Wednesday 20 November 2013

RIP IDA

No need to say it, it goes without saying, it should be obvious to all but, just in case it isn't obvious to all, IDA is dead.

IDA is the Cabinet Office Identity Assurance programme. And it's dead.

----------

Updated 18 December 2013:
Identity assurance team to expand for 2014 launch

The pan-government identity assurance programme is hoping to hire up to five people in January in preparation for the launch of its first live services early next year ...

An official working on the programme recently explained that they are hoping for new providers to join next year, in particular to support level three assurance for more sensitive data.
Bit late – IDA was due to go live in the autumn of 2012.

Over a year later and they still haven't got the right staff.

And now they've discovered they've got the wrong suppliers (that is, the wrong so-called "identity providers").

Dead.

RIP IDA

No need to say it, it goes without saying, it should be obvious to all but, just in case it isn't obvious to all, IDA is dead.

Sunday 17 November 2013

midata kickstarts a collective inflection point in business

"What would you like for Christmas?", DMossEsq asked his maternal grandmother about 25 years ago.

"I want one of those typewriters with a television on top."

Word processing. That was a killer app. Its value was clear even to an old woman RIP who grew up 85 years before, travelling the highways and by-ways of Jamaica in a pony and trap.

And spreadsheets. Visicalc. Supercalc. Lotus 1-2-3. Excel. That was another killer app. All those book-keepers and auditors with their seven-column analysis paper. They didn't need to be told twice. It was obvious. The spreadsheet sold itself. And the microcomputer it ran on.

We've been promised killer apps for midata. Apps whose worth is so obvious that you just have to have them and you'll take midata as well, unthinkingly, because that's just the typewriter with a television on top that the apps run on.

"Hi I’m Dan, Director of the midata Innovation Lab, part of the midata voluntary [?] programme. I wanted take this opportunity to share my vision for the lab, or mIL as we call it", Dan Bates told us on 23 May 2013 when he was still Working with business to fan the flames of innovation. (He's left now.)

"I want some really interesting apps and services to come out of the mIL", Dan told Ctrl-Shift News back on 1 August 2013, "we want the mIL to be transformative. We want to kick start a collective inflection point in business ...".

Well?

What's happened?

You won't find out from Craig Belsham's blog ("information about midata"). We haven't heard anything from Craig since 1 October 2013 when he went to Glastonbury.

But don't be fooled by the silence. There are not one, not two, but five prototype apps midata are working on. Including MI FINANCES which gives you advice like
Save £70 a month by buying your own ingredients and cooking yourself. Your health may improve too!
and
You're having an average of 4 takeaways a month. Why not make it a special treat? Cut down to once a month and save £100.


Is that a killer app?

Ask Granny. She'll tell you. "Call that an inflection point in business? I don't think so. It's an electronic Mary Poppins. It's digital nagging and you can already be nagged through any number of channels. You great mooncalf, you don't need midata. How much is that Dan charging you for his re-heated apps? And why's he trying to put all the takeaways out of business?"

midata kickstarts a collective inflection point in business

"What would you like for Christmas?", DMossEsq asked his maternal grandmother about 25 years ago.

"I want one of those typewriters with a television on top."

Word processing. That was a killer app. Its value was clear even to an old woman RIP who grew up 85 years before, travelling the highways and by-ways of Jamaica in a pony and trap.

And spreadsheets. Visicalc. Supercalc. Lotus 1-2-3. Excel. That was another killer app. All those book-keepers and auditors with their seven-column analysis paper. They didn't need to be told twice. It was obvious. The spreadsheet sold itself. And the microcomputer it ran on.

We've been promised killer apps for midata. Apps whose worth is so obvious that you just have to have them and you'll take midata as well, unthinkingly, because that's just the typewriter with a television on top that the apps run on.

Friday 15 November 2013

Can the Government Procurement Service count?

The "Digital Services framework, which is now open with 183 companies evaluated and selected to supply services" is the result of a year's work by GDS, the Government Digital Service.

So says joshr (?) in a post today on the GDS blog, A supplier framework for building digital services.

"It gives government access to a competitive and wider pool of innovative suppliers, to design and build user focused digital by default services in an agile way". That's joshr's entry in the competition to get as many buzzwords as possible into a single sentence – "user focussed", "digital by default" and "agile" all in one sentence is good, but surely we can do better.

