Wednesday, 23 January 2013

21 million prospective Universal Credit claimants, 40,000+ ex-public servants, 400 days and GDS

From spring 2013
It is the Government Digital Service's dream to make all public services digital by default. To make that happy dream come true they need identity assurance – each UK parishioner needs his or her own electronic ID.

20 April 2011:
... To someone's dyspeptic eye, IDA looks like a non-starter, another elaborate and expensive plan which turns out to be fantasy, doomed to failure when it confronts reality. The timetable for IDA was presented and described as not over-ambitious. That is perfectly accurate. The timetable is not over-ambitious. It looks more like the psychedelic product of a prolonged session on hallucinogenic drugs. Far from being merely over-ambitious, it is quite simply impossible.

22 September 2012Universal Credit and the December putsch:
... The revised notice was published on 1 March 2012 and the service has to be operational from the Spring of 2013? Barely a year later? Only six months after the contracts are awarded? 21 million claimants? Millions of whom have never used the web? Operational? Countrywide? ... It's a tall order.

25 September 2012Identity assurance – the clock is ticking, ex-Guardian man Mike Bracken's chickens are coming home to roost:
... That's six months time if we measure to the start of next spring, or nine months if we measure to the end. Either way, DWP's Universal Credit (UC) scheme has to be up and running by October 2013 and UC depends on identity assurance as Lord Freud, the welfare reform minister, has emphasised – no identity assurance, no UC.

6 November 2012Identity assurance – shall we vote on it?:
... That's what it says in the draft legislation. Ex-Guardian man Mike Bracken was meant to announce who would be the UK's so-called "identity providers" by 30 September 2012. We're still waiting ... He'd better hurry up. He's promised to have an identity assurance service "operational" for 21 million Universal Credit claimants by Spring 2013.

26 November 2012Identity assurance – one under the eight:
More to the point, there are 21 million prospective claimants for Universal Credit in the UK. Identity assurance is meant to be operational by the Spring of 2013 for all 21 million of them. The chances of that happening are now nil. GDS's failure is extending the imprisonment in the poverty trap of millions of claimants who could be released by Universal Credit. Putting the wrong people in charge of identity assurance has miserable social consequences.

10 December 2012Universal Credit – GDS's part in its downfall:
... That wouldn't be feasible, not now, December 2012, not even if the details of IDAP had all been worked out but they haven't been ("we now have a group of suppliers with whom we can work out the practical issues"). Why hasn't it already been done? How much longer will it take?

11 December 2012, GDS's identity assurance story continues to unravel:
... GDS went on in their blog post of last March to refer to the procurement of identity assurance services, needed by DWP for their Universal Credit initiative: "The initial DWP services will be required to provide identity assurance for approximately 21 000 000 claimants ... To support the rollout of universal credit and personal independence payments, identity assurance suppliers will be selected in summer 2012 and systems will need to be fully operational from spring 2013" ... Question – how did GDS come up with that timetable?

18 January 2013#2 of many lessons about GDS and the external digital thought-leaders:
... it's impossible. Would you trust an organisation that promises the impossible?
And so was born GDS's Identity Assurance Programme (IDAP) [29.12.17: currently known as "GOV.UK Verify (RIP)"] which they have repeatedly promised would be "fully operational from spring 2013".

In the first instance, GDS need to provide identity assurance for the new Universal Credit (UC) system which is designed to rescue people from welfare dependency by making work pay. It's UC that needs identity assurance to be fully operational from spring 2013 and that's what GDS have promised.

From March 2013
Eight so-called "identity providers" have been appointed to turn IDAP into reality. The documentation on the IDAP contracts was published the other day, 16 January 2013, and includes this:
To support the rollout of universal credit and personal independence payments providers will be selected by June 2012 and systems will need to be fully operational from March 2013.
"... fully operational from March 2013" – 37 days away.

That deadline has seemed impossible for years, since at least 20 April 2011 (please see opposite), before GDS existed, but they (GDS) have never sought in public to change it and, even now with only 37 days to go, there may be up to 21 million prospective universal credit claimants out there who assume that the deadline will be met.

It won't. It can't be.

April 2014
In his 22 January 2013 Computer Weekly blog the engaging Toby Stevens reports on the current state of IDAP and says:
And when does all this happen? We would expect to see the first pilots in October this year, with more widespread use kicking off in April 2014.
Fully operational from March 2013? No. October 2013. But that's just "trials". So not fully operational. Maybe more like April 2014. And maybe not.

Has anyone told Iain Duncan Smith that GDS have delayed his beacon policy by at least a year? Presumably not as he keeps telling Parliament that UC's going swimmingly. Has anyone told the press? Or the prospective claimants of UC?

No.

GDS have kept quiet about it.

Cui bono?
Instead, they have diverted us with scores of blog posts about how important the users are – excluding benefit claimants, presumably – and how the users' needs are GDS's only guide and only concern.

They trumpet the success of their single government domain project – "This website replaces Directgov [and] Business Link", it says on the home page of GOV.UK. Manifestly false. The IDAP documentation quoted from above, for example, is on businesslink.gov.uk.

They proudly announce that they will make a minimum of 40,000 public servants redundant thereby saving the government – but not the public – up to £1.8 billion p.a.

