Monday 3 September 2012

midata, the loneliest initiative in Whitehall – 8


BIS's midata initiative raises two questions for you.

Would you trust a complete stranger to store all your personal data?
And would you trust a lot of other complete strangers
(BIS's currently non-existent applications developers)
to process that data?

You might. If you're mad.

--- o O o ---

Coverage in the media of the Department for Business Innovation and Skills's lonely midata initiative remains scant.

The BBC reported on 22 August 2012, in 'Midata project plan for compulsory customer data', that ...
Consumer Minister Norman Lamb said: "It's clear to me that giving consumers the right to access their own transaction data promises huge opportunities for both consumers themselves and UK businesses."
... without pausing to ask how it's clear to Norman Lamb when it isn't clear to anyone else.

On 23 August 2012 ComputerWorldUK published 'Government threatens legal action against midata laggards'. Clearly the days of midata being a friendly voluntary initiative are long gone.

Retail Gazette carried an odd article on 30 August 2012, 'Why are retailers so afraid of Midata?' – odd, because there's no evidence that retailers are afraid of midata. Why would they be?

And then there's this week's Economist, 'Shameless self-promotion – Britain wants to lead the world in exploiting consumer data':
Britain is already “streets ahead” of most countries in liberating consumer data, says Liz Brandt of Ctrl-Shift, a marketing consultancy ...
Ctrl-Shift? Ring a bell? It should, please see 'The case for midata – the answer is a mooncalf'. Someone has posted a comment on the Economist website advising the magazine and its readers who Ctrl-Shift are:
The point of quoting Ctrl-Shift here is presumably to introduce an element of independent objectivity.

Ctrl-Shift Ltd was incorporated on 26 January 2009, according to Companies House. Alan Mitchell was appointed a Director on 13 May 2009 and William Heath on 16 July 2010. Mr Heath's appointment was terminated on 10 May 2012.

Mydex Ltd was incorporated on 18 February 2008 according to Companies House. Alan Mitchell is Head of Strategy and William Heath is Chairman, according to the Mydex website.

In their report The new personal data landscape Ctrl-Shift discuss the Personal Data Stores (PDSs) that would be needed for midata and recommend the PDS supplier Mydex.

In their 3 November 2011 press release about midata, the Department for Business Innovation and Skills (BIS) list the 19 commercial organisations that have agreed to collaborate with them on midata. The list includes Mydex.

At the 9 August 2012 open forum on midata held by BIS, Kirstin Green, a Deputy Director at BIS, said that William Heath (ex of Ctrl-Shift and still Chairman of Mydex) is on the BIS Strategy Board for midata.

In this case, no element of independence has been introduced. The Economist find themselves effectively quoting midata saying that midata is a Good Thing.
The fact that William Heath is on the midata strategy board is news but nothing else is, not for long-time DMossEsq readers.

In their 3 November 2011 press release, BIS listed 19 commercial organisations who had signed up to midata. No-one else has signed up since to this lonely initiative, even after the government threats of legal action reported by ComputerWorldUK.

Among those 19 was Mydex, Mr Heath's company, the company promoted by Ctrl-Shift, Mr Heath's ex-company, which is a paid consultant to BIS.

What readers may not know is that the Technology Strategy Board (TSB) have invested in a number of companies including Mydex, please see p.24 of their document, 'Ensuring trust in digital services'. Pump-priming, fine, funding R&D, government "picking winners", no problem with that.

The TSB organised an exhibition of the products of these R&D companies on 31 October 2011, just a few days before the BIS press release. The event is reported by ex-Guardian man Mike Bracken on the Cabinet Office's Government Digital Service blog, 'Establishing trust in digital services'. We attendees were treated at the same time to a number of talks given by GDS, including a talk by Francis Maude himself.

The subject of these talks was identity assurance or "IdA", as the Cabinet Office call it.

HMRC want to make all their services available on-line and preferably only on-line, said Joan Wood, Director, Online Service & Digital Development at HMRC. DWP want to make the Universal Credit system on-line only, said Steve Dover, DWP Corporate Director Universal Credit Business and IT Solutions.

