technologies ... it can be diverted and moved anywhere within the grid (or cloud), safely and securely as long as the integrity of the data, it’s security and the processes involved are maintained.
Cloud computing is beginning to look a little less magic than is sometimes suggested by its advocates. No surprise there, we could all have guessed that but what we want to know in this case is what GDS are doing hosting GOV.UK on the servers of a tiny new company and what HMRC are up to relying on Skyscape for the safe storage of local offices' data and reliable acces to it.

Ms Stewart's second answer disappoints. We are none the wiser after reading it than before:
To purchase from G-Cloud GDS and HMRC have gone through a detailed selection process looking their requirements and the options available to them and have concluded that the Skyscape services will best met their needs and that of UK citizens.
The unbusinesslike decisions of the G-Cloud team to list Skyscape on CloudStore and of GDS and HMRC to contract with the company continue to look irresponsible, unwise, imprudent, disgraceful and indefensible. They look like misfeasance in public office.

Skyscape, Whitehall have no excuse, the contracts must be unwound

... irresponsible, unwise, imprudent, disgraceful ...
indefensible ...
misfeasance in public office ...

5 questions were posed to the G-Cloud team and the Government Digital Service (GDS). These questions concern Skyscape Cloud Services Ltd.

Skyscape is a new company with just £1,000 of paid up share capital and just one director, who also happens to be the only shareholder.

[Skyscape has subsequently changed its name to UKCloud: "London – August 1, 2016 – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave assured cloud services company, has today renamed and relaunched as UKCloud Ltd (www.ukcloud.com), to reinforce the company’s exclusive focus on supporting the UK public sector in the digital transformation of services".]

You can't get much smaller than Skyscape and yet the company's wares are listed on the G-Cloud on-line shop, CloudStore. You can't get much smaller, and yet GDS have contracted with Skyscape to host GOV.UK, the new central government website. And HMRC have contracted with this one-man company to store the data currently held at local HMRC offices.

All the normal rules are broken by these baffling decisions. National assets are being entrusted to the care of what looks like a tiny, new company. Thus the five questions.

Monday, 1 October 2012

What are GDS doing while DWP wait for an identity assurance service they can use for Universal Credit?

OIX provides a means of engaging with partners to structure alpha projects that experiment with solutions to real-world problems. These projects will morph and scale into production solutions ...
No?

Me neither.

The wordage above was assembled by Don Thibeau, the Chairman and At-large Director of OIX.

You may not remember, but you've read about OIX here on DMossEsq before. When the Government Digital Service (GDS) had their boondoggle to the White House, they rounded it off with a visit to the Open Identity Exchange.

You may have wondered at the time what OIX is. Well now you know, thanks to its At-large Director.

The GDS visit went off so well that the Cabinet Office joined OIX. An OIX Working Group was set up, devoted to the UK's identity assurance programme. And that was the occasion for Mr Thibeau's battle with natural language, Easier done than said: The challenge of third-party digital identity credentials:
How does HMG's Cabinet Office in the context of an working group encourage what they say they want, or prevent what they don’t we want, from occurring?
Good question. Mr Thibeau should take his ideas to the top. History could be made when he tells Francis Maude face to face that:
Instead of dealing with the technologically straightforward problem of the provenance of personal data and identifiers, the identity community has tried to re-architect the very way that parties transact. We've tied technical capabilities into intractable legal knots. When most business today involves bilateral arrangements, and it’s common for the RP to be the IdP, the OIX UK IDAP Working Group will take a very radical step to move to multilateral schemes and trust frameworks that embrace both legacy business models and new requirements.
That will put the carping of the legacy trolls at DWP into its proper context.

OK, GDS said it was in charge of identity assurance. And OK, GDS said that it aimed to announce which companies would be the UK's identity providers (IdPs) by the end of September. Yesterday. Which it didn't. And OK, so DWP are waiting for the Identity Assurance Programme (IDAP) to function so that they can get their technologically straightforward Universal Credit system up and running.

But you can't rush these things. Here in the real-world, it takes time for partners to engage, to experiment and to structure an alpha project before it can morph or scale into a tractable production solution operating within a multilateral trust framework, and DWP will just have to wait.

What are GDS doing while DWP wait for an identity assurance service they can use for Universal Credit?

OIX provides a means of engaging with partners to structure alpha projects that experiment with solutions to real-world problems. These projects will morph and scale into production solutions ...
No?

Me neither.

The wordage above was assembled by Don Thibeau, the Chairman and At-large Director of OIX.

Cloud computing and the Gadarene lemmings of Whitehall

It happens sometimes. You sit down to write a post and find you've already written it. In this case three months ago, HMG's cloud computing strategy – there isn't one.