Anyway, there's going to be a Digital Services Store according to joshr on which suppliers can offer their services and government users can buy them:
Suppliers have one place to go to apply to offer these services, and in the upcoming store, buyers will have a single place to procure. The framework will also be the first one of its kind to be supported with a managed service from Government Digital Service and Government Procurement Service.
But hang on a minute.

Suppliers can already offer their services on the CloudStore. Buyers already "have a single place to procure". What joshr means is that suppliers will now have to register with two different stores doing the same thing and users will have two places to procure.

GDS must know about CloudStore – they've been responsible for it since 1 June 2013. The Government Procurement Service must know about it as well – Phil Pavitt told us a year ago that supliers on CloudStore are "required to meet a set of mandatory criteria set out by Government Procurement Services".

joshr should say that the Digital Services Store is the second one of its kind "to be supported with a managed service from Government Digital Service and Government Procurement Service".

Why launch a second store to do the same thing?

Left hand not in touch with right hand?

Maybe.

Or maybe GDS don't like CloudStore. Not invented here.

In which case, CloudStore, having crashed twice in the past two weeks, beware. GDS have been known to let projects hang out to dry if they don't approve of them. GDS avoid "becoming fully involved", as the ruthless ex-Guardian man Mike Bracken told the FT, and "not that close to it" as he told the BBC about Universal Credit going down below the waves for the third time.

The Digital Services framework is "iterative, evolving and adapting, the framework itself being designed in an agile way and based on user needs" – that's joshr's second entry in the buzzwords competition, and much better than his first. Can anyone on the G-Cloud team beat that?

----------

Updated 12.3.14

Four months later, surprise, surprise:
GDS to combine G-Cloud and digital frameworks

12 March 2014

The Government Digital Service (GDS) is currently exploring plans to merge the G-Cloud and digital services frameworks.

The service is hoping to create one single marketplace by amalgamating the Cloudstore (which acts as a catalogue for services and suppliers on the G-Cloud framework) and the Digital Services Store (which provides the same function for digital services) ...

Updated 20.5.14
Digital Marketplace – May update

...

Two frameworks to build digital services
What’s the difference between the two frameworks? Simply put, G-Cloud provides access to commodity, cloud-based services. Digital Services framework (DSf) allows the public sector to commission capabilities to help design and build bespoke digital services ...

Rolling out the Digital Marketplace
... The Digital Marketplace will then replace the current CloudStore for G-Cloud 6 – which we expect to be live in Autumn 2014 ...

Updated 27.1.15

Over a year after this all started – the duplicate/rival digital services forums – where have we got to?

According to ElReg in one of its more impenetrable headlines, Gov.UK inhaled G-Cloud, spat out framework:
Mark Craddock, former G-cloud lead, said: "GDS is obsessed with what I call pub-prietary software – the public sector building everything in-house and putting itself in danger of replicating the failures of the large [system integrators]" ... Craddock added: "G-Cloud needs to be handled with care, because too many people want it to fail."
That was on 23 January 2015.

Then yesterday we read Ex-G-Cloud bigwig Chant weighs in on GDS' framework rebrand:
Former G-Cloud head Chris Chant has entered the growing row over the status of the framework under the UK's Government Digital Service (GDS), criticising its decision to ditch a brand "that has won hearts and minds" ... According to Chant, "G-Cloud is about a fundamental change in the way the government does computing – not just about cloud computing".
GDS is in danger of replicating the failures of the large systems integrators, says Mr Craddock. So is G-Cloud. G-Cloud has won hearts and minds, says Mr Chant, and it's not just about cloud computing. The same could be said of GDS.

G-Cloud is by no means the biggest casualty of the GDS juggernaut. Its demise will leave the excellent Mr Chant even freer than he has been until now to pursue his six month-long truth-not-trust campaign.

Unlike G-Cloud, GDS has always enjoyed powerful political support. It's seen to have votes attached to it.

Those votes will disappear when people notice the daily diet of hacking stories in the media and realise the implication – that GDS is incapable of delivering the secure public services it promises.