Cheekily, in view of UC, GDS claim to believe that they are dedicated to "delivery".

And on 21 January 2013, they held a jamboree, The future is here, attended by 300 civil servants to celebrate themselves and to announce vaingloriously that they would transform government in 400 days.

Who is this all for?

It's clearly not for the users. It's not for the 21 million prospective UC claimants. And it's not for the 40,000+ ex-public servants.

That's alright then
The executive director of GDS and senior responsible officer owner for IDAP is ex-Guardian man Mike Bracken. And on his website he modestly quotes these words of Martha Lane Fox's:
It is a rare individual that can take a bunch of ideas and turn them into a reality in any environment but particularly in government. Mike is doing just that for me and it has been a privilege to watch.
Ms Lane Fox was interviewed at the heady, revivalist, the-future-is-here jamboree by a Computer Weekly journalist, Kathleen Hall, who finishes her article with this:
Although Lane Fox has been digital champion for four years, she has no immediate plans to step down. “I think you have to be constantly appraising yourself as to whether yours is the best voice – or whether you are becoming a bit like white noise, and not doing a good as job as you could be. But at the minute I’m still having a great time,” she said.
GDS's new world
Martha Lane Fox describes her digital-by-default project as a revolution. Those of us who were born yesterday will have no trouble believing that we are living in a new world. First we believed that UC would be fully operational in 37 days time. Then seamlessly we believed that the target is 400 days.

And in 400 days time?

What will GDS have us believe then?

21 million prospective Universal Credit claimants, 40,000+ ex-public servants, 400 days and GDS

From spring 2013
It is the Government Digital Service's dream to make all public services digital by default. To make that happy dream come true they need identity assurance – each UK parishioner needs his or her own electronic ID.

20 April 2011:
... To someone's dyspeptic eye, IDA looks like a non-starter, another elaborate and expensive plan which turns out to be fantasy, doomed to failure when it confronts reality. The timetable for IDA was presented and described as not over-ambitious. That is perfectly accurate. The timetable is not over-ambitious. It looks more like the psychedelic product of a prolonged session on hallucinogenic drugs. Far from being merely over-ambitious, it is quite simply impossible.

22 September 2012Universal Credit and the December putsch:
... The revised notice was published on 1 March 2012 and the service has to be operational from the Spring of 2013? Barely a year later? Only six months after the contracts are awarded? 21 million claimants? Millions of whom have never used the web? Operational? Countrywide? ... It's a tall order.

25 September 2012Identity assurance – the clock is ticking, ex-Guardian man Mike Bracken's chickens are coming home to roost:
... That's six months time if we measure to the start of next spring, or nine months if we measure to the end. Either way, DWP's Universal Credit (UC) scheme has to be up and running by October 2013 and UC depends on identity assurance as Lord Freud, the welfare reform minister, has emphasised – no identity assurance, no UC.

6 November 2012Identity assurance – shall we vote on it?:
... That's what it says in the draft legislation. Ex-Guardian man Mike Bracken was meant to announce who would be the UK's so-called "identity providers" by 30 September 2012. We're still waiting ... He'd better hurry up. He's promised to have an identity assurance service "operational" for 21 million Universal Credit claimants by Spring 2013.

26 November 2012Identity assurance – one under the eight:
More to the point, there are 21 million prospective claimants for Universal Credit in the UK. Identity assurance is meant to be operational by the Spring of 2013 for all 21 million of them. The chances of that happening are now nil. GDS's failure is extending the imprisonment in the poverty trap of millions of claimants who could be released by Universal Credit. Putting the wrong people in charge of identity assurance has miserable social consequences.

10 December 2012Universal Credit – GDS's part in its downfall:
... That wouldn't be feasible, not now, December 2012, not even if the details of IDAP had all been worked out but they haven't been ("we now have a group of suppliers with whom we can work out the practical issues"). Why hasn't it already been done? How much longer will it take?

11 December 2012, GDS's identity assurance story continues to unravel:
... GDS went on in their blog post of last March to refer to the procurement of identity assurance services, needed by DWP for their Universal Credit initiative: "The initial DWP services will be required to provide identity assurance for approximately 21 000 000 claimants ... To support the rollout of universal credit and personal independence payments, identity assurance suppliers will be selected in summer 2012 and systems will need to be fully operational from spring 2013" ... Question – how did GDS come up with that timetable?

18 January 2013#2 of many lessons about GDS and the external digital thought-leaders:
... it's impossible. Would you trust an organisation that promises the impossible?
And so was born GDS's Identity Assurance Programme (IDAP) [29.12.17: currently known as "GOV.UK Verify (RIP)"] which they have repeatedly promised would be "fully operational from spring 2013".

In the first instance, GDS need to provide identity assurance for the new Universal Credit (UC) system which is designed to rescue people from welfare dependency by making work pay. It's UC that needs identity assurance to be fully operational from spring 2013 and that's what GDS have promised.

From March 2013
Eight so-called "identity providers" have been appointed to turn IDAP into reality. The documentation on the IDAP contracts was published the other day, 16 January 2013, and includes this:
To support the rollout of universal credit and personal independence payments providers will be selected by June 2012 and systems will need to be fully operational from March 2013.
"... fully operational from March 2013" – 37 days away.