In brief, Chris Chant identified 23 problems with Government IT and claimed that the solution is cloud computing and agile software engineering methods. He never stated how these remedies would solve the 23 problems and neither has anyone else.

Another way of putting which is to say that there is no Whitehall IT strategy for cloud computing. They can't give any examples of how cloud computing will help. They have no reason for creating CloudStores and contracting with a one-man band to host GOV.UK and HMRC's local office records in the cloud. They're just doing it. Because everyone else is. Allegedly.

Allegedly. The qualification has to be added because DMossEsq asked a very senior partner of a major global firm of lawyers if his firm uses the cloud and, in the politest way, he tried not to look as though he was dealing with a lunatic.

It's a breach of confidence to hand over client documents to a third party, a third party who may be anywhere in the world. The message was that his firm prefers to keep control of its data. It prefers to stay in business. The two are linked.

If Whitehall stick all our records in the cloud, they lose control of them. They lose control of their IT costs (our IT costs), the computers, the location of the computers and the staff who operate them, and they lose control of the data stored and processed on them.

Can anyone remember why Whitehall want cloud computing? Why they don't want to use their own data centres? What the return is meant to be? Why they're taking the risk?

Why are they wasting their time and our money? Why are they so intent on losing control? Is government too difficult for them? Have they given up?

Is there any sense in which Whitehall's behaviour is in the public interest? Any sense in which it's businesslike, professional, responsible, logical or dignified?

No. None.

Whitehall are behaving like a herd of adolescent fashion-driven Gadarene lemmings.

Someone wants to say that Whitehall are wasting our money with impunity and that the state of public administration in the UK is disgraceful. Or has he already said that?

Cloud computing and the Gadarene lemmings of Whitehall

It happens sometimes. You sit down to write a post and find you've already written it. In this case three months ago, HMG's cloud computing strategy – there isn't one.

Sunday, 30 September 2012

30 September 2012, a big day – Dame Helen Ghosh and ex-Guardian man Mike Bracken

30 September 2012. It's a big day today. Dame Helen Ghosh's last day as permanent secretary at the Home Office. What will change when she's gone?
    • Will Sarah Rapson, chief executive at the Identity & Passport Service (IPS), be allowed to carry on over-charging us Brits for passports to the tune of £300 million a year?
    • IPS has never recovered from its failure under Sir David Normington and James Hall to implement government-issue ID cards. They suffered something like a corporate nervous breakdown. Isn't it time now at last for a new name and a re-launch?
    • Will Jackie Keane be able to carry on spending money like water on IABS, the Immigration and Asylum Biometric System?
    • Will assistant commissioner Mark Rowley at the National Policing Improvement Agency stop wasting money on mobile fingerprint equipment?
    • Will Rob Whiteman, chief executive of the UK Border Agency (UKBA), be able to maintain the high standards and success rates of that organisation?
    • Will Brian Moore's successor as chief executive of the UK Border Force ditto?
    • Isn't it time now to stop hosing money at CSC and VF Worldwide Holdings for their biometrics-based visa application work abroad?
    • Will IBM be allowed to stop bashing its head against the brick wall that is eBorders?
    • Is Alex Lahood (the Director of Identity Management, no less, at UKBA, please see p.9) still testing biometrics in Croydon? If so, why?
    • Is Marek Rejman-Greene still Senior Biometrics Advisor at the Home Office Scientific Development Branch? Ditto.
    These are just some of the questions for Dame Helen's successor to ponder.

    Today is also the last day for the Government Digital Service (GDS) to announce the approved suppliers of the UK's much-touted Identity Assurance Service (IAS). It really is a big day.
    • Will GDS meet the deadline? (Six hours to go ...)
    • Will they dare appoint Google and Facebook as "identity providers" to the UK?
    • If not, will the NSTIC folk in the US cross them off the Christmas card list?
    • Will Martha Lane Fox ditto?
    • When Universal Credit fails, will DWP get the blame or GDS?
    • Will the Department for Business Innovation and Skills stop pretending to want midata?
    • If ex-Guardian man Mike Bracken (executive director of government digital services and senior responsible officer owner for the identity assurance programme) can't make Estonia come to the UK, will he go there?
    • Will GDS's dream of inserting GOV.UK into our national payment systems come true? If so, how many weeks before we are reduced to a barter economy? Two? Or one?
    • Will GOV.UK replace the Government Gateway?
    • Will GDS's IAS succeed where James Hall's ID cards failed?
    • Can GOV.UK operate successfully on a cloud service operated by Skyscape, the one-man company?
    These are just some of the questions that probably won't be answered tomorrow.