Secure public services delivered over the web – digital by default – depend on identity assurance. Central government departments and local government need to be sure that you are who you say you are on-line. Ever the fashion victim, GDS has hitched itself to a "trust framework" to deliver identity assurance through the stillborn GOV.UK Verify service. It doesn't work. It can't.

And who better to convey that message than Mr Truth-Not-Trust himself, Chris Chant?

Can the Government Procurement Service count?

The "Digital Services framework, which is now open with 183 companies evaluated and selected to supply services" is the result of a year's work by GDS, the Government Digital Service.

So says joshr (?) in a post today on the GDS blog, A supplier framework for building digital services.

"It gives government access to a competitive and wider pool of innovative suppliers, to design and build user focused digital by default services in an agile way". That's joshr's entry in the competition to get as many buzzwords as possible into a single sentence – "user focussed", "digital by default" and "agile" all in one sentence is good, but surely we can do better.

Anyway, there's going to be a Digital Services Store according to joshr on which suppliers can offer their services and government users can buy them:
Suppliers have one place to go to apply to offer these services, and in the upcoming store, buyers will have a single place to procure. The framework will also be the first one of its kind to be supported with a managed service from Government Digital Service and Government Procurement Service.
But hang on a minute.

Monday 11 November 2013

GDS – this is getting embarrassing

GDS, the Government Digital Service.

Remember the pan-government identity assurance system that was promised for autumn 2012, then March 2013 and which still doesn't exist?

Remember the assisted digital project that keeps starting, stumbling and starting again?

Remember the four professors' frosty report on GDS's government digital strategy?

Remember the other frosty report, this one by the Electoral Commission?

Remember the fifth professor's warning about the need to use formal methods (para.13) to produce quality software systems?

Remember the CloudStore being unavailable for four days?

They've only been and gone and done it again:


"This site will be unavailable from 6pm (GMT) Friday 8 November due to required maintenance" – 75 hours later, it's still down and we get this post on the G-Cloud blog:

CloudStore update:

Sorry that the CloudStore is not available right now.
Current CloudStore status
On Friday, we were carrying out updates to the records and the search indexes, and noticed that this had affected some of the search queries which were not always returning all of the relevant services. It’s important that no-one is at a disadvantage and we've decided to take the site down until this is fixed to ensure everyone is being treated fairly.
Working on a fix
Right now we’re working on a fix to get things up and running again as soon as possible. We’re keen to ensure that this issue are resolved and to make the user experience better as we keep iterating and making improvements.
If you need help
If you have an urgent procurement, we can help. Please email enquiries@gcloud.cabinet-office.gov.uk and we’ll aim to respond to you as soon as possible.
GDS are supposed to be using open source software. You'd expect open source software to have been used at thousands of sites worldwide and to have conducted billions of searches. There shouldn't be any major bugs left in it. People make mistakes with search queries.  "select * from table1" when they mean "select * from table2". That kind of thing. It doesn't take 75 hours to fix.

The Guardian called GDS "an elite team of digital experts". Will the Cabinet agree with that description? Or the Americans? What are the Koreans going to make of it? Or the Estonians? Or Chris Chant?

GDS run the digital leaders network, a cadre of IT people who are supposed to mould Whitehall to the Cabinet Office's wishes. What kind of an example to Whitehall is this latest CloudStore outage?

As Philip Virgo was asking only the other day, Should G-Cloud and the GDS be taken seriously as contenders to run Universal Credit?. What temptation is there left for DWP to adopt GDS's agile methods?

Talking of which, agile principle #7: "Working software is the primary measure of progress".

Not to mention principle ##1 and 3 "Our highest priority is to satisfy the customer through early and continuous delivery of valuable software" and "Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale".

Tomorrow is Tuesday. Tuesday is when GDS publish their weekly diary. The diary is usually fairly anodyne. But tomorrow? The first signs of a GDS re-launch?

----------

Update 12.11.13:
  • The Law Society Gazette announced yesterday that the Supreme Court has entered into a new contract in the hope of cutting its IT costs. Was the new service procured through G-Cloud? No.
  • CloudStore is back, says the post on the G-Cloud blog, but the search facility still isn't working so it's not entirely back.
  • It doesn't matter so much, sub specie aeternitatis, if the CloudStore's doors are shut for several days at a time. Contrarywise, if the ID hub proposed for GDS's Identity Assurance Programme goes down, the digital-by-default UK will seize up, Estonia-style – luckily, there is still no sign of GDS providing identity assurance to the nation.
  • Earlier, Digital By Default News magazine announced the winners of their Digital Leaders 50 awards, given to "leaders and organisations who demonstrate a pioneering and sustainable approach to digital transformation". GDS came top. The BBC came second and Francis Maude came third.
  • No GDS this week diary yet.
Update 15.11.13:
CloudStore is back. That's what the G_Cloud team told us three days ago. And again two days ago. But is it?