That deadline has seemed impossible for years, since at least 20 April 2011 (please see opposite), before GDS existed, but they (GDS) have never sought in public to change it and, even now with only 37 days to go, there may be up to 21 million prospective universal credit claimants out there who assume that the deadline will be met.

It won't. It can't be.

April 2014
In his 22 January 2013 Computer Weekly blog the engaging Toby Stevens reports on the current state of IDAP and says:
And when does all this happen? We would expect to see the first pilots in October this year, with more widespread use kicking off in April 2014.
Fully operational from March 2013? No. October 2013. But that's just "trials". So not fully operational. Maybe more like April 2014. And maybe not.

Has anyone told Iain Duncan Smith that GDS have delayed his beacon policy by at least a year? Presumably not as he keeps telling Parliament that UC's going swimmingly. Has anyone told the press? Or the prospective claimants of UC?

No.

GDS have kept quiet about it.

Cui bono?
Instead, they have diverted us with scores of blog posts about how important the users are – excluding benefit claimants, presumably – and how the users' needs are GDS's only guide and only concern.

They trumpet the success of their single government domain project – "This website replaces Directgov [and] Business Link", it says on the home page of GOV.UK. Manifestly false. The IDAP documentation quoted from above, for example, is on businesslink.gov.uk.

They proudly announce that they will make a minimum of 40,000 public servants redundant thereby saving the government – but not the public – up to £1.8 billion p.a.

Cheekily, in view of UC, GDS claim to believe that they are dedicated to "delivery".

And on 21 January 2013, they held a jamboree, The future is here, attended by 300 civil servants to celebrate themselves and to announce vaingloriously that they would transform government in 400 days.

Who is this all for?

It's clearly not for the users. It's not for the 21 million prospective UC claimants. And it's not for the 40,000+ ex-public servants.

That's alright then
The executive director of GDS and senior responsible officer owner for IDAP is ex-Guardian man Mike Bracken. And on his website he modestly quotes these words of Martha Lane Fox's:
It is a rare individual that can take a bunch of ideas and turn them into a reality in any environment but particularly in government. Mike is doing just that for me and it has been a privilege to watch.
Ms Lane Fox was interviewed at the heady, revivalist, the-future-is-here jamboree by a Computer Weekly journalist, Kathleen Hall, who finishes her article with this:
Although Lane Fox has been digital champion for four years, she has no immediate plans to step down. “I think you have to be constantly appraising yourself as to whether yours is the best voice – or whether you are becoming a bit like white noise, and not doing a good as job as you could be. But at the minute I’m still having a great time,” she said.
GDS's new world
Martha Lane Fox describes her digital-by-default project as a revolution. Those of us who were born yesterday will have no trouble believing that we are living in a new world. First we believed that UC would be fully operational in 37 days time. Then seamlessly we believed that the target is 400 days.

And in 400 days time?

What will GDS have us believe then?

Monday, 21 January 2013

Skyscape Cloud Services push the boat out

Time was, when you went to the cinema, there was always an advert for the local curry house.

These short promotional films followed rules from which no deviation was permitted.

The cameraman had to have the shakes. The soundtrack had to be just as unsteady, as though it was hanging on, rather listlessly, and didn't much care if it lost its grip.

The first grainy shot would have the proprietor, off-centre, trying to smile naturally and failing. All expense spared, the film would cut to a close-up of congealed entrails in a cracked bowl and then pull back to show a lot of worryingly pasty-faced people with no make-up sitting round a table and looking as though they might try eating the entrails. Or not.

Finally, without warning, it would stop being daylight and while the sound recordist replaced the sitar music with something more Hawaiian a voice-over would explain to us that the restaurant was just three doorways from this very venue, as though we didn't know, next to the betting shop.

It's always been a mystery. What happened to the professionals who made these gems? Where are they now? Let's face it, we miss them, it's part of our heritage.

Mystery solved. Take a look at this. Five-and-a-half minutes of Skyscape Cloud Services – Storage as a Service on EMC Atmos.

Let the whole thing waft over you and then try to answer a few questions:
  • How much training was the graphic designer given? Any?
  • Why didn't they just re-record the voice-over instead of editing it, apparently with a trowel?
  • Who is being advertised? Skyscape? Or EMC?
  • What are they selling and why should you buy it?
  • How far are they from the betting shop?
  • Can you remember anything about the film you've just seen?
It's a hugely nostalgic five-and-a-half minutes. Especially when you realise that HMRC have contracted with this company, probably Skyscape but maybe EMC, to store a lot of our data currently kept at HMRC local offices. And that GDS, the Government Digital Service, have contracted with them to host GOV.UK, the website on which all public services are supposed soon to depend.

Does this little film inspire you with the confidence to host your website and store your data with Skyscape/EMC? Or would you rather eat the congealed entrails after all?

Skyscape Cloud Services push the boat out

Time was, when you went to the cinema, there was always an advert for the local curry house.

These short promotional films followed rules from which no deviation was permitted.

The cameraman had to have the shakes. The soundtrack had to be just as unsteady, as though it was hanging on, rather listlessly, and didn't much care if it lost its grip.

The first grainy shot would have the proprietor, off-centre, trying to smile naturally and failing. All expense spared, the film would cut to a close-up of congealed entrails in a cracked bowl and then pull back to show a lot of worryingly pasty-faced people with no make-up sitting round a table and looking as though they might try eating the entrails. Or not.

