Thursday 8 November 2012

UC soon to be/already is Steve Doverless

The Department for Work and Pensions, DWP's Universal Credit project is in difficulties.

We know that.

The political problems are hard enough to solve.

Whitehall has created additional problems:
And the difficulties are increasing.

6 February 2012, Universal Credit, the Whitehall computer game in which real money is used to provide imaginary services to a virtual public:
Rt Hon Iain Duncan Smith MP, Secretary of State for Work and Pensions, played it by the Lomax book and took his Universal Credit idea to his officials and let them work out the details. It's not a bad idea, Universal Credit. And what horse designed by a committee did his officials come up with?

Let Steve Dover tell you himself, otherwise you won't believe it. Mr Dover is director of major programmes at DWP and he is quoted in the Guardian today as saying:
The starting point, I said to our telephony collaboration teams based in Newcastle, was just think of a contact centre, but it has got no people in it and think of an operating model that has got no back office, and start from there.
Now we learn that Steve Dover is being replaced. And not just him. Up to five senior UC people are on the way out.

What's going on? Is good sense returning to UC under Terry Moran? Or is the chaos getting worse?

Several million people caught in the poverty trap created by our badly designed benefits systems in the UK deserve to know the answer.


Philip Virgo, 6 November 2012, Has the sky fallen in on DWP's big bang implementation plans for Universal Credit?

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