But how can HMRC and DWP achieve that if they don't know who they're dealing with at the other end of the line? Where does the IdA come from? The same question could be asked of midata. And the same answer could be given – what IdA needs is for everyone in the UK to have a "Personal Data Inventory" (the BIS name for it) or "Personal Data Store" (everyone else's name for it).

Putting all public services on-line is the old Tony Blair/Cabinet Office/Gus O'Donnell/Ian Watmore Transformational Government/joined-up government plan. That plan collapsed years ago, partly because it depended on ID cards and the Home Office's misbegotten ID card scheme failed.

The Cabinet Office are trying to breathe new life into Transformational Government through the G-Cloud and GDS initiatives much discussed on DMossEsq and, it seems, through midata. We may not have ID cards but the idea is that we should have PDIs/PDSs instead, please see para.2.19, p.24 of BIS's midata 2012 review and consultation:
A ‘Personal Data Inventory’ has been proposed, with the aim of giving consumers clear information about the types of data which organisations hold about them. This work is still in development by the midata programme participants, but broadly the proposal is that to gain access to their Personal Data Inventory, the customer would have to log-in to a secure website where the Personal Data Inventory would contain a simple explanation of each category of data and if, and how, the data can be accessed by the consumer. The Personal Data Inventory is likely to contain data such as address and contact details, existing tariffs/contracts, payment methods, items purchased, when, value, amount spent per year, usage data.
The midata question was posed by Rory Cellan-Jones of the BBC, "why is the government getting involved?". Professor Shadbolt couldn't answer it. Not even Norman Lamb MP can answer it. Not so far. But do we perhaps see an answer now – midata is the ID cards scheme resurrected? That might explain why BIS want to take powers to implement a scheme whose stated benefits are some of them footling and others no more than wishful thinking, neither of which provides a sound basis on which to invest public money.

Take a look at BIS's 'A midata future: 10 ways it could shape your choices', particularly at example #2, Getting a new job:
midata' could allow individuals to have access to information held about them by various organisations. When getting a new job, an individual could use verification programmes to send necessary proofs to a new employer. For example, instead of making copies and going to the post office, a new employee could get their driving licence, educational qualifications, CRB check and personal identity all by ticking a set of boxes and clicking 'send'.

This would save money for employers who won't have to deal with lengthy and expensive hiring processes.
"Establishing trust in digital services" is the Cabinet Office's apt name for the problem. And midata is not the solution.

Would you trust a complete stranger (Mydex, or whoever) to store all your personal data?

And would you trust a lot of other complete strangers (BIS's currently non-existent applications developers) to process that data?

You might. If you're mad. The rest of us will "make copies and go to the post office" and any sensible employer will retain his or her "expensive hiring processes" – otherwise they won't have a clue who they've just hired.

midata, the loneliest initiative in Whitehall – 8


BIS's midata initiative raises two questions for you.

Would you trust a complete stranger to store all your personal data?
And would you trust a lot of other complete strangers
(BIS's currently non-existent applications developers)
to process that data?

You might. If you're mad.

--- o O o ---

Coverage in the media of the Department for Business Innovation and Skills's lonely midata initiative remains scant.

The BBC reported on 22 August 2012, in 'Midata project plan for compulsory customer data', that ...
Consumer Minister Norman Lamb said: "It's clear to me that giving consumers the right to access their own transaction data promises huge opportunities for both consumers themselves and UK businesses."
... without pausing to ask how it's clear to Norman Lamb when it isn't clear to anyone else.

Sunday 2 September 2012

midata, the loneliest initiative in Whitehall – 7


... why is the government getting involved in midata,
an initiative which can't deliver any of its stated aims
but which will expose everyone to identity theft?

It's up to the department for Business Innovation and Skills (BIS)
to answer that question.