Finally, without warning, it would stop being daylight and while the sound recordist replaced the sitar music with something more Hawaiian a voice-over would explain to us that the restaurant was just three doorways from this very venue, as though we didn't know, next to the betting shop.

It's always been a mystery. What happened to the professionals who made these gems? Where are they now? Let's face it, we miss them, it's part of our heritage.

Sunday, 20 January 2013

#3 of many lessons about GDS and the external digital thought leaders

Each week, ex-Guardian man Mike Bracken, executive director of the Government Digital Service (GDS) and senior responsible officer owner for the government-wide Identity Assurance Programme (IDAP), writes up his diary for the previous seven days and publishes it. And on 11 January 2013, it was published in the form of a video. Tune in and learn, as he explains that:
Martha gave us our publishing mandate. And we've now got our transaction mandate [now that there are digital strategies for each government department].
"Martha", of course, is Martha Lane Fox DBE, the UK Machiavelli de nos jours, the Prime Minister's digital champion and chairman of the GDS advisory board (and now also a member of Richard Branson's/Virgin Media's 'Our Digital Future' campaign). It is thanks to her 14 October 2010 letter to Francis Maude – Directgov 2010 and beyond: revolution not evolution – that GDS exists.

Actually, that's not true.

None of it.

Ms Lane Fox's letter asserted that GDS should be responsible for publishing all central government information. It also asserted that GDS should be in charge of all on-line transactions between government and the public. You can hardly miss it. That was recommendation #1 in her letter:
Recommendation 1

Make Directgov [= GOV.UK] the government front end for all departments' transactional online services to citizens and businesses, with the teeth to mandate cross Government solutions, set standards and force departments to improve citizens' experience of key transactions.
Ex-Guardian man Mike Bracken's neat little distinction between his publishing mandate and his transaction mandate is false.

Doubly so. Because the mandate doesn't come from Ms Lane Fox. How could it? She's in no position to tell Whitehall how to organise itself. The mandate can only have come from very senior civil servants and from politicians. It's thanks to them that GDS exists, not Ms Lane Fox.

Ms Lane Fox is a salesman. An exceptionally good one but nevertheless that's all. A salesman. She has no experience of running an enormous organisation like DWP, for example, and no experience of supplying life-supporting services to millions of members of the public.

You may disagree.

Who's right? DMossEsq or you? How can we tell?

You can settle the matter easily thanks to ex-Guardian man Mike Bracken's having organised Sprint 13, the must-be-there party at the Queen Elizabeth II Conference Centre tomorrow Monday 21 January 2013 from 08:45 to 13:00 (GMT).

300 of Whitehall's best + "Government and Agency Board Members, Officials, Policy Makers, Ministers, Press and External Digital Thought-Leaders", all assembled in one place and Martha Lane Fox is due to make a speech. DMossEsq won't be there. But you will. You can just ask her.

Remember, according to Ms Lane Fox you don't have a strong grasp of government policy. And your woodentopped insistence on obeying the law is merely obstructive:
It seems to me that the time is now to use the Internet to shift the lead in the design of services from the policy and legal teams to the end users ...

Directgov [=GDS] SWAT teams ... should be given a remit to support and challenge departments and agencies ... We must give these SWAT teams the necessary support to challenge any policy and legal barriers which stop services being designed around user needs ...

This person [in the event, ex-Guardian man Mike Bracken] should have the controls and powers to gain absolute authority over the user experience across all government online services ... and the power to direct all government online spend.

The CEO for Digital should also have the controls and powers to direct set and enforce standards across government departments ...
While you're at it, you may as well take advantage of his presence to ask ex-Guardian man Mike Bracken a few questions, too.

Sprint 13, after all, is the event at which he explains that those 300 of Whitehall's best have been doing their job wrong for the past several decades and insists that they now do it his way. The Estonian way.

#3 of many lessons about GDS and the external digital thought leaders

Each week, ex-Guardian man Mike Bracken, executive director of the Government Digital Service (GDS) and senior responsible officer owner for the government-wide Identity Assurance Programme (IDAP), writes up his diary for the previous seven days and publishes it. And on 11 January 2013, it was published in the form of a video. Tune in and learn, as he explains that:
Martha gave us our publishing mandate. And we've now got our transaction mandate [now that there are digital strategies for each government department].
"Martha", of course, is Martha Lane Fox DBE, the UK Machiavelli de nos jours, the Prime Minister's digital champion and chairman of the GDS advisory board (and now also a member of Richard Branson's/Virgin Media's 'Our Digital Future' campaign). It is thanks to her 14 October 2010 letter to Francis Maude – Directgov 2010 and beyond: revolution not evolution – that GDS exists.

Actually, that's not true.

Friday, 18 January 2013

#2 of many lessons about GDS and the external digital thought-leaders

Would you trust an organisation that promises the impossible?

It's a week now since ex-Guardian man Mike Bracken, executive director of the Government Digital Service (GDS) and senior responsible officer owner for the government-wide Identity Assurance Programme (IDAP), issued his invitation to Sprint 13, The Future is Here.

