Tuesday, 15 May 2018

RIP IDA – "Reality bites"

No need to say it, it goes without saying, it should be obvious to all but,
just in case it isn't obvious to all,
IDA is dead.

IDA, now known as "GOV.UK Verify (RIP)",
is the Cabinet Office Identity Assurance programme.
And it's dead.

"If Verify is the answer, what was the question?"

The Law Commission: "Verify does not currently ensure that the person entering the information
is in fact the person he or she is purporting to be;
rather it focuses on verifying that the person exists" (para.6.67/p.119)

Finally.

At their annual jamboree, Sprint 18, on Thursday 10 May 2018 the Government Digital Service (GDS) finally signed the GOV.UK Verify (RIP) death certificate.

"Reality bites", said Nic Harrison, GDS's director of service design and assurance, "we are, frankly, just not going to get hundreds of new services being digitised in the next year to bring on Verify".

By 6 May 2018 there were just 17 on-line public services using GOV.UK Verify (RIP) whereas over 100 had once long ago been expected.

And just 2,237,857 GOV.UK Verify (RIP) accounts have been created since 13 October 2014. At that rate it will take until 28 July 2054 to create 25 million accounts, whereas GDS's target is 2020. Not feasible. 34 years late.

100? No, 17.

2020? No, 2054.

Meanwhile, the Government Gateway is already used to access 123 on-line public services, it already has over 50 million active accounts and it is already used over 400 million times a year.

GOV.UK Verify (RIP) has only been used 3.9 million times since 13 October 2014. The Government Gateway takes just 3½ days on average to achieve the same usage as GOV.UK Verify (RIP) in 1,300 days. Roughly, one Government Gateway day is a GOV.UK Verify (RIP) year.

There's a lot of reality to bite. And it has now well and truly bitten. GDS's job was to provide access to on-line public services. The problem had already been solved by the Government Gateway. Why spend six years trying to solve it again with GOV.UK Verify (RIP)?

There never was a good answer to that question.

And now GDS agree. GOV.UK Verify? RIP.

There is a rearguard action.

GDS now want GOV.UK Verify (RIP) to be taken up by the private sector.

But private sector interest so far is nil. There are no private sector on-line services using GOV.UK Verify (RIP). None.

We all of us use private sector services on-line. It's another problem that's already been solved. We don't need GOV.UK Verify (RIP). GDS's non-performing little cartel of "identity providers" offers us nothing.

And the reality is that that's what the rearguard action will come to. Nothing.

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Updated 3&4.6.18

At Sprint 18, 10 May 2018, while Kevin Cunnington delivered sweet nothings from the stage, in the wings Nic Harrison briefed journalists on the mortal effect of reality on GOV.UK Verify (RIP), please see above. Mr Cunnington is the director general of GDS, the Government Digital Service, and it is odd that he delegated this briefing rôle.

GDS wants to take 'hands off control' on digital identity, says Gov.uk Verify boss. That was Computer Weekly magazine. In the words of the UKAuthority.com website, GDS looks to private sector to boost Verify take-up. Or, as Government Computing put it, Brexit brake on Verify spurs GDS to woo private sector on digital identity.

What would "GDS taking its hands off control" mean? How could the private sector "boost" take-up? In what way would the private sector be "wooed"? And how can a brake be a spur?

Not long to wait for the answers, the Think.Digital conference on Understanding the ethos and ethics of identity in public services was coming up on 18 May 2018 and this time we were going to hear from the boss himself: "Speakers already confirmed include the GDS Director General Kevin Cunnington, who will be talking about the next phase of Gov Verify" ...

... except that it's all turning into a French farce, you never know who's going to come out of which door. In the event Mr Cunnington scratched so that once again, when the door opened, with DMossEsq in the audience, it was Nic "reality bites" Harrison who came out on stage.