There are two more open forums left in the BIS midata consultation programme
Just email midata@bis.gsi.gov.uk to attend
1 Victoria Street London SW1H 0ET

Let's get an answer


On 3 November 2011, when the Department for Business Innovation and Skills (BIS) issued their midata press release, the BBC's technology correspondent Rory Cellan-Jones interviewed Professor Nigel Shadbolt.

Professor Shadbolt is an expert in artificial intelligence. He and his colleague at the University of Southampton, Professor Sir Tim Berners-Lee, are co-directors of the Open Data Institute (ODI) ...
... established by the UK Government to innovate, exploit and research Open Data opportunities ...

The new Institute is one of a number of measures that the Government announced ... as part of a larger initiative to boost UK economic growth.
Professor Shadbolt is also chair of the midata programme, related to the ODI, but different.

Mr Cellan-Jones has been around the block a few times and he cut straight to the chase:
Two questions spring to mind - what's the catch for consumers and why is the government getting involved?
He poses that question to Professor Shadbolt at 2'15" in the televised BBC interview and the answer given, with his midata hat on, is that the government wants to encourage the development of an environment in which data is shared.

But the private sector already releases transaction data back to consumers. It doesn't obviously need any more encouragement or legislation.

Entrepreneurs can already develop applications which process that data if they want to. At the start, midata was supposed to be a voluntary scheme. Now BIS have gone beyond trying to "encourage the development of an environment in which data is shared" and moved on to legislation. Why? There's no reason to believe that BIS can create a market in personal data transactions after legislation is introduced any more than they have done in the 400 years of their existence so far.

BIS give no reason to believe that this legislation would expand the economy.

They initially offered consumers control over their personal transaction data, in addition to access to it, but that was a false prospectus and BIS have now had to renege on that offer. Consumers will have no more control over their data after BIS have taken their midata order-making powers than before.

And the benefits of a midata future pictured by BIS seem peculiarly footling. Example #1 of the future offered by midata concerns, of all things, warranties. midata could provide us with a "contracts and warranties dashboard".

For goodness sake, we can already monitor the warranties we have bought with our washing machines if we want to. Do we really need legislation to make that easier? If we don't monitor these warranties now, why would we monitor them any more after BIS have involved themselves?

midata really is lonely. It has no economic argument to support it. It is unaccompanied by any cogent benefits to consumers or the economy. Private sector suppliers and their customers/clients have got on perfectly well without midata for the past 5,000 years. Government ministers can't explain why they are wedded to midata and neither can their officials.

BIS aren't stupid. They know just as well as the rest of us that they haven't answered Mr Cellan-Jones's question, why the government is getting involved. It can't just be to help us monitor our warranties.

We're none the wiser. All we know is that BIS are sufficiently motivated to enact legislation to make midata a reality while being completely incapable of saying why. What really impels BIS in this case?

When, as here, there is a gap between what the government is doing and what it says the temptation is to fill it with all sorts of conspiracy theories.

Let's give ourselves a limit of 13 paragraphs to see what kind of a conspiracy theory we can cook up.

Faced with making a decision, we all have problems. We're no good at getting utilitarian choices right. So says Norman Lamb, minister responsible for midata, in his Foreword to the midata 2012 review and consultation (p.8):
Technology has allowed businesses to understand their customers’ needs and buying patterns to an unprecedented degree. At the moment consumers are at a disadvantage because the vast majority of them do not have the ability to use that same data to help their own decisions. The midata programme aims to redress this imbalance.
If midata ever comes to pass, everyone will have a Personal Data Inventory (PDI) which includes all our transaction data, please see the consultation document, para.2.19, p.24:

A ‘Personal Data Inventory’ has been proposed, with the aim of giving consumers clear information about the types of data which organisations hold about them. This work is still in development by the midata programme participants, but broadly the proposal is that to gain access to their Personal Data Inventory, the customer would have to log-in to a secure website where the Personal Data Inventory would contain a simple explanation of each category of data and if, and how, the data can be accessed by the consumer. The Personal Data Inventory is likely to contain data such as address and contact details, existing tariffs/contracts, payment methods, items purchased, when, value, amount spent per year, usage data.
And thanks to BIS we will have the benefit of a thriving applications industry which processes the data in the PDI to make the right decisions for us.