What a party it promises to be. Come and meet "Government and Agency Board Members, Officials, Policy Makers, Ministers, Press and External Digital Thought-Leaders" in uptown SW1 at the Queen Elizabeth II Conference Centre on Monday 21 January 2013 from 08:45 to 13:00 (GMT) – "jealousy" hardly begins to describe the state of those of us who have been uninvited.

Still, at least the uninvited don't face the invidious choice of the select band of party-goers – which workshop to attend:

• AGILE working methods? Why do we need digital delivery? Electoral Registration Transformation?
Assuring identity in a digital environment? Going digital? ‘You be the judge’?
Aid information platform? Digital policy engagement? Open changes everything?
The use of social media? Open policymaking? ...

Very tempting to try Electoral Registration Transformation. So many questions:
  • Can the law be changed to allow the data-sharing which its advocates believe would facilitate a complete and accurate electoral roll?
  • Would data-sharing help?
  • How do you reconcile Whitehall's claim that they don't want to create a single national identity register with the plan to store the complete electoral roll with the credit referencing agencies?
  • Would that complete electoral roll provide the basis for a new way to conduct the national census?
  • ...
But in the end the choice surely must be Assuring identity in a digital environment:
  • If there's no on-line identity assurance, then GDS have been wasting their time.
  • If we can't transact with the government on the web, then digital-by-default collapses.
What are the chances of GDS delivering on-line identity assurance? Slim-to-nil.

We have the lesson of the National Identity Scheme to go by. After eight years of unstinting political support and taxpayers' money, it collapsed, with nothing to show for it, except the nervous breakdown from which the Identity & Passport Service still haven't recovered.

It would be a hard job in any circumstances to get digital-by-default off the ground. The news every day carries stories of security breaches on even the most exalted websites. And even whole countries – including ex-Guardian man Mike Bracken's favourite Estonia.

After years of security failures, GDS start with no trust. Which means they can't start.

No-one believes any more that there is any such thing as a secure website. The belief in secure websites is right up there with the belief in unicorns.

It would be hard enough, to recap, to make digital-by-default work in any circumstances, but GDS have made it even harder for themselves than it need be.

With the quasi-religious light of web zealots in their eye, GDS want to make access to public services just as easy as access to Facebook and Google and Twitter. That means abandoning the clunky old Government Gateway. The Gateway is relatively secure. Precisely because it's so clunky. Having separate user IDs and passwords for each person/company for each public service is precisely what makes it relatively secure. Get rid of the clunkiness and you lose the relative security.

GDS have appointed eight national so-called "identity providers" (IDPs). The name is either laughable or sinister. Neither quality promotes trust.

They were late naming seven of the IDPs, please see Identity assurance – one under the eight. And the name of the eighth – PayPal – only came to light about 48 hours ago, by such a devious route that their appointment looks suspicious, please see The identity of the UK's eighth identity provider has now been provided, reluctantly.

Why are GDS so embarrassed about PayPal? Or why are PayPal so embarrassed about GDS? Either way, it does nothing for trust.

Last March, 2012, GDS told us that IDAP would be "fully operational from spring 2013", please see Universal Credit and the December putsch. Now we learn that "systems will need to be fully operational from March 2013". The beginning of March? 41 days away. Or the end? 72 days. Either way, it's impossible. Would you trust an organisation that promises the impossible?

All that, and GDS want to put public services in the cloud, acknowledged as the single most efficacious way to lose control of your data. In this case of course, our data. Another own goal by GDS.

It promises to be a lively congregation on Monday and it's an infuriating shame to miss it.

----------

Updated 23.11.14

It was January 2013 when we wrote the following, please see above – all but two years ago:
GDS have appointed eight national so-called "identity providers" (IDPs). The name is either laughable or sinister. Neither quality promotes trust.
It's all change now. The Identity Assurance scheme (IDA) is now known as "GOV.UK Verify" and as GDS were telling us the other day in How does a certified company establish that it’s really you? ...
When you want to access a service using GOV.UK Verify for the first time, you’ll be asked to choose from a list of certified companies (also known as ‘identity providers’ – they can actually be any type of organisation that is certified).
... they're not called "identified providers" any more. Now they're called "certified companies". Stuck in their own terrarium, it's taken GDS two years and more to notice how ridiculous the idea of an "identity provider" is.

That's not all that's changed.

Three of the original "identity providers" have pulled out – Cassidian, Ingeus and PayPal want nothing to do with IDA/GOV.UK Verify.

And of the remaining five, only one is certified – Experian. The other four – Digidentity, Mydex, the Post Office and Verizon – have yet to be certified trustworthy by tScheme, an organisation no-one has heard of and no-one has any reason to trust.

#2 of many lessons about GDS and the external digital thought-leaders

Would you trust an organisation that promises the impossible?

It's a week now since ex-Guardian man Mike Bracken, executive director of the Government Digital Service (GDS) and senior responsible officer owner for the government-wide Identity Assurance Programme (IDAP), issued his invitation to Sprint 13, The Future is Here.

What a party it promises to be. Come and meet "Government and Agency Board Members, Officials, Policy Makers, Ministers, Press and External Digital Thought-Leaders" in uptown SW1 at the Queen Elizabeth II Conference Centre on Monday 21 January 2013 from 08:45 to 13:00 (GMT) – "jealousy" hardly begins to describe the state of those of us who have been uninvited.

midata – the simple question posed by Which?

