We've been here before. The national Blue Badge Scheme, you will remember, "provides a range of parking and other motoring concessions for people who are registered blind or have severe mobility problems". And clearly the on-line application system had given Ms Haworth a hard time.
GDS never tackled Blue Badge. It isn't one of the 25 exemplars included in their grandly titled "government transformation" programme.
Blue Badge is still a Directgov application, on https://bluebadge.direct.gov.uk/directgovapply.html and we've been here before as well. GDS claimed for years that GOV.UK, the award-winning public face of the UK government on-line, had replaced both Directgov and Business Link.
That claim was false for years and it still is, as Ms Haworth among others can testify.
But there has been progress – the misleading claim to have replaced Directgov and Business Link has now at last been removed from GOV.UK's home page.