All that's needed, it seems, is the data. And a wise application. That's all that's missing when we currently try to choose. Only supply the data, and a computer application can make the right decision. Notice what happens here. The pathetically irrational human being in between is cancelled out of the equation.

This imaginary world in which electronic Mary Poppinses run our lives for us is coherent with the picture BIS provide of a midata future in which, for example, an application decides whether we should go out one evening or not, please see A midata future: 10 ways it could shape your choices, example #10, Going out:

So where your favourite restaurant has deals or offers, you could be alerted in advance to take advantage and make a booking. Combined with other services, the programme could also indicate where you could save money or improve your health by eating elsewhere, drinking less or going out less.
Has BIS been infiltrated by mad scientists who believe in the perfectability of human beings by computer? If so, which mad scientists?

You may suspect Professor Shadbolt in the library, with his eerie and recondite expertise in artificial intelligence. Perhaps he is the manipulative genius plotting to bring about a worldwide nightmare utilitarian tyranny?

There is no evidence of that. If anything, Professor Sir Tim Berners-Lee, inventor of the World Wide Web,
is more likely to be the guilty party. Here he is, being quoted by the Guardian in their Battle for the Internet debate:
... individual users were not yet being allowed to exploit all the information relating to them to make their lives easier. Armed with the information that social networks and other web giants hold about us, he said, computers will be able to "help me run my life, to guess what I need next, to guess what I should read in the morning, because it will know not only what's happening out there but also what I've read already, and also what my mood is, and who I'm meeting later on".
A mooncalf may believe that twaddle but, unless they've gone completely mad, BIS won't.

Conspiracy theory over, obviously we can forget the mad scientists and the subjugation of the human race worldwide. But we have come up with something. The PDI. BIS seem to recommend that we should all have a PDI, stored somewhere on the web – in the cloud – and containing all our transaction data. And they seem to recommend that third party computer applications should be given access to that data to help us to make the best decisions for ourselves.

This is strange coming from the UK government, or any other reputable body.

Identity theft is a major problem on the web. CIFAS, the Home Office, Financial Fraud Action UK, the UK Cards Association, Equifax, Experian, the Royal Mail, Callcredit, HM Revenue & Customs, DVLA, the Identity & Passport Service, the Serious Organised Crime Agency, the Metropolitan Police, the City of London Police, the Scotish Business Crime Centre, the Financial Services Authority, the British Bankers' Association, BSIA and NFA have all come together to form IdentityTheft.org.uk to make people more aware of the problems of identity theft and to help them to avoid it.

And yet here's BIS suggesting that we should collect our transaction data together in one place, store it with one set of complete strangers in a PDI somewhere on the web and then let another set of complete strangers access it – exactly the opposite of what IdentityTheft.org.uk recommend.

Once again, with feeling, and Rory Cellan-Jones, why is the government getting involved in midata, an initiative which can't deliver any of its stated aims but which will expose everyone to identity theft?

It's up to BIS to answer that question. There are two more open forums left in their midata consultation, on 4 and 6 September 2012. Just email midata@bis.gsi.gov.uk to attend. Let's get an answer at last to Mr Cellan-Jones's question.

midata, the loneliest initiative in Whitehall – 7


... why is the government getting involved in midata,
an initiative which can't deliver any of its stated aims
but which will expose everyone to identity theft?

It's up to the department for Business Innovation and Skills (BIS)
to answer that question.

There are two more open forums left in the BIS midata consultation programme
Just email midata@bis.gsi.gov.uk to attend
1 Victoria Street London SW1H 0ET

Let's get an answer


On 3 November 2011, when the Department for Business Innovation and Skills (BIS) issued their midata press release, the BBC's technology correspondent Rory Cellan-Jones interviewed Professor Nigel Shadbolt.

Professor Shadbolt is an expert in artificial intelligence. He and his colleague at the University of Southampton, Professor Sir Tim Berners-Lee, are co-directors of the Open Data Institute (ODI) ...
... established by the UK Government to innovate, exploit and research Open Data opportunities ...