BIS – abandon midata as a bad job. Now.

Is it safe? Yes or no?
In their 3 November 2011 press release Government, business and consumer groups commit to midata vision of consumer empowerment, the Department for Business Innovation and Skills (BIS) said:
The following consumer groups and regulators are working with midata to represent consumers' interests and concerns. As well as working towards potential benefits, their input plays an important role in identifying potential risks and helping determine how these can be addressed:

- Citizens Advice
- Communications Consumer Panel
- Consumer Focus
- Information Commissioner’s Office (ICO)
- OFCOM
- Office of Fair Trading (OFT)
- Which?
Now, 14 months later, we are still none the wiser how midata would "empower" consumers.

If the regulators in the list above had succeeded in their task, then no-one would be considering midata. We are still none the wiser how midata could succeed where the regulators have failed.

Jo Swinson MP is the Minister responsible for midata and she posted an article on the Which? blog last month, What if companies gave me control of my data?. What indeed. We are still none the wiser how midata could give consumers control of their data. That control depends on changes in the law worldwide and those changes are not in BIS's gift.

What about Which? themselves? The Consumers' Association. Where do they stand on midata?

The Which? response to BIS's midata consultation opens by saying that midata is a good idea and then spends several pages describing the dangers of identity theft which would be exacerbated by midata. So which is it? Are they in favour, or not?

As you would expect from the most respected consumer group in the country, with 56 years of worthy service behind them, Which? run a commendably open blog. And in one of the comments on the Jo Swinson article Which?'s in-house lawyer, Georgina Nelson, highlights the risks associated with midata and says (17 January 2013 at 11:40 am):
Our position has always been that our support for the midata programme is contingent upon addressing these issues.
The title of BIS's 3 November 2011 press release is misleading. Which?, at least, are not "committed to the midata vision". Their support is, quite rightly, contingent.

It's up to BIS to demonstrate that midata would be safe. Failing that, Which? can't support it.

It's hard to imagine that anyone else could support it either.

So – question: can BIS demonstrate that midata would be safe for consumers? Yes or no? They can't tell us how it would empower us or how it would give us control over our data but can they at least convince us that midata would be safe?

If not, perhaps BIS would like to abandon midata as a bad job now and promote consumer empowerment in some effective way.

Which? could no doubt make several suggestions how BIS could spend their time and our money better.

midata – the simple question posed by Which?

BIS – abandon midata as a bad job. Now.

Is it safe? Yes or no?
In their 3 November 2011 press release Government, business and consumer groups commit to midata vision of consumer empowerment, the Department for Business Innovation and Skills (BIS) said:
The following consumer groups and regulators are working with midata to represent consumers' interests and concerns. As well as working towards potential benefits, their input plays an important role in identifying potential risks and helping determine how these can be addressed:

- Citizens Advice
- Communications Consumer Panel
- Consumer Focus
- Information Commissioner’s Office (ICO)
- OFCOM
- Office of Fair Trading (OFT)
- Which?
Now, 14 months later, we are still none the wiser how midata would "empower" consumers.

If the regulators in the list above had succeeded in their task, then no-one would be considering midata. We are still none the wiser how midata could succeed where the regulators have failed.

Thursday, 17 January 2013

GDS, data-sharing, privacy and dignity

In February 2007 a man called Chris Lightfoot committed suicide. Many people paid tribute to him including Phil Booth, the National Coordinator of NO2ID, who wrote in memoriam Chris Lightfoot, 1978 – 2007:
Chris, more than most, understood how important it is that we should all have the choice of what about ourselves we share with others. His intellectual honesty and keen appreciation of human dignity informed all that he did ...
Now another man has committed suicide, Aaron Swartz, and again there are many tributes including one from Sir Tim Berners-Lee ...


... and one from ex-Guardian man Mike Bracken, executive director of the Government Digital Service (GDS) and senior responsible officer owner for the UK's pan-government Identity Assurance Programme (IDAP), please see Standing on the shoulders of giants:
We are shocked and saddened by the death of Aaron Swartz. Some of us at GDS were fortunate to have met him ...

Here in the UK, it inevitably brings back the pain six years ago of losing Chris Lightfoot ...

We should also mourn as citizens, because Aaron and Chris embodied an unbridled eagerness to apply the toolkit of the internet age in the service of civil society ...

Much of the work we do, and the way we do it, drew inspiration from the work of Aaron and Chris ...

>> About this post:
Many people contributed to this short post. We are in their debt. I wasn’t entirely sure that this was an appropriate post for our blog, so I’ve also published this at mikebracken.com. I understand this may seem the wrong place for these sentiments but we also believe in openness and we think that government departments should behave as though there are humans in them. This is from our human side. I apologise in advance if anyone thinks I made the wrong call. That decision was all mine.
It is Sir Isaac Newton who described himself as standing on the shoulders of giants.

Sir Tim believes that the web can know more about us than we do.

GDS with their IDAP hat on want us all to use personal data stores (PDSs). They want those PDSs to be maintained on the web, in the cloud. And they want the existing laws prohibiting data-sharing between government departments to be repealed or ignored, using as an excuse individual electoral registration, the national census and putative cuts in public administration costs.

This looks like the opposite of Chris Lightfoot's appeal to human dignity.