GOV.UK Verify (RIP) will eliminate fraud, he said, and it will reduce operating costs. Also, GDS is transforming government from end to end step by step and privacy is the cornerstone of everything GDS does. And the Government Gateway will be closed by March 2019 implying, although Mr Harrison didn't make this obvious point, that HMG (Her Majesty's Government) won't be able to collect any tax thereafter. Reality has a bit more biting to do yet.

On the other hand, Mr Harrison did acknowledge for the first time that GOV.UK Verify (RIP) is not unique. Other identity assurance schemes around the world have taken six years to achieve 50% adoption so really we ought to look at GOV.UK Verify (RIP) as a very young system and your patience is called for. This is a first for GDS. Reality has at least nibbled. The pretence of exceptionalism has been dropped.

The completion rate (now "verification success rate") for GOV.UK Verify (RIP) is complicated. It is hard to explain. It stands at 40% or so, i.e. the failure rate is something like 60% but that's not really what it means, Mr Harrison said. You can have too much reality – this may be the prelude to removing the completion rate from GOV.UK Verify (RIP)'s dashboard on the GDS performance platform.

There was some perfunctory vapour about including level-of-assurance-1 self-certified, unverified identities in the statistics for GOV.UK Verify (RIP) – you can see why GDS lost the responsibility for government "data" – and everyone should use one and only one electronic identity and government standards and federated systems and the GOV.UK Verify (RIP) brand and stepping stones to an ecosystem and it all depends on the private sector ...

... but there was no explanation how this will work. The questions raised by Sprint 18 remain unanswered and GOV.UK Verify (RIP) remains dead.

Mr Harrison finished by saying that he looked forward to hearing what the next speaker, Don Thibeau, had to say. Then he sat down. Mr Thibeau got up to speak. Mr Harrison promptly left the building. It's the way he tells 'em.


Updated 4.6.18

Don Thibeau is the head of OIX, the Open Identity Exchange, GDS's business partner on GOV.UK Verify (RIP) and, according to him, speaking at the Think.Digital conference on Identity for government, OIX should lead the public-private partnership (PPP) between GDS and the private sector.

That's a bit confusing when you consider that no organisation has done more than OIX to explain the problems with GOV.UK Verify (RIP) and its inability to attract a single user in the private sector, please see here, here and here for example. And of course Mr Thibeau offered no explanation how this PPP would work.

In a whirlwind tour of the identity assurance world Mr Thibeau told us that:
  • The US have cancelled their GOV.UK Verify (RIP) lookalike system, connect.gov (a fact which DMossEsq readers have been apprised of for nearly two years now).
  • The nasty authoritarian Chinese are using identity assurance systems to keep the population under constant surveillance. They maintain social credit accounts for everyone and woe betide you if your balance/score goes into the red (Think tank wants GDS to take on creation of single Digital Government Account).
  • The nasty authoritarian Russians want access to the personal records of all passengers overflying the mother country (that hasn't been news for at least nine years now, everyone wants that data, please see question 7).
  • There is a queue of African states outside the doors of the World Bank all trying to raise loans to deploy identity assurance schemes to promote economic growth (any sign of that working?).
  • Open banking and PSD2 could be big (if they ever get started, we've been expecting them in the UK since 13 January 2018 and there's no sign yet).
  • Blockchain.
None of that explains how a GOV.UK Verify (RIP) PPP would work, we are no further forward, the ethos of identity in public services is decidedly other-worldly, reality has yet to bite and the ethics can get nasty – "aggressive data capitalism", Mr Thibeau called it, referring to governments just as much as Facebook and Google.

Make of it what you will, Mr Thibeau agreed to take questions at the end of his talk on one condition: "keep the microphone away from David Moss".


Updated 6.6.18

Two presentations at the Think.Digital conference on identity in public services were given by practitioners actually trying to get identity assurance schemes to work:
  • Adam Lewis is the Programme director, Citizen Identity & Personal Health Records at NHS Digital. The NHS (National Health Service) for some purposes ("Comparison" purposes) needs level of assurance 3 digital identities and GOV.UK Verify (RIP) only offers level of assurance 2. So for those purposes GOV.UK Verify (RIP) is no use to the NHS.