The new Institute is one of a number of measures that the Government announced ... as part of a larger initiative to boost UK economic growth.
Professor Shadbolt is also chair of the midata programme, related to the ODI, but different.

Mr Cellan-Jones has been around the block a few times and he cut straight to the chase:
Two questions spring to mind - what's the catch for consumers and why is the government getting involved?

Thursday 30 August 2012

midata, the loneliest initiative in Whitehall – 6

On 3 November 2011, the department of Business Innovation and Skills (BIS) issued a press release about midata, their "exciting" plan to empower people and make the economy grow.

On or about 26 July 2012 BIS and the Cabinet Office's Behavioural Insights Team jointly issued their midata 2012 review and consultation.

Question – in the intervening 266 days, what did BIS make?

Answer – progress.

How do we know?

Because they tell us. Norman Lamb, the minister responsible, tells us on p.8 of the review that:
I am pleased to be publishing an update on progress on midata and consulting on proposals to provide it with a statutory underpinning.
Only two paragraphs later, there's been more progress:
Under Professor Shadbolt’s Chairmanship progress has been made, with businesses, consumer groups, regulators and Government agreeing core principles about data release, commissioning research into customer attitudes and beginning work on important questions about privacy and security.
It's all go. By p.11:
Progress has been made on establishing a vision and principles. We understand better the current consumer and business perceptions and the need for safeguards when consumers use their data. And we have started to see data made available.
BIS are really quite insistent, p.27:
As this review shows, there has been progress in moving midata from a concept towards reality.
It's clearly been a hectic 266 days, in some ways, for BIS and Professor Shadbolt. What with establishing the vision. And the principles.

They've had to chat with all those businesses and consumer groups and regulators and government departments. And they've had to commission research. Exhausting.

The discovery of the need for safeguards for people's privacy, and the need for security, when you're shunting personal data around must have come as a shock.

It is inevitable in this maelstrom that a few wheels fall off the initial vision. midata was meant to give us control over our own data, as well as access to it, but now control has been droppedmidata was going to be a voluntary scheme but now, perhaps at the suggestion of the Behavioural Insights Team, the idea is to legislate and make it compulsory.

The drafting of that legislation, and generally turning the midata concept into reality, will be a struggle. How will BIS force the banks, for example, to start issuing us all with statements? Professor Shadbolt may well have to hold more discussions and commission more research to crack that one.

And someone still has to come up with a reason to believe that midata would make the UK economy grow – despite all the progress already made, there's a lot of work still to be done.

Let's finish on a positive note with some incontrovertible progress made by the midata team.

Once we've all got all our transactions with every supplier we deal with safely stored in our "personal data inventory (PDI)", as BIS call it, we're supposed to be able to process the PDI in some beneficial way using applications which the market has failed so far to deliver but which, now somehow inspired by BIS, will at last appear.

What sort of applications? This question was posed to Kirstin Green at the 9 August 2012 open forum and the answer seemed a little extempore. The "midators" have obviously thought about the question since then and on 22 August 2012 the top story on the BIS news website was Next steps making midata a reality, which includes a link to A midata future: 10 ways it could shape your choices.

The reader will enjoy all the examples given, of how midata would offer otherwise unattainable benefits which empower the consumer and expand the economy. It is invidious to choose between them.

The first example of the midata future suggests that you could use your PDI to monitor the warranties on all the equipment in your house:
Instead of losing receipts and forgetting when guarantees expire, customers can use a ‘contracts and warranties dashboard’ to keep track of their purchases.
Hard to beat but somehow the tenth example is even more cogent – you can almost feel the economy expanding as you read it, this is why the state has to take order-making powers to promote midata. It's called "Going out" and it reads, in full, as follows:
midata service providers could use an individuals purchase data to look at which restaurants and bars that user like. Taking this data, they could offer you a unique service, alerting you to new or recommended restaurants that suit your taste and location.