GDS, data-sharing, privacy and dignity

In February 2007 a man called Chris Lightfoot committed suicide. Many people paid tribute to him including Phil Booth, the National Coordinator of NO2ID, who wrote in memoriam Chris Lightfoot, 1978 – 2007:
Chris, more than most, understood how important it is that we should all have the choice of what about ourselves we share with others. His intellectual honesty and keen appreciation of human dignity informed all that he did ...
Now another man has committed suicide, Aaron Swartz, and again there are many tributes including one from Sir Tim Berners-Lee ...

The identity of the UK's eighth identity provider has now been provided, reluctantly

The acknowledged problems with public administration in the UK are to be solved, it is proposed, by making public services digital by default, which requires us all to have electronic identities (eIDs). These are to be provided by eight so-called "identity providers" of whom only seven were previously announced, please see Identity assurance – one under the eight.

The eighth identity provider is PayPal.

How do we know that?

Did the Government Digital Service (GDS) make an announcement? No.

Did the Department for Work and Pensions (DWP) make an announcement? Not really. DWP posted a notice on the Contracts Finder service of businesslink.gov.uk, a website which GDS say no longer exists – it's supposed to have been replaced by their GOV.UK.

So how?

Answer:


This is not an open way to deal with the public.

Check the Contracts Finder link in the Tweet above and you'll find that PayPal have been on the ID assurance list of suppliers for months. Why the delay in making an announcement? Who was reluctant? Why?

Hundreds of millions of pounds are scheduled to be wasted on the failure of GDS's identity assurance programme. The appointment of a national identity provider is an important matter. Why is its announcement buried on Twitter?

And what is the rĂ´le of OIX in the UK's new Constitution?

The identity of the UK's eighth identity provider has now been provided, reluctantly

The acknowledged problems with public administration in the UK are to be solved, it is proposed, by making public services digital by default, which requires us all to have electronic identities (eIDs). These are to be provided by eight so-called "identity providers" of whom only seven were previously announced, please see Identity assurance – one under the eight.

The eighth identity provider is PayPal.

How do we know that?

Monday, 14 January 2013

Whitehall – front page misfeasance

... put the departments of state out to tender ...

This morning's Times newspaper leads with:
No, Minister: Whitehall in ‘worst’ crisis

Roland Watson, Rachel Sylvester and Alice Thomson
Published at 12:01AM, January 14 2013

An increasingly bitter power struggle between ministers and mandarins is poisoning relations across Whitehall and threatening to derail David Cameron’s reforms, The Times has learnt.

Tension over the pace and scale of coalition policy has given way to outright mistrust in some departments with ministers feeling blocked by an unwieldy and unwilling Civil Service.

One Tory Cabinet minister said that the working relationship was akin to both sides waging a permanent “cold war” ...
The Times have conducted an investigation they say involving "dozens of ministers, past and present", and the article names David Cameron, Michael Gove, Eric Pickles, Francis Maude, Tony Blair, Lord Hennessy of Nympsfield and Nick Herbert. Whitehall is in a power struggle with Westminster, apparently – not news to DMossEsq readers – and accuses Whitehall of being obstructive, untrustworthy and in need of reform. There is an accompanying editorial, Office Politics.

The public administration bubble was identified in OBITUARY: Whitehall 1947-2012. Is the bubble now, as predicted, bursting before our eyes?

----------

Updated 14:30:

The Times has published a longer version of the report on its investigation, A covert war conducted with the utmost courtesy.

Benedict Brogan in the Telegraph thinks that Whitehall aren't to blame, it's all the politicians' fault, Ministers v Whitehall: Don't let the politicians duck their responsibility.

Some thoughts
There is nothing new about the power struggle between Westminster and Whitehall. It is 60 years since Professor GW Keeton published The Passing of Parliament in which he declared that Whitehall had won, and now exists in a state of “administrative lawlessness”, beyond the reach of either Parliament or the common law, where it behaves remarkably like the Stuart kings we rebelled against before.

The Times don't seem to have noticed but Francis Maude does have a plan to improve public administration which revolves around the Efficiency and Reform Group (ERG). Will it work?

Mr Maude is preyed upon by the advocates of making public services digital by default. Fire public servants, replace them with computers, deal with the public over the web, emulate Amazon, PayPal/eBay, Google and Facebook and the problems of public administration will be solved. That’s the suggestion and it’s nothing but infantile, credulous, inane, quasi-religious fervour. That part of the plan is bound to fail. Good job, too. Otherwise, we would end up being governed by Amazon, PayPal/eBay, Google and Facebook, they would have become part of the Constitution and we would be no better off.

Part of the problem with Whitehall is centralisation. Mr Maude’s plan involves more of the same – more centralisation. Power would be called in from the satrapies which are the departments of state, and concentrated in ERG. That would make matters worse. Not better. It looks like a Whitehall suggestion in response to the threat of localism. So one suggestion is, try more localism. Much more localism.

Whitehall is a monopoly. That is one of the problems. No incentive to compete, nothing to drive up quality, nothing to keep prices down. How should Mr Maude introduce competition? One suggestion – put the departments of state out to tender. Perhaps the US would win the contract to run the Department for Business. Who would get the Treasury? Perhaps Hong Kong? Singapore? New Zealand? Israel to run the Ministry of Defence. And so on.