    30 September 2012, a big day – Dame Helen Ghosh and ex-Guardian man Mike Bracken

    30 September 2012. It's a big day today. Dame Helen Ghosh's last day as permanent secretary at the Home Office. What will change when she's gone?

    G-Cloud, GDS, HMRC, Skyscape and the USA PATRIOT Act

    At the Office 365 launch, Gordon Frazer, managing director of Microsoft UK,
    gave the first admission that cloud data
    — regardless of where it is in the world —
    is not protected against the USA PATRIOT Act.

    [Skyscape has subsequently changed its name to UKCloud: "London – August 1, 2016 – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave assured cloud services company, has today renamed and relaunched as UKCloud Ltd (www.ukcloud.com), to reinforce the company’s exclusive focus on supporting the UK public sector in the digital transformation of services".]

    ----------  o  O  o  ----------

    G-Cloud
    Whitehall's G-Cloud team have taken the baffling decision to include Skyscape Cloud Services Ltd in its Cloudstore.

    Cloudstore is an on-line shop the team have set up to display the wares of approved suppliers and from which government departments are supposed to be able to buy with confidence.

    That confidence must be limited in the case of Skyscape which has no track record in business, is so young a company that it has yet to file any accounts and has only one director, who is also the only shareholder.

    What are the G-Cloud approval procedures? Is it possible to fail them?

    HMRC
    HMRC have taken the baffling decision to stop storing data in their local offices and store it instead in the cloud with Skyscape. What data? PAYE and NI payments? VAT payments? Personal tax returns? Company tax returns? That's the kind of thing HMRC deal with.

    In the name of efficiency and greenness, HMRC think it is wise to lose control of their data – more properly, our data – and hand it over to a company owned and directed by just one man?

    GDS
    The Government Digital Service (GDS) have taken the baffling decision to host GOV.UK on Skyscape's servers.

    GDS are the people whose job it is to make all public services digital by default.

    They don't have a lot of successes to their name. They're meant to have approved the suppliers of identity assurance services by now. Today's the deadline and they still haven't got round to it. As a result, DWP's Universal Credit scheme, among others, is left twisting in the wind, unable to proceed for lack of the necessary identity assurance.

    But they have produced GOV.UK. It's still in testing, but at least there's something to show for their work. You'd think they'd look after it. But no, they're entrusting its care to a one-man business, Skyscape.

    GOV.UK is only meant to replace every single central government website + Directgov + Businesslink + (this is a guess) the Government Gateway. But what the heck, let's stick it in the cloud, that's the modern way, that's where everything's heading, in a handcart ...

    We're not just talking here about the businesslike behaviour of Whitehall, its responsible attitude and its grasp of reality. We're nibbling at Constitutional questions, including questions of sovereignty.

    Skyscape
    On their website, Skyscape say:
    SOVEREIGNTY

    Skyscape is a UK registered company owned exclusively by UK domiciled shareholders. All our secure operational centers and data centres for UK Public Sector clients are sited within the UK in highly secure IL6 data centres. A significant competitive differentiator is our focus on the integrity of our client’s data, including protection from potential access by overseas legislation including the US Patriot Act.
    Let's sweep up some of the small stuff first:
    • Skyscape only has one shareholder, so what's all this about "UK domiciled shareholders" plural?
    • Are Skyscape promising never to have any non-dom shareholders?
    • Why can't they spell "centres" the same way twice in a single sentence?
    • How secure are their data centres given that their "partner" ARK Continuity publishes a map of how to get to one of them on their website?
    • Is a "focus on the integrity of our client’s data" a "significant competitive differentiator"? Don't other cloud service suppliers focus on exactly the same thing?
    • And what do they mean by "integrity"?
    Now the big one.

    The USA PATRIOT Act 2001
    "USA PATRIOT" is an acronym standing for Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism. The Act was passed in the aftermath of 9/11.

    It's a long document and DMossEsq hasn't read it. Bits of it, but not all of it. Mayer Brown have. Mayer Brown are a US firm of lawyers and in their paper The USA Patriot Act and the Privacy of Data Stored in the Cloud they say:
    European consumers have expressed concern that the USA Patriot Act ... will afford the US government undue and unfettered access to their data if they choose to store it on the cloud servers of US providers (e.g., Microsoft or IBM) ...

    Two ... mechanisms that US law enforcement could use to access data in the cloud that warrant discussion are FISA [Foreign Intelligence Security Act] Orders and National Security Letters [NSLs] ...