So where your favourite restaurant has deals or offers, you could be alerted in advance to take advantage and make a booking. Combined with other services, the programme could also indicate where you could save money or improve your health by eating elsewhere, drinking less or going out less.

midata, the loneliest initiative in Whitehall – 6

On 3 November 2011, the department of Business Innovation and Skills (BIS) issued a press release about midata, their "exciting" plan to empower people and make the economy grow.

On or about 26 July 2012 BIS and the Cabinet Office's Behavioural Insights Team jointly issued their midata 2012 review and consultation.

Question – in the intervening 266 days, what did BIS make?

Wednesday 29 August 2012

midata, the loneliest initiative in Whitehall – 5

BIS have no communicable reason whatever
to support their contention that midata would expand the economy

Giving people access to their transaction data will cause the UK economy to grow. That is the logic behind midata according to the department of Business Innovation and Skills (BIS).

It may seem obvious to you that the argument is valid. If you're a mooncalf.

But it isn't obvious to David Miller.

David Miller is an economist at BIS. He attended the 9 August 2012 open forum on midata and was asked what reason there is to believe that accessing our transaction data would result in an expanded economy.

Properly brought up, he answered truthfully: "obviously there would be costs at first, setting up midata, and running costs thereafter, and the expected competition could have the effect of driving prices down but the general feeling is that in the end the economy would grow as a result". By how much? "It's very difficult if not impossible to say what the macroeconomic effect would be."

No notes were taken and Mr Miller's words here are paraphrased but the implication is clear – they're flying blind. BIS have no communicable reason whatever to support their contention that midata would expand the economy.

midata, the loneliest initiative in Whitehall – 5

BIS have no communicable reason whatever
to support their contention that midata would expand the economy

Giving people access to their transaction data will cause the UK economy to grow. That is the logic behind midata according to the department of Business Innovation and Skills (BIS).

It may seem obvious to you that the argument is valid. If you're a mooncalf.

But it isn't obvious to David Miller.

midata, the loneliest initiative in Whitehall – 4

In short, BIS want the power to force companies to do something
that they're already doing.

Some readers may by now have forgotten what the point is of midata. In their own words, with a view to empowering consumers and growing the economy, the Department of Business Innovation and Skills (BIS) say, in their midata consultation document (para.6, p.11):
... we are consulting on the possibility of taking an order making power. If utilised, this will compel suppliers of services and goods to provide to their customers, upon request, historic transaction data in a machine readable format.
The banks already provide us with "historic transaction data". We've had bank statements for as long as anyone can remember and they're already available on the web "in a machine readable format". The energy companies ditto. And the phone companies. And Amazon. And ...

Futile inanity
In short, BIS want the order-making power to force companies to do something that they're already doing.

They're holding a number of open forums as part of the midata consultation process. Anyone can go. It's easy. As BIS say, "... please email midata@bis.gsi.gov.uk to attend".

Anyone who can get along to the 4 and 6 September 2012 sessions may care to ask BIS what the difference is between midata and futile inanity.



Cribsheet – deregulation
By taking powers to make companies do something it may seem that midata increases the regulatory burden on UK business. Nothing could be further from the truth. As BIS tell us (para.4, p.11):
Increased data transparency and greater consumer choice will help promote innovation and competition and could also have a deregulatory effect. By giving people access to their data in a format which is machine readable it may be possible to avoid the need for some types of regulation, for example, specifying product characteristics.

midata, the loneliest initiative in Whitehall – 4

In short, BIS want the power to force companies to do something
that they're already doing.

Some readers may by now have forgotten what the point is of midata. In their own words, with a view to empowering consumers and growing the economy, the Department of Business Innovation and Skills (BIS) say, in their midata consultation document (para.6, p.11):
... we are consulting on the possibility of taking an order making power. If utilised, this will compel suppliers of services and goods to provide to their customers, upon request, historic transaction data in a machine readable format.
The banks already provide us with "historic transaction data". We've had bank statements for as long as anyone can remember and they're already available on the web "in a machine readable format". The energy companies ditto. And the phone companies. And Amazon. And ...