Localism and competition – two matters for debate.

One element of Mr Maude’s plan, or what should be his plan, has been debated enough. We know the answer. Openness. Public money is public. Public servants are public. The powers of the Freedom of Information Act should be increased and enforced. That would be a start, at least, on the road to Parliament getting back control of Whitehall and of our public administration.

Footnote





Whitehall – front page misfeasance

... put the departments of state out to tender ...

This morning's Times newspaper leads with:
No, Minister: Whitehall in ‘worst’ crisis

Roland Watson, Rachel Sylvester and Alice Thomson
Published at 12:01AM, January 14 2013

An increasingly bitter power struggle between ministers and mandarins is poisoning relations across Whitehall and threatening to derail David Cameron’s reforms, The Times has learnt.

Tension over the pace and scale of coalition policy has given way to outright mistrust in some departments with ministers feeling blocked by an unwieldy and unwilling Civil Service.

One Tory Cabinet minister said that the working relationship was akin to both sides waging a permanent “cold war” ...
The Times have conducted an investigation they say involving "dozens of ministers, past and present", and the article names David Cameron, Michael Gove, Eric Pickles, Francis Maude, Tony Blair, Lord Hennessy of Nympsfield and Nick Herbert. Whitehall is in a power struggle with Westminster, apparently – not news to DMossEsq readers – and accuses Whitehall of being obstructive, untrustworthy and in need of reform. There is an accompanying editorial, Office Politics.

The public administration bubble was identified in OBITUARY: Whitehall 1947-2012. Is the bubble now, as predicted, bursting before our eyes?

----------

Updated 14:30:

Saturday, 12 January 2013

#1 of many lessons about GDS and the external digital thought-leaders

Ex-Guardian man Mike Bracken, executive director of the Government Digital Service (GDS) and senior responsible officer owner for the government-wide Identity Assurance Programme (IDAP), produced not one blog post yesterday but two.

The Future is Here is an invitation to Sprint 13Strictly limited to 300 guests, no more room in the Ark, be there or be nobody, this is the party for the "ambitious" (we're going to be seeing a lot of that word).

Videos, speeches and workshops at the Queen Elizabeth II Conference Centre, Monday, 21 January 2013 from 08:45 to 13:00 (GMT), come and meet "Government and Agency Board Members, Officials, Policy Makers, Ministers, Press and External Digital Thought-Leaders". Who could resist?

"Book your place", it says on the invitation. So DMossEsq did:
  • And back came the response on screen, "Thank you! See you at the event!", followed by the names of all the other registered attendees!
  • Followed by a cheery confirmation email from Eventbrite, a Californian firm of event organisers (please see Cheers below).
  • Followed by an email from GDS explaining regretfully that the invitation wasn't meant for DMossEsq, there must have been a misunderstanding.
There's a lesson there. About the future. Which is here.

Eventbrite now have the names and email addresses of about 300 civil servants "working across Government and its agencies to deliver our digital ambition statement". Why? Eventbrite may (definitely do) also have the attendees' job titles, employer's name (government department) and mobile phone number, all of which are also entered on the booking form. No warning. No permission sought. Quite unnecessary.

To a marketing man, that sort of data is apparently invaluable. Which is why the Eventbrite service is "free", like Google and Facebook and Twitter.To GDS, with their devil-may-care attitude to personal data, it means nothing. 300 civil servants? 62 million Brits who use public services? Privacy? What's that all about?

(to be continued)
----------

Added 13.1.13:
GDS have corrected their mistake, the 'Book your place' link now takes the browser to a 'This event is invite-only' page.

Cheers (confirmation email from Eventbrite):


From: Eventbrite [mailto:ebhelp@eventbrite.com]
Sent: 11 January 2013 17:58
To: bcsl@blueyonder.co.uk
Subject: Greetings from Eventbrite
Eventbrite

Hi David,
The organiser of SPRINT 13 is using Eventbrite to sell tickets or collect online registrations. If you have any questions, here's the best way to find what you're looking for:
Looking to...
  • View order details or print tickets
  • Review general event info
  • Share events with friends
Have questions about...
  • Event specifics like transportation, parking, dress code
  • Guest and refund policies
Go to Eventbrite Contact the organiser
We hope you enjoy SPRINT 13 !
Cheers,
The Eventbrite Team
Keep in touch!
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From workshops and art shows to reunions and charity events, for 20,000 or 20 people, Eventbrite makes the hard part of hosting events, easy. Best of all, it's free if your event is free! Learn more.

#1 of many lessons about GDS and the external digital thought-leaders

Ex-Guardian man Mike Bracken, executive director of the Government Digital Service (GDS) and senior responsible officer owner for the government-wide Identity Assurance Programme (IDAP), produced not one blog post yesterday but two.

The Future is Here is an invitation to Sprint 13Strictly limited to 300 guests, no more room in the Ark, be there or be nobody, this is the party for the "ambitious" (we're going to be seeing a lot of that word).

Videos, speeches and workshops at the Queen Elizabeth II Conference Centre, Monday, 21 January 2013 from 08:45 to 13:00 (GMT), come and meet "Government and Agency Board Members, Officials, Policy Makers, Ministers, Press and External Digital Thought-Leaders". Who could resist?