    FISA Orders, particularly as expanded under Section 215 of the Patriot Act, have given rise to privacy concerns for several reasons. First, such orders may be granted ex parte, meaning with only the FBI presenting evidence to the court. Second, Section 215 includes a “gag” provision that prohibits the party that receives a FISA Order from disclosing that fact. This typically would prevent a cloud service provider from informing its customers that the service provider had shared their data with the FBI in response to a FISA Order ...

    ... the FBI may issue NSLs on its own initiative, without the authorization of any court. (This was true even before the Patriot Act.) Nothing in the Patriot Act provides for any judicial review of the FBI’s decision to issue an NSL. Second, the NSL statutes impose a gag requirement on persons receiving an NSL. In addition, the Attorney General Guidelines and various information sharing agreements require the FBI to share NSL information with other federal agencies and the US intelligence community ...

    ... any corporation based in the United States will be subject to US jurisdiction and, thus, can be subject to FISA Orders, NSLs, search warrants, or grand jury subpoenas. The same is generally true for a non-US corporation that has a location in the United States or that conducts continuous and systematic business in the United States ...

    ... an entity that is subject to US jurisdiction must produce not only materials located within the United States, but any data or materials it maintains in its branches or offices anywhere in the world. The entity even may be required to produce data stored at a non-US subsidiary ...

    ... US law enforcement authorities may serve FISA Orders, NSLs, warrants or subpoenas on any cloud service provider that is US based, has a US office, or conducts systematic or continuous US business—even if the data is stored outside the United States ...

    ... US law enforcement authorities may serve FISA Orders, NSLs, warrants or subpoenas on any cloud service customer that is US based, has a US branch, or conducts systematic or continuous US business—even if the data is stored outside the United States ...
    You get the message.

    In case you don't, Microsoft say the same thing more briefly, Microsoft admits Patriot Act can access EU-based cloud data:
    At the Office 365 launch, Gordon Frazer, managing director of Microsoft UK, gave the first admission that cloud data — regardless of where it is in the world — is not protected against the USA PATRIOT Act.
    So do Google, Web freedom faces greatest threat ever, warns Google's Sergey Brin:
    Brin acknowledged that some people were anxious about the amount of their data that was now in the reach of US authorities because it sits on Google's servers. He said the company was periodically forced to hand over data and sometimes prevented by legal restrictions from even notifying users that it had done so.
    Microsoft and Google are both themselves suppliers of cloud services. They're being straight with the public.

    Skyscape can tell us till they're blue in the face that its one and only shareholder is domiciled in the UK. But as long as the company is somehow linked up in its mysterious partnership with QinetiQ, Cisco, VMware and EMC the claim to offer "protection from potential access by overseas legislation including the US Patriot Act" is arguably false.

    Whitehall has a duty to keep control of the data we entrust to its custody. Sticking our data in the cloud is a breach of that duty.

    If Whitehall, GDS, HMRC and/or the British public are relying on that claim of Skyscape's, they/we may be sadly mistaken.

    ----------

    Cribsheet
    What? Even QinetiQ? The dear old true blue DERA as was?

    Yes, even QinetiQ, because of its "conduct of a systematic and continuous US business", viz. QinetiQ North America, 7918 Jones Branch Drive, McLean, VA 20165, Tel: 703-652-9595, www.QinetiQ-NA.com, contactus@qinetiq-na.com ...

    Added 10.1.13
    U.S. Spy Law Authorizes Mass Surveillance of European Citizens

    Added 13.2.13
    Yes, U.S. authorities can spy on EU cloud data. Here's how

    Added 16.3.13
    National Security Letters ruled unconstitutional

    G-Cloud, GDS, HMRC, Skyscape and the USA PATRIOT Act

    At the Office 365 launch, Gordon Frazer, managing director of Microsoft UK,
    gave the first admission that cloud data
    — regardless of where it is in the world —
    is not protected against the USA PATRIOT Act.

    [Skyscape has subsequently changed its name to UKCloud: "London – August 1, 2016 – Skyscape Cloud Services Limited, the easy to adopt, easy to use and easy to leave assured cloud services company, has today renamed and relaunched as UKCloud Ltd (www.ukcloud.com), to reinforce the company’s exclusive focus on supporting the UK public sector in the digital transformation of services".]

    ----------  o  O  o  ----------

    G-Cloud
    Whitehall's G-Cloud team have taken the baffling decision to include Skyscape Cloud Services Ltd in its Cloudstore.

    Cloudstore is an on-line shop the team have set up to display the wares of approved suppliers and from which government departments are supposed to be able to buy with confidence.

    That confidence must be limited in the case of Skyscape which has no track record in business, is so young a company that it has yet to file any accounts and has only one director, who is also the only shareholder.

    What are the G-Cloud approval procedures? Is it possible to fail them?