  • Stuart Young is the managing director of Etive Technologies, a company which has worked on identity assurance with Birmingham City Council, the Greater London Authority, the London Borough of Tower Hamlets, Hackney Council and GDS themselves, the Government Digital Service. Mr Young said that in his experience of identity assurance for local authorities:
    • GOV.UK Verify (RIP) has "failed most people".
    • Local authorities are better at identity proofing and validation verification (IPV) than banks.
That's what reality biting looks like, according to DMossEsq's contemporaneous notes of the conference.

GDS can ignore reality and advocate a public-private partnership all they like but the fact remains, according to Messrs Lewis and Young and others, that GOV.UK Verify (RIP) is useless to the NHS and to local authorities.

Level of assurance? Low
OIX have told us in the past that, with millions of people, GOV.UK Verify (RIP) has trouble reaching even level of assurance 2 (p.11). The problem is GOV.UK Verify (RIP)'s reliance on credit records. Millions of people don't have a comprehensive and up to date credit record and as a result the credit rating agencies can't help with IPV. These people exist. But they can't be added to GOV.UK Verify (RIP)'s population registers. From that point of view, they may as well not exist.

The US National Institute of Standards and Technology (NIST), by the way, consider that GOV.UK Verify (RIP) doesn't really offer level of assurance 2 – NIST reckon it only amounts to level of assurance 1, self-certification. Self-certification has its uses but there's no need to pay "identity providers" to populate GOV.UK Verify (RIP) with unverified identities ...

... and the Law Commission, of course, please see above, consider that GOV.UK Verify (RIP) fails to prove that the person on the end of the line is who they claim to be. After a while you have to ask yourself whether entirely on-line registration is feasible, reality may suggest that GDS are simply attempting the impossible.

Penetration? Limited
GDS used to publish statistics on GOV.UK Verify (RIP)'s account creation success rate. The rate hovered around the 70% mark, i.e. about 30% of the population could not be reached by GOV.UK Verify (RIP). GDS stipulated that GOV.UK Verify (RIP) would not go live until the account creation success rate had reached 90%. It never did, they stopped publishing the statistics and GOV.UK Verify (RIP) went live anyway.

In public administration you can't just ignore millions of people. GOV.UK Verify (RIP) just won't do. Not if it's meant to be the only identity assurance system which is what Nic Harrison wants, please see above, and so do other ideologues.

The public sector needs "universal" coverage, the NHS has to be able to offer services to anyone, DWP (the Department for Work and Pensions) has to be able to pay Universal Credit to anyone and Tower Hamlets has to be able to contribute to the social care costs of anyone. The ideologues need to listen to the practitioners.

The private sector can pick and choose. They don't need "universal" coverage, they can be content with a sub-set of the population. But they do need more than level of assurance 2 for their digital identities. In the finance sector they need more like 4 and even higher.

Partner? Sleeping
When reality really bites, when they confront the real world, GDS will finally have to acknowledge that, to repeat, GOV.UK Verify (RIP) just won't do. GOV.UK Verify (RIP) has nothing to bring to any supposed partnership with the private sector.

Legal persons? None
Both the public sector and the private sector need companies and trusts and partnerships to have electronic identities in addition to natural persons (you and me). GOV.UK Verify (RIP) can't provide them. It can only register natural persons, not legal persons. If they relied on GOV.UK Verify (RIP) HMRC (Her Majesty's Revenue and Customs) couldn't collect corporation tax, PAYE, NI or VAT from companies because GOV.UK Verify (RIP) doesn't know what a company is. No good.

Combustion? Spontaneous
GOV.UK Verify (RIP) has been dying since it went into its public beta phase in October 2014. It's not the young system Nic Harrison pretends, please see above. One problem that has come to light over the years is that your GOV.UK Verify (RIP) identity can spontaneously disappear, you can unpredictably cease to exist – now you are you, now you're not. No good to the NHS. No good to local authorities. No good to the private sector. No good.

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