GDS – this is getting embarrassing

GDS, the Government Digital Service.

Remember the pan-government identity assurance system that was promised for autumn 2012, then March 2013 and which still doesn't exist?

Remember the assisted digital project that keeps starting, stumbling and starting again?

Remember the four professors' frosty report on GDS's government digital strategy?

Remember the other frosty report, this one by the Electoral Commission?

Remember the fifth professor's warning about the need to use formal methods (para.13) to produce quality software systems?

Remember the CloudStore being unavailable for four days?

They've only been and gone and done it again:


GOV.UK and user needs

GOV.UK is the public face of the UK government on-line.

Take a look:


Zoom in on the orange text and you see:


"This website replaces DirectGov" is an assertoric statement. It can have one of only two truth-values, True or False. Which is it?

Suppose you want to register for Jobseeker's Allowance.

Search GOV.UK for "jobseeker's allowance" and four clicks later you see this:


Zoom in top left and you see:


DirectGov has not been replaced. The assertoric statement is false ...

... and needs to be corrected. That is a user need. We can't have the government publishing information which is manifestly false.

There should be no prevarication. GOV.UK is the award-winning product of GDS, the Government Digital Service. And what drives GDS? One thing. User needs.

----------

Updated 15:07:

Comment submitted to the GDS blog:
Please Note: Your comment is awaiting moderation.
Faulkner did indeed recommend that writers should be prepared to kill their darlings but he’s more famous for evoking the pious honour of the southern states, a virtue which GDS may consider in connection with GOV.UK which currently says “This website replaces DirectGov [and] Business Link” when manifestly it doesn’t, please see GOV.UK and user needs. Leaving that claim on the site detracts from trust. Removing GDS’s darling loses nothing.
15:12: comment deleted from GDS blog.


Updated 18.3.14

Tom Loosemore, the Deputy Director of the Government Digital Service, has a new blog post today:
One link on GOV.UK – 350,000 more organ donors

Tom Loosemore, 18 March 2014 — GOV.UK, Measurement and analytics

Last autumn we shared early results of testing various versions of the GOV.UK ‘Thank You’ page. First introduced a year ago, people see this page once they've bought their tax disc via GOV.UK. People are generally more open to trying out new stuff after completing a successful transaction, so we’ve been using this page to encourage as many  as possible join the NHS organ donation register ...
"... once they've bought their tax disc via GOV.UK ...", he says. You buy your tax disc on-line from https://www.taxdisc.direct.gov.uk. There's no telling what Mr Loosemore sees when he looks at that page. But what you'll see is this:


DirectGov has still not been replaced by GOV.UK.


Updated 27.10.14

Happy birthday GOV.UK, said Public Servant of the Year ex-Guardian man Mike Bracken CBE on 17 October 2014, and added:
On 17 October 2012, GOV.UK became the official website of the UK government, taking over from Directgov and Business Link, both of which were switched off on the same day.
This statement remains manifestly false:
  • Directgov and Business Link weren't "switched off" two years ago ...
  • ... and they still haven't been today. Applying on-line for a Blue Badge, for example, still takes you to direct.gov.uk. And the Contracts Finder service, for example, is still on businesslink.gov.uk.

    Updated 28.10.14 #1

    Suppose you wanted to find a job.

    How to go about it?

    You might start at GOV.UK's Find a job with Universal Jobmatch.

    Click on Log in to Universal Jobmatch if you have an account, and what do you see?

    But, no, surely this is impossible. Directgov was "switched off" two years ago. Public Servant of the Year ex-Guardian man Mike Bracken CBE says so. So that's not what you see.

    And when you get to the Universal JobMatch welcome screen on ...

    https://jobsearch.direct.gov.uk

    ... that's not on direct.gov.uk.

    Despite what it looks like.

    Because it can't be.

    Because Directgov has been replaced.

    Everyone knows that.

    That's what it says on the GOV.UK home page:



    Updated 28.10.14 #2

    Suppose you wanted to find a contract.

    How to go about it?

    You might start at GOV.UK's Contracts Finder.

    Click on Start now and what do you see?


    And where do you see it?

    https://online.contractsfinder.businesslink.gov.uk/

    But, no, surely this is impossible. Business Link was "switched off" two years ago. Public Servant of the Year ex-Guardian man Mike Bracken CBE says so. So that's not what you see.

    Regardless, suppose you enter "government digital service" into the search box and see what that turns up:
    There's an enormous amount of fascinating detail like that available on the Contracts Finder service on businesslink.gov.uk.

    Which is odd, considering that Business Link is supposed to have been replaced by GOV.UK:



    Updated 9.11.14

    GOV.UK is two years old.

    Go to Apply for your first provisional driving licence on GOV.UK, click on Start now and guess where you end up – Directgov, the same Directgov that was replaced by GOV.UK two years ago according to GDS.



    Updated 24.11.15 and 28.11.15

    "This website replaces DirectGov BusinessLink", as they used to say. We have expressed some scepticism about this claim. Now, from the Department for You Couldn't Make It Up, we learn that "the most popular page on GOV.UK is Find a job with Universal Jobmatch, with 56.3 million page views between October 2014 and October 2015". GOV.UK is three years old and that is just one of the indices of its success asserted by GDS in 2 billion and counting.

    And whaddaya know? Universal Jobmatch is a DirectGov service for job searchers. As we speak, there are 391 jobs for IT consultants, for example, within 20 miles of the London post code, SW1A (https://jobsearch.direct.gov.uk).

    How do we know? Because employers list their vacancies on Universal Jobmatch. And how do they do that? By using BusinessLink (http://jobvacancies.businesslink.gov.uk).

    (No.2 in the 2014-15 hit parade, by the way, is Renew vehicle tax with 40.2 million hits. Happy though they are to take the credit, the on-line vehicle excise duty renewal service actually went live in 2005, six years before GDS existed.)

    DMossEsq first wrote about GDS's false claim to have replaced DirectGov and BusinessLink in November 2013. As late as March 2015 they were still deluding themselves, please see Government as a Platform: the next phase of digital transformation:
    GOV.UK, the single domain, is a platform for publishing. It’s used by hundreds of departments and agencies, and replacing DirectGov and Business Link alone saved more than £60m a year.
    At some point since March 2015 GDS have finally withdrawn the DirectGov/BusinessLink claim from the home page of GOV.UK. They have turned over a new leaf. The first of many, it is to be hoped, in their £450 million bid to satisfy user needs.


    Updated 24.11.16

    One James Stewart is leaving the Government Digital Service (GDS). He published a moving valedictory yesterday, Moving on: "In February [2017] it will be six years since a small group of us gathered in a scruffy room in Lambeth to work on what we called alpha.gov.uk". Thus began GOV.UK, GDS's award-winning face of the UK government on-line.

    Picking out "highlights from the past few years", Mr Stewart remembers first "the long night when we switched off DirectGov and BusinessLink and all the change that has come beyond. On one level GOV.UK is 'just a website' but it was and is also the starting point for everything else, a way to shape and communicate government that is of the internet".

    You may remember that phrase, "government of the internet" (26.10.12), from four years ago. Never mind if you don't. It goes with last year's "internet jibba jabba" (12.12.15). GDS's elaborate analogy between the internet and administering the UK has been irritating senior members of Whitehall for some time. But that's not the point.

    The point here is Mr Stewart's claim as late as yesterday that DirectGov and BusinessLink were "switched off" years ago, when GOV.UK was just an infant. It wasn't true then and it still isn't true now.

    Universal Jobmatch is still on DirectGov – take a look. That's for people looking for a job. And employers posting job vacancies on Universal Jobmatch still use BusinessLink – take a look.

    Why make that claim?

    GOV.UK and user needs

    GOV.UK is the public face of the UK government on-line.

    Take a look:


    Zoom in on the orange text and you see:


    "This website replaces DirectGov" is an assertoric statement. It can have one of only two truth-values, True or False